This agency is scum. They offered a "settlement" plan and then lied about the account being…read moresettled, sold it to another agency, and they are tying to collect an already 'settled" balance. Don't listen to anything they say. They are all liars.

This business is great to help pay off debts, but the receptionist is so rude and not willing to…read morehelp you at all. She will catch an attitude very fast with you and will hang up on you. I work in customer service and I would never do that to someone, especially when they are not even being rude. They need to train their receptionists better. I could hear people in the background cursing up a storm as well. They need a course on better professionalism. If I did not need help paying off my debt, I would not recommend.

Very disappointed in the service. I have done business with this company for years. Never missed a…read morepayment or late with a payment. Had many loans with them. The one time I applied and really needed the money they give me the run around. Loyal customers I don't think you should push off. Applied week and a half ago and still haven't heard what's going On. I think I will be going somewhere else next time.

Met with Joe who was super friendly, knowledgeable and made the process quick and easy.read more

The TitleMax store on Albright Road where Miss Yolanda is the manager is ran so efficiently…read more miss Yolanda and her associate that works with her make sure that all your questions are answered and they help you to get the best offer to fit you and your payments they also help you to understand the terms of the loan that you are getting I really enjoyed the service and the atmosphere of her store thank you, Miss Yolanda for being the best in my opinion

Melanie was INCREDIBLE. She was helpful and informative the time I walked in until the time I left…read moreout.

Great and efficient experience With kind office staff. Felt well informed and comfortable. I will…read moredefinitely come again!

Great place to work with.Vicki is so pleasant and friendly..I have been dealing with her for…read moreyears.I thought I wanted to try another title loan spot out but they were not friendly at all..I will stay where I feel comfortable like home.Give them a try and you won't be disappointed!!

Great company and staff. This company helped me during my time of need. My loan is paid off and I…read morehave my title back. I just want to say thank you Vicki!

Family trust lacks customer service skills to provide clients with positive experience. I moved…read moreabout an hour away from the closest branch but kept the account open since I had so many things connected to it. The account had unauthorized transactions recently. I learned getting someone on the phone or to message in a timely manner is impossible. No local branch numbers can be found, just a generic local number that takes you straight to a phone maze or an 800 number that does the same. Log on the app and message them... almost an entire business day later with no response. Now I am going to have to take off work and drive to the branch to take care of an issue that a bank that is customer oriented could have handled over the phone. I have had much better experiences from credit unions in different time zones than I have had with Family Trust. It seems Family Trust is no longer a small hometown bank but a large corporation. If I want a large bank, I'll go with a nationwide firm again. At least they answer the phone, and their chats don't automatically disconnect. Anyone that is looking for a customer-oriented bank will have to continue looking as Family Trust is not that bank in my experience. I will not name other local options, but they treat there customers much better.

I called to get a personal loan for my car. I spoke with Andrew who walked me through the loan…read moreprocess and signing the paperwork. He was very nice and answered all my questions. I got my paperwork signed online and everything took less than 45 minutes to finish. I am very happy with my experience. I had my car refinanced with them and they did an excellent job, and I got a wonderful interest rate for that and for my personal loan. I highly recommend this bank.