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    2 Green Chicks

    2.9 (24 reviews)
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    Services - 2 Green Chicks

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    2 Green Chicks Photos

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    Posting this review for my wife that booked this cleaning...Terrible experience and owner was not helpful in trying to fix the matter. I requested a deep clean for a 3600 sq ft home. I was told it would be an all day job d/t size of home. They quoted for $725. They were 2 hours late and were only there just under 3 hours. They claim they charge per labor hour not on how the completion of the job looks. They sent 5 people to our home to clean (2 of them showed up 25 mins late). The only way we knew they came was because of the vacuuming. All surfaces were dusty and items weren't even moved to clean under. We had clothes and other items left on couch and they were not moved to even fluff pillows, Kitchen sink was not even touched, there was a small sink of dirty dishes and food left all in the sink. There were hand prints on windows left from our kids, items they did dust they were dusted items were not moved just dusted around them, they even left some kids snack wrappers on tables. There were dresser drawers left open. When I spoke with owner regarding being unhappy with the service she stated that I paid for 16 hours of labor and I got 14 hours so they would refund me $90 and only charge me $630. The job they performed with 5 people is the same as what my husband and I could have done in 3 hours. She was very much unwilling to work with me even when I showed the pictures and asked if this is acceptable for her company and if a filthy sink and everything left dusty was considered a deep clean and her response was "I as the manager, believe we provided 14 labor hours of service to you which is a charge of $630. So do not expect your home to be complete if you decide to go with this company. They will only charge by labor hour "which what they clean in an hour is significantly lower than my expectations clearly". DO NOT USE THIS COMPANY FOR DEEP CLEANING!!

    Deep clean $314 and 4hrs of work. The next day the owner came to clean the deficient areas. Dust bunnies at the edge of a frame.
    Alan H.

    We are currently evaluating different house keeping businesses for regular housekeeping for our home. I emailed this business via Yelp and exchanged emails with Amy, the owner. She explained they don't use bleach and other non natural chemicals that can emit bad fumes. At this point I'm questioning if they can really deep clean to my liking without using bleach, comet etc but I decide to give them a try. Amy was very pleasant and professional and as part of the estimate process came out to the house to take a look and give us an accurate estimate. We agreed upon a price range based on time required to meet our cleaning requirements. On cleaning day, I've taken time off work, two of Amy's employees showed up on time and were pleasant, professional, attired in matching clean uniforms, and seemed committed to meeting my cleaning requirements. The cleaners ask me before I leave the house, "do you need us out at a certain time today?" And I replied "absolutely not, since this is a deep clean and I'm paying over $300, you take as much time as you need to finish the work, here's a key in case you need to let yourself out after you are done" Four hours later the cleaners let me know via text they have completed the cleaning. Later that afternoon when my wife and I return home, we discover many areas are not cleaned to our standards. Areas not cleaned to our standards were: kitchen cabinets, master shower, master doors, kitchen door frame, wooden floors, kitchen island, top of fridge and freezer rubber seal. I absolutely understand that cleaning can be subjective and as a relationship develops between cleaners and client, the client and cleaner understands each other's definition of "clean" and adjustments are made. This was too many shortfalls to explain away the lack of fine cleaning to not understanding what I expected. Amy, the owner, did explain to me (and stated that it did not explain or excuse the shortfalls) that one of the cleaners went to the hospital that night and was diagnosed with bronchitis. We both agreed however that I was done a dis service and the job was not satisfactorily completed. Amy herself agreed to come out next day to insure deficient areas were corrected. I now take more time off work, Amy arrives on time and cleans for two hours and does correct all areas to my liking except floor and grout of bottom of shower are still darker and hold soap scum in areas. Amy explains she used a brush but without using bleach, is unable to make bottom of shower and grout match rest of grout in shower. (That afternoon I cleaned bottom of shower and grout with a brush and bleach and it comes clean immediately) I'm charged for five hours ($314) which I'm not real pleased about as I'm thinking that one of those charged hours was for a do over from a sub standard job PLUS I had to take additional time off work for the do over? Amy used my hard wood cleaner (BONO) and the floors came out really nice the second time. I'm thinking green cleaning with less harsh, safer, more environmentally friendly cleaning solutions is in demand by a certain segment of the cleaning business and is much safer for the cleaners but I just don't think it's for our home and our expectations. I could be totally wrong, but it's also very suspicious that the vast majority of positive reviews for this company are individuals who have only one review on Yelp?

    This is what my bathroom looked like AFTER the women had cleaned. We had even asked that the bathrooms be the main focus. :(

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    11 years ago

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    Thank you so much for the great review! We appreciate your business!

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