kind caring staff, excellent customer service, locally owned and active in the community! love…read morehaving the service the past 7 years!

I signed up for a deep cleaning, six hours for $243. I gave them a list of rooms to get to and was…read morereally disappointed when I reviewed what they got done. Only three rooms were cleaned, the kitchen and two of our three bathrooms. I've had house cleaning services over the last 12 years or so, so I feel like I have reasonable expectations based on personal experience working with good cleaners. The kitchen is about 10-12 foot square. While some things were obviously cleaned, the details weren't caught. The half bath is approximately 6x6 feet big, with a toilet, corner shelf and small sink. The countertop was dirty, the items on the countertop that stay out (like the toothbrush holder) were dirty, the lights window and mirror frame weren't dusted, the wall next to the toilet was dirty, and sink and faucet were still dirty. The upstairs bath is a 3/4 bath that's approximately 6x12 foot, with a shower stall, toilet and double sink. Again, the lights and windows weren't dusted, the sink and faucet were dirty. The shower wall was streaky, and the water with the cleaned-away dirt was left pooling on the floor of the shower and had dried there. The office was quick about responding to my initial email and follow-up emails. They offered to come back and redo the rooms we were unhappy with but I preferred not to. I asked if the amount of space that was completed was on par with the normal 6-hours of deep cleaning and they said yes 2-4 rooms were normal. I don't feel like that was a value for the price or reasonable for the amount of time spent. The young ladies who came to our house were absolutely lovely in the few minutes I spoke with them. While this is a negative review, my main issue is not with the ladies who did the cleaning. It really appears that the issues are with training, inspecting, and my expectations not being aligned with those of the company. I hope they'll take this feedback and invest the time in setting their staff up for success.