the only positive thing I can say is that they did arrive in a timely manner but to want to charge…read more$845 to winch a vehicle 20 feet out of a snow bank is absolutely uncalled for. Nothing on their invoice showed that they were justified in charging that amount. The only way this job could have been easier is if my car had been on dry ground.

We broke down 65 miles from home. Called Dacus at 4:08 p.m. the next day. Talked to Clint. Left our…read morehouse at 4:18 p.m. to take keys to them, 15 miles from us. At 6:43 p.m. the same day, our vehicle was delivered to our home.Clinton and the driver were absolutely courteous, kind and succinct in getting our vehicle back home so we can figure out the problem! I absolutely reccommend them!!!!! It is such a pleasure to know there are still good, reliable services out there!!! These guys ROCK!!!!!

Amazing service... I'd recommend Mike 1000%, extremely knowledgeable ,honest and does pay…read moreattention for small details...

Poor customer service. Only interested in helping if you…read morebring loads of ca$h and have an arrogant attitude about you. No intentions of genuine personal helpfulness whatsoever. RUN AWAY!!!

jarrod is not, i repeat, is not a man of his word, can not be trusted to do what he says he is…read moregoing to do beware beware beware

Took my truck in to get body mount installed as they are SB body mount dealer, they didn't install…read morethem correctly, how does this place stay in business! I've called, message them and they don't respond. You may have taken my money, you will never get another dollar from me! Beware!

After some minor paint damage happened to my car, I took it to Dacus for an estimate. They…read moreperformed the estimate and sent it to me, and then I provided it to my insurance company - all good so far. After insurance processed it, we received a check for $500 less than what the claim had been. I called the insurance company to ask why this was, and they said that Dacus had agreed to do the work for the lower price, so with my deductible and the check they had sent I would be good to go. I called Dacus to schedule to work, however they surprised me: They said they didn't care what they had agreed to with the insurance company, they would be charging me the full price on the original estimate, and probably more, and I would just have to eat what insurance didn't cover. Thankfully, I called my insurance and was able that check voided (it was addressed to the body shop), and found another body shop that agreed to do the work at the price that Dacus had agreed to do it for before they tried to make me pay the original estimate price out of pocket. The insurance company had the documentation that Dacus had agreed to do the work for that lower price, email trail and everything, so Dacus apparently thought they would just agree to the lower price and then get some extra money on top out of me. No thanks.

The whole front side of my car was smashed in after a hitting a deer and now it looks like a new…read morecar. The people there are friendly and helpful and are willing to work with you to get you what you want/need. I would definitely go there again but hopefully I will not have to. Thanks.

They had the best price for the motorcycle I was looking for and called me back to tell me they had…read morea hard to find one still in a crate. Arrived after a 4+ hour drive and it was shined up, fully fueled and ready to go. Purchase process was easy and the price was what they said it was going to be. These bikes are going for several thousand over MSRP due to demand, and they had a very small dealer fee tacked onto the MSRP and that was it. Great communication leading up to me arriving, and despite me being early and waiting a bit for other buyers ahead of me, it went quick. I'd definitely buy from them again.

I brought the bike in for an oil change and agreed to a chain adjustment after declining nearly…read more$1,000 in additional recommended work. I picked the bike up and within minutes my girlfriend noticed it was much louder than normal. We stopped and discovered the exhaust mid-pipe, clamp, and springs were missing. The slip-on muffler was only being held on by the rear mounting bracket. I immediately contacted the dealership and was told they had photos showing the bike arrived with the mid-pipe installed. My girlfriend and I retraced our entire route from the dealership but never found the missing parts. The response from the service department was simply that the technician "wouldn't have had a reason to touch it." There were no photos taken after the service was completed, and I was told the camera covering the service area was not working. When I asked what they were willing to do to make the situation right, the response I received was, "Make what right?" I then spoke with the General Manager, hoping for a fresh set of eyes. Unfortunately, the conversation was disappointing. He had already made up his mind before hearing my side, repeatedly talked over me, argued with me, and ultimately refused to consider any resolution. I'm not accusing anyone of intentionally taking my parts. I'm simply stating the facts: the dealership's own intake photos show my motorcycle arrived with a complete exhaust system, and it left missing the mid-pipe, clamp, and springs. Instead of investigating or trying to work with a customer who purchased the motorcycle from them, the dealership became defensive and dismissed my concerns. Mistakes can happen. What separates a good dealership from a bad one is how they handle them. Unfortunately, my experience left me with very little confidence in this service department, and I won't be returning.