Any small business owner, who is looking for a virtual office, please take my genuine advice to…read morefind somewhere else than Regus. They will do many sneaky way to charge you more and not provide a reasonable customer service to discuss about those charges that you never thought you will be charged. Here are what happened to me. 1. I signed up for month-to-month payment. They said there are no hidden charges but just one month+deposit. I read everything in the written contract and it seemed like there is no other charge. I signed up. 2. As soon as I signed up, they automatically billed me for 2 months of rental+deposit. I asked them why they charged me for June rental already if this is only May 4th? They said that the way things work. I asked for refund of June because I am only supposed to pay May+deposit. They said, first, I need to pay everything. I refused. 3. Then they charged me for late payment when it hit June and forwarded to collection. 4. I really hated to be charged for more late payment and screw up my credit scores so I paid everything May+June+deposit+late fee. By the ways, they gave me all those phone numbers (probably I got 8 different customer service related phone numbers) and email addresses. NONE of them returned a human-written email or answered by a human. None of them. They answered the phone once, when I paid my money but none of other calls and emails. 5. I called their numbers and emailed several times (to different emails) to get deposit back but all the phone numbers either put me in hold forever or hung off. (WOW!) So, I could not get my deposit back. 6. I wrote a negative feedback on Google Review. The owner of Regus Manhasset wrote me a reply and said I should email this matter to customerservice@regus.com so I did it. 7. Guess what? I emailed to customerservice@regus.com and the computerized reply from Regus said "Your message to customerservice@regus.com couldn't be delivered....etc. In conclusion, they charged me multiple month, not answered any customer service, did not return my deposit. I am a very busy person who hesitate to write any review to anywhere but I decided to write this so I can perhaps save any potential victims who are really trying to do their best in small businesses. My friends, who are reading this review, please, I warned you. Dear owner of Regus, are you going to give me a reply that says, "I am sorry to hear your experience. Email customerservice@regus.com......" again?

From the owner: For more than 30 years, we've been helping businesses work more effectively by providing flexible…read moreworkspace solutions.We offer access to a global network of over 4,000 locations across more than 120 countries, enabling companies to work wherever and however they need.Our workspaces include private offices, coworking areas, meeting rooms and business lounges, all designed to support productivity and flexibility.Everything is fully serviced and ready to use, with on-site teams providing support so businesses can focus on their work.We give companies the freedom to scale their workspace needs, helping them adapt to a more flexible and hybrid way of working.