Amanda did a fantastic job helping us buy our latest full set of living room furniture and carpet…read more She listened really well to our design and cost needs and came up with selections that are perfect for us. She really knows her stuff!

I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.

My husband and I went furniture shopping on Black Friday after a friend suggested we check out…read moreJay's Furniture Barn. Our sales guy was Ethan. He was super friendly, honest, was there when we needed him and gave us space when we needed to think about things. We set up a delivery and the gentlemen who came were Zeke and Carlos. They were extremely friendly, helpful and professional. Also very strong, they couldn't quite make it up our long driveway so had to carry our furniture a good bit of way to the house. They handled our furniture with care and also didn't let the extra work of carrying our furniture get in the way of their friendly demeanor. They also took our old furniture out of the house for us and carried a rocking chair to the basement. Overall excellent customer service from the time we walked through the barn doors to the time the delivery guys left our house. We got a great deal on nice furniture, I would highly recommend this business to anyone needing to purchase furniture.

I am located a fair distance from the store.. I went to their website and have to say. A place that…read morecannot put prices on their website, trying to pressure me to call is about all I need to see. They may be great, but I don't need to be told to call and jump thru the hoops of some salesperson just to get a price. I am already considering over an hour drive to go get a recliner. I would like to have more than just a catalog picture. Price as well as what fabric options before I burn a tank of gas to get there. Now they may have a wonderful staff and service. I do not know yet. The website and it's lack of information on the pieces I was interested in and the "call for best price" and "request more information" forms to be emailed what I need to know (and giving them my email address in the process) was enough to put me off. Until that changes, I will look elsewhere.

Staff was very friendly and knowledgeable. We needed a new washer for the lake house. Marylee was…read morevery nice and helped us find what we were looking for.

great customer service and product selection. TerI Ann was super friendly and went above and…read morebeyond helping us find the flooring we wanted. all the employees in Millard's were friendly, meeting you with a smile do yourself a favor if you are shopping for furniture, appliances or flooring, go to Millard's

messaged Carol from booth 35 asking her to put a shelf (that had been posted on facebook for less…read morethan an hour) on hold, she said they don't do holds and to come when they opened. I did just that and AFTER i paid for the item and loaded it into my car the owner chased after me to tell me they had put the item on hold for someone else the night before.I'm not sure why the person posting the item isn't in control of the item they're selling but they need to work on their communication,felt scammy and unprofessional.

Nice stop! Huge selections of vintage items, the staff is very friendly. We purchased 3 records at…read morea very good price!

This business does not offer a trial period on their mattress sales. Once you buy it, you're stuck…read morewith it whether you like the mattress or not. No refunds, no exchanges. You are much better off going online to www.serta.com and get a free 90 day trial and free delivery.