We had Unitymedia for three years and are desperately searching for a new provder before July 1st,…read morebecause we want to get as far away form them as possible. The service they provide is terrible, with constant interruptions, speed (120Mbit/s is the one we have) nowhere near what we are paying for (we are lucky if we have 6-7Mbit/s!).
We have tried several times to contact them and complain about their service, and the recorded menus on the call service is so terrible, it is almost impossible to reach an operator, even after 40-45 minutes waiting every time. When we did reach a person to talk to, and when we asked whether they speak English (our German is still not so good), they rudely replied: NO! and slammed the phone. This happened several times!
This is unheard of, even in third world countries, where we also lived and had much better internet connection and service.
I would advise anyone looking for internet provider to stay away form unitymedia. Now, we heard they have been bought by Vodafone, and perhaps this will improve things, but we do not want to wait any more nor do we want to experiment. We both work over the internet (my husband and myself), and are looking for a serious company who can provide us with what they promised to do, not like Unitymedia who is full of promises up until they sign you up for a two year mandatory contract.
