I was able to get an appointment for a free eye test really easily. They talked me through…read moreeverything that they were doing, e.g peripheral vision test and they were so helpful. Bright & clean shop with friendly knowledgeable staff. I am now on their books for a annual sight test

I stepped on my brand new glasses while on vacation in Great Britain. Once we reached Edinburgh I…read morelooked up the nearest optician and took them to Black & Lizars to see about getting a repair. The staff was extremely nice and after a quick look assured me they could fix the glasses and to take a 15 minute wander about and they would be ready when I got back. The did fix the glasses and then insisted on not charging me. Wonderful people and establishment.

Staff are always so lovely helpful and friendly and Paul who saw me was very friendly, polite and…read moredown to earth but all staff here are great at their jobs and I always leave happy!

I'm so happy and pleased to have these guys as my opticians. I've been with specsavers for years…read more(in Australia) and have never has an issue. And so the streak continues. Upon arrival for my initial appointment, I was promptly seen to and had my eyes checked. The lovely lady explained to me each step which I thought was nice, especially if you've never had puffs of smoke blown in your eyes- it can be quite the uncomfortable experience! After a 5 minute wait post eye-check, I was then seen by a super chipper optician named Miguel. He took me through further testing and gave such a clear explanation as to the next steps after some friendly banter. Agreeing that I needed new glasses, I was left on my own to browse for about 10 minites. As soon as I had picked my frames I was assisted by another woman who helped with fitting and costs, and an appointment was made for the following week. Fast forward one week, I was seen to straight away to get my glasses. No issues, same great service. Really, I could not reccomend these guys enough. Service was fantastic and it seemed to operate like a well oiled machine with people coming in and out at just the right time. Every staff member I interacted with was friendly and so helpful. In terms of the shop itself, its spacious and very clean so I'm guessing there may have been a refurbished based on previous reviews. These guys will have my business for years to come, I cannot compliment their customer service enough. Oh and my glasses are fab and I'm looking fly now in case you were wondering.

although they are the cheapest optician's around, i avoid them. i feel that the eye tests are not…read morethorough enough, and you are merely a number to them, its as quick as they can get you out the door

i have never had any problems at this opticians and have been a customer here for about 10 years…read more during this time it has been the same guy that has done my sight tests every time. they have a great selection of frames and are all very reasonably priced without any hidden extra costs. they are reliable, and the glasses are always ready when they say they'll be ready. the staff are nice and helpful, and they will help you pick a frame that suits you, not just sell you anything. they will send you a reminder card when you are due to go back for a check up too. i have also found them to be cheaper than many other opticians for their contact lenses and solutions.

This is a great opticians…read more My daughter wears glasses and we go to Browns for her. The eye tests are very thorough, and the service just seems more personal then others I've been to. They have a big selection of frames and they are excellent at fitting them and giving advice. The shop itself is decorated really nicely and it feels welcoming and warm.

I've used these guys for years and I've switched my whole family to them. Mr Murray is the best…read moreoptician I've ever come across. Ross who helps you choose a frame has great taste and Maureen the receptionist knows exactly what's going on in the practice. A great value for money optical experience.

Great clinical care and great service. If you want to go to an Optician/Optometrist who is far…read moreabove the quality of the quick and dirty mall opticians this is the place to go. My eye exam, which I didnt pay for due to it being covered by the NHS, was top notch. I have had several problems with my contact lenses that others could not solve and Mr Wallace took the time to get it right and was very knowledgable and able to sort things out for me where others had not. The contacts and glasses that were carried were all obviously high quality, but were very well priced. The staff were knowledgable about what was best for me and did not offer me the most expensive thing, but the thing that would best suit my needs. I got a lovely pair of glasses that I can see very well out. They are very stylish and all my firends have commented on how nice they are. They were very up front with me about everything (cost etc) and the way the various contact lense packages worked was made very clear. They were all actually very good value and included all my solutions at a very good price. All the terms were explained up front and I do not believe for a second that had I finished my fittings and then PAID for my fitting session that they would have withheld my contact lens prescription from me. That previous commentor does not ring true at all. The interior of the place and waiting area was lovely and warm and open. The staff was all friendly and professional and the testing room was one of the nicest I have been in and they had very up to date machines etc. I really had a great experience and really feel I got great value for my money. I will definitely be going back next time I am due an exam.

I was not very happy today with Mr Wallace. My Elderly mother went for a checkup and was extremely…read moreunhappy with the service. Maybe if you are old and infirm choose a different company.

