I called multiple times, I need a keyboard repair and once I spoke to someone he said he had another person on the other line and to call him back in 15 min. I called back 15 - 20- 30 min and it was until 3 hrs when he answer again, and he said exactly the same. He told me to give him my number and that he will call me back, witch he never did. TERRIBLE CUSTOMER SERVICE read more

Took my mpc in for repair on button replacement 5 months later he replaced the button but somehow the screen is now broken going on 6 months still haven't received my mpc he say he's waiting for akai to get back in touch which not only pushed back my projects im working on also costing me money this place may be good for keyboards an other instruments but I would not refer this place for mpc repair I give 0 star's if I can still waiting for my mpc x......... read more

what an awesome owner and a great experience! Called to inquire about service for my son's piano Alex returned my call same day! Answered all my questions, was very thorough with explaining everything and stated price up front. Alex came out as soon as possible- he was very friendly, knowledgable, and did a fantastic job repairing a key and checking everything else to get my son back playing! BