On March 31, 2026, at 9:10am one of the workers was very rude to me. she was a fair skinned woman…read morewith dark hair pulled back into a ponytail. For 10+ years I have been coming in this currency exchange either on the 1st of the month or the end of the month faxing these same documents. I handed the woman 4 documents and asked if she could please fax them. She sat there starring at the documents. i then asked her to go ahead and make copies first. I only asked for copies because I knew the originals would get stuck in the fax machine. She snapped on me and asked me to make up my mind! Do you want faxes or copies! I asked her if everything was ok! she snapped again! I said to her, "It's ok!" just fax my documents. She shoved my documents through her window and said, "Go to her window! Let her help you!" She wrinkled my papers! The 2nd worker sat there looking surprised! I handed her my 4 documents without a word. She copied my originals and gave them back to me. She put the copies through the fax machine. I calmly asked her who the manager was. The rude worker heard me and said loudly, "You See That!" At that moment, the manager walked in. I explained to him what had happened and asked for the camera and audio footage. He said there was a partial power outage and there would be no camera or audio. He apologized to me and said that it was probably a miscommunication. The worker who was rude has been faxing these same documents for years on a monthly basis. WHEN, WHERE, OR HOW DID THE MISCOMMUNICATION OCCUR?

Rude and act like they don't wanna cash checks mind you it's a currency exchange.Why work if you…read moredon't want to count the money

This is beyond the worst Currency Exchange ever! An overweight black woman with a nose ring,…read moreglasses, braids and no name tag was rude and short with the customers. She appeared to be bothered with every customers request that required her to get out of her chair. Her and her co-worker seemed to be pretty amused at all the customers gagging from the female homeless panhandler they allowed to sit inside. Don't waste your time patronizing this facility. It's filthy, cold and this particular employee was awful!!

last night I tried to pick up a western union for $125.00. the girl said because I was picking up…read moremore than $50.00 and because my zipcode was out of the area but still in Chicago. that I cant pick up money over 50.00. ridiculous her manager need to retrain

This CE(currency exchange) is comfortable and at a good location and they are open on Saturday…read more. yippee.

Terrible customer service. I wired my dad some money and they gave him a hard time ...because he…read morehad the middle initial instead of the full middle name. We fixed it and the evil bitch told the other cashier not to cash it. He has a heart problem and was on the bus... and they threatened him that they'd call the police. The bitch who answered the phone lied and said they didnt. Looking at their 1 star reviews ... I just bet they didn't ( sarcasm here) ...Be lucky I don't live in Chicago... your asses would be grass!

The people that work here are beyond rude the manager who refuse to give customers her name is the…read morering leader .the co-workers act intimidated by her..she is miserable and very unprofessional she even hid behind the door when she could not provide me with a reason for not cashing a stimulus check which she sees all-day every day during these times and with a valid driver's license..she first asked me why I didn't go to the location nearest to my home ..I didn't know you had to patronize a certain currency exchange..I thought they were in the business of making money not turning customers away because your miserable and getting your coworkers who probably fear losing their jobs to jump on the ban wagon.they need to get rid of the manager asap

I live within a 5 minute walk of this place and have never been able to accomplish anything there…read more Rude customer service and just a very uncaring attitude about everything. Systems are often down, no notary onsite and they are always late opening. I usually have to go to the currency exchange on 83rd when cashing a check. I wonder how they get any business with the way the run this place and treat the people in the neighborhood.

Horrible customer service. I'm not looking for 5 stars out of a currency exchange but basic manners…read morethey have not heard of. Go to a different store!!!

CLOSED. Yelp won't post this unless it gets more verbiage;…read morehere goes - The staff uniformly treated us with contempt, their customers. The owner (white) was absentee, who left the business in the hands of a middle-aged black woman, who displayed her intimate relationship with him when ever she could. She was the most contemptuous ("the fish rots from the head..."). She set the tone for the staff behind their bulletproof glass. They were convinced there was no accounting. They were wrong.

Rude. Ignorance was not very blissful on the receiving end. What the old lady did is fraud, not…read moreincluding the wig. Was on file when she checked, she made me sign my check, took my UPDATED picture, then told me I was out of the area and couldn't cash the check. Baby wig ma'am, I have one of the oldest files in there. Your going to really tell me that outlandish crap trying to cash a disability check!!! Wowzers. Then the old woman told me the system was down,,,two thirds of a minute later her coworker looked me up and said it was available. So what's the gag story here? I'm really starting to think jealousy and disbelief in the money system occurs when you go to this location. They deny the system and the people with bias, prejudicial, and carry the vengeance of bitter black company not to uphold certain people's right to get there money. I had to drive around the city just to figure out that it was signed already so I couldn't cash it. As many rules as the currency exchange has, she knew this bit of info and still executed a struggle out here. I don't like your presence or the smell of your foul play. Idiota.

You have an African American older lady that works at the 95th Jeffrey location. She work today…read more02/24/26 1:30pm. She is very rude, fuss with the customers, reads people fax information before faxing it. She refuses to wait on different people even when she has no customer. She is not a people person and does not deserve to work with the public. This should not be tolerated in public work places. Furthermore, there is no number posted on the wall to report a complaint against this currency exchange.