I bought an induction hob from Gotchs in Selby and had it fitted by them in October this year…read more within two months the hob made a loud banging noise, caused a fuse to go and broke. Whilst outside the 30 day right to refund and return stipulated under the 2015 Consumer Act this is well within the six month period in which it is the retailers responsibility, not the manufacturers, to either fix or replace the item. Gotchs failed to recognize this and told us we had to go to the manufacturer. This is very unhelpful and I'll-informed customer service. This really does need rectifying as Gotchs will lose customers.

Gotch's of Selby ltd, is situated on the corner of Micklegate and finkle street. There is no…read morecustomer car park but there are a few pick up spaces outside the store and a fair sized pay-and-display car park opposite. Gotch's is an electrical store selling very much what you would expect in the likes of Curry's on Gowthorpe. Gotch's is a family run business that has built up a good reputation amongst the locals not only for its goods but also for it excellent sales and after sales service. The Interior is larger than you would think with a range of house hold appliances as well as ranges in TV's and music. In the past we have brought a freezer and a tumble dryer, and that's even after shopping around for prices. The prices are too similar to bother with the big companies and its nice to support a Selby business over the national stores.

After a failed delivery from an internet bathroom store, these guys came up with a replacement…read moreshower. Last wednesday my plumber was waiting and the delivery didnt come from my order with the other company. I cancelled this and called WD who promised me delivery on Thursday. I was a bit sceptical but was over the moon when it arrived, all fitted and working. I have to say a big thankyou to Shellie? for her assistance.

Great service at this bathroom store. I was really impressed with how friendly the bloke was, and…read morein this sort of environment it does make a difference as you get fed up with the sleazy salesmen that you have to face. This store is well located right next door to the enormous Tesco Extra and I guess the majority of their trade comes from Tesco customers as you wouldn't be passing it otherwise. It therefore benefits from good parking, but strangely on the 2 occasions I've been in the shop it's been fairly quiet. With my limited knowledge of bath products, I would say that these guys sell good quality branded stuff, from the Eurpoean suppliers rather than the mass market carp that comes out of China. This does make a difference when you come to getting old Joe the plumber to put it all together! Pricey, but they're negotiable, and the owner seems to be hands on, so worth having a chat if you're serious about buying something. They have another larger showroom just off Wheatley Hall Rd which has more stuff to look at as well.

I am extremely pleased to see that there are good companies out there who are professional and…read morecourteous. I ordered my Lidget concrete garage off you, and have found it a breeze!