Incredibly smooth and wonderful experience working with Saul. My partner and I both bought jeeps…read morefrom him and we cannot rave enough about his service. If we ever need another car (hopefully not too soon) we would 100% go to him again. The facility is clean and all the workers are kind. They update online and are honest about pricing. Saul was patient and a great listener from the beginning- never pushy or scheme-y at all. We bought her jeep new off lot and he made the process go so smoothly and as fast and efficient as possible. When we had to text and call him with questions, he was so kind and never seemed bothered. We ordered my jeep (due to a general shortage) and he was honest and communicative about timing. He made an intentional effort to sit with me and help me choose things that would make sense for me and my journey. The price was actually a little lower than we expected as he did everything he could to get me the best. They also offered me the best price for my trade in compared to other places I asked. Again this place (and Saul in particular) is a five star experience. Oh and he was super chill and supportive with a same sex couple buying matching jeeps. Just wanted to note how cool that was.

I purchased a Chrysler Pacifica from AutoStar CDJR Hendersonville on Memorial Day, May 25, 2026. My…read moresalesperson was Brandon. Before purchasing, I was told multiple times that the open safety recall had been completed. That was a major factor in my decision to buy the vehicle. The van has been at the dealership since the day after Memorial Day. I later found out from the service department that the recall was still open, the part was on national backorder, and there was no ETA for repair. This was extremely frustrating because I would not have purchased the vehicle had I known the recall had not actually been completed. I also spoke with the manager, Jobi, about the situation. During that conversation, I explained that I bought the vehicle based on being told the recall was completed. Jobi told me he would speak with his COO and get back with me. It has now been over 8 days since that conversation, and I still have not received a follow-up call or any clear resolution. I have also requested multiple times to speak with the general manager, including through Brandon, but those requests have not been handled properly and I still have not received a call back. At this point, the lack of communication has been just as disappointing as the original issue. I have had to chase down answers myself, contact the lender to document the situation, and escalate the matter because I still do not feel like the dealership has taken proper responsibility. I understand mistakes can happen, but selling a vehicle after representing that a safety recall was completed, then later finding out it was still open with no repair ETA, is unacceptable. The dealership's failure to return calls or provide a clear resolution has made this a very poor experience. Based on my experience, I would strongly caution anyone buying a vehicle here to personally verify all recall repairs and documentation before signing anything, regardless of what sales or management tells you verbally.

My Ford Explore received several recalls, not a huge deal. Waited awhile on parts, again not a huge…read moredeal. While my vehicle was there being repaired, the mechanic broke two other pieces,no one was forthcoming about the broken pieces they were cracked so he had to have heard it when he broke it. The recall didn't look any different, my car was completely out of gas, the repair was supposed to take a day. My car was there for three days. I believe my car was driven to the mechanics home for an overnight stay. When I went to pick my car up, it had 1 mile to empty, the recall repair didn't look any different, no one walked me to my car to discuss any of the services. I walked back inside asked for a manager I also needed an inspection which I told was completed however, they couldn't find the inspection form and the cost was not on the invoice. I was suspicious that it hadn't been done. My experience felt shady, disrespected, dishonest, non-value, so I rated them poorly on customer service. Ford motor company holds a high standard to customer service and quality, no doubt they would be very disappointed this service department has their name on the door. Here are a few items you need to improvement on in the Customer Service field 1) Greeting the customers, besides sitting behind the desk on their cell phones, they should have a folder on each vehicle in for repair so that when the customer comes in everyone sitting behind those desk, we have an idea of what's going on. 2) Two tier checks completion before releasing vehicle back to the customer, after the repairs have been completed a manager needs to look the vehicle over. In my case, the manager was very unhappy with the recall repair. If he had looked the vehicle over, he would've saw the two panels that were broke. 3) Actually having the vehicle ready before calling the customer 4) Better communication when vehicle is not completed on time 5) discussing the repairs and services with the customer when they arrive/check in 6) when completed walking the customers out to their vehicles/close the deal 7) and finally....never never never take a customer's vehicle home

Have taken my three Fords here for five years. Never…read moreagain. Service Dept doesn't return calls. Doesn't discuss charges in advance. I was on the phone with them before the car had to be towed over and they didn't mention a charge. Called after it arrived. Nothing. Called to find out diagnosis (more cost than car is worth) and nothing said about a charge. I've spoken with people twice about having car picked up. Nothing. Arranged a tow this morning and called them again. No charge. Tow driver arrives, waiting to pick up the car, and they call to tell me they can't release the car without payment. What Payment? Pay, or lose the tow and pay the driver for another trip. Feels like extortion and/or incompetence.

DO NOT RECOMMEND. Bought a $30,000 LEMON about 5 months ago. Several times, my husband reached out…read moreabout the truck smoking on long idles just to be told that "at least it was a pretty truck". After several trips to Ford dealerships, we were told today that the engine is blown. Again, called Austin at Coleman Freeman to be told they would help us get this fixed. Minutes later, my husband received a phone call back stating that Cliff said they would NOT be doing anything, that it was now our problem.

Our friend from church recommended this dealership to my wife and I and we were not disappointed…read more The sale people were friendly, professional and upfront about pricing and selling expectations. My wife and I couldn't be happier with our purchase.

I had the best experience here. I worked with Nick and he was not pushy at all which makes a…read moredifference. I read through the Google reviews and they were all wonderful. I learned it was a family owned business, and I'm glad I can support local.

From start to finish, we had an enjoyable experience with sterling customer service and a great car…read moreat a great price. Thank you for the "Great (Ford) Escape" Rob and Margit

Great service and experience. Thanks, Mr. Ruff. We totally trust their opinion and expertise!read more

Excellent Experience at Eurotechnik Hendersonville after my 2014 BMW 328i began to operate poorly…read more The start engine button was sluggish and I was having to try starting the car 4 to 6 times before the engine would turn over. Also getting warnings on the dash of Drivetrain and other symbols I had not seen prior. Mike and the team quickly diagnosed the need to replace the battery and also found 2 burnt out parking lights. Mike and his colleagues treated me so very professionally and I could tell by the immaculate waiting room and entire building cleanliness that the team at Eurotechnik Hendersonville take great pride in the customer service experience. Mike, you have a customer for life with me. Plus I saved money not going to the dealership in Asheville. Thank you, as Arnold says "I'LL BE BACK".