Always found them pretty good. Lovely frames though at expensive end. And very good lenses.read more

#yelpmission My…read moreeyesight is BAD! I'm very near-sighted with astigmatism in both eyes. I had to get contacts at 13 because glasses couldn't correct my eyesight; and of course hard (gas permeable) lenses are my only option if I want good vision. I have moved quite a bit since I was 13 and in every new location, finding a good optician is more important than finding a hairdresser - hair grows back! I have often found that some opticians have a bit of an ego and want to try new things or see if they can get a better fit than my existing lenses. They rarely do. So, I don't want to go to a high street chain and see a different optician every time I go. When I moved to Falkirk, I couldn't find a contact lens specialist so I looked further afield and came across RC Cunning: long established, only 2 doctors in the practice and listed contact lens fitting as their speciality. That was over 10 years ago and I still won't go anywhere else although now it's handier since I've moved to Edinburgh. In all that time I have only seen 3 different opticians (Mr Cunnings has semi-retired) and they have all been friendly, efficient, thorough and excellent at explaining everything they are doing and all my options. At one point, I was given a free pair of the 'new' torque lenses to try - soft lenses that are thicker in places to accommodate an astigmatism. Great to give them a free trial as I found out they didn't work for me - but the optician was happy for me to have a go and just as happy to admit that my current fit for the hard lenses is great without making any unnecessary changes. The biggest challenge though has been my eye glass prescription. Glasses just don't give me good vision and they have been so diligent in trying to get me the best possible solution. Hard contact lenses apparently flatten down the eye, but when I wear glasses, the eye eventually goes back to normal (well, somewhat). They realised that popping out my lenses before my eye test would mean I would get a prescription for my 'flattened' eye surface, but after a few hours, the vision from the glasses wouldn't be as good. My existing glasses weren't good enough to wear every day for a week, so again, I got a free pair of soft lenses to wear for 7 days before going back and redoing the eye test for glasses. Seemed to work as they managed to get my best glasses prescription ever. So what does this level of service and dedication cost? Surprisingly not much. The eye test for glasses was covered by the NHS and I pay around £22 a month for my lenses (I get a new pair posted to my house every year after my prescription is rechecked and updated) - I've never been asked to pay any extra. Their glasses are expensive as they only carry high end frames so I just have them print out my prescription and I head over to a high street chain that offers multi-pair deals.

I am visiting from the United States. The airlines lost my luggage. Unfortunately my contacts were…read morepacked in that suitcase. I obtained a copy of my prescription from my optometrist in the States to show to Specsavers. They had the contacts I needed in stock, and gave me enough daily wear contacts to see me through the rest of my trip! If I lived here I would use them for all of my eye care needs! They were wonderful! Deb C Scottsdale, Arizona USA

If you need a new pair of glasses or two...come to this place! I was shopping around for the most…read moreaffordable pair of glasses and Specsaver was the place I decided to purchase some new ones because of their affordable prices and various offers. Since I alway wear glasses, I try to switch up the design and colour. This place has many different types of glasses that fits the shape of your face, style, and personally preferences. Most importantly they have different price ranges. You can get frames from £25 to £100+. The majority of their frames fall under £69 and the designer glasses starts around 80+. Mind you, the type of lens you want also changes the price and the add ons. The staff here are AMAZING and friendly. They know their stuff, and I have to give a shout out to Samantha who helped me cause she was awesome! She took the time to make sure I was happy with the glasses I selected. I always have a hard time finding good fitting frames cause of my petite face, but she was happy to show me different types and even looked into the hidden stash they have in the storage to see if others fit better. Another good thing about this place is the quick turn around for the glasses. Usually it can take 10-14 days to get glasses with proper prescription, but I got it in 5 days! The staff that helped me when I picked up my glasses were equally as nice and helpful. She made sure the frames fit and since it was a bit lose, she used her magic to make sure it fit me perfectly. I only bought my glasses here since I had my prescription, but you can also get your eye sight and hearing test in this location.

I have visited this store many times and have always been pleased with the level of patient care…read moreoffered. The staff are knowledgable about the various options open to you and are realistic when it comes to offering extras, such as tints and coatings. A firm 'no thanks' is all that's needed. I've never had the hard sell in here. There is a large selection of frames to choose from, all at reasonable prices. The examination rooms are functional and well equipped. The lab staff (Jason and Davie) are fantastic. They will happily perform small repairs or adjustments with the minimum of fuss. They routinely go out of their way to be helpful and are both cheery, smiley guys. I've been very impressed by both of them over the years.

My experience here was of a very quick and, in my opinion, poor quality eye exam and a over-priced…read morepoor quality pair of glasses. Upon going to someone else I was given a completely different perscription (which I COULD see with). I've been told the staff here ARE on commission. The more they sell you the more they get paid. You are much better off going to an independent optician. The staff there aren't likely to be on commission and the optician wants to do a good job because their livliehood depends on you coming back. The optician in a chain like this does not care if you come back or not, they get paid the same either way. I was just not impressed. And their prices weren't any good either. Sure they have a few really cheap frames for their "deals" but these were very poor quality. Overall a very poor experience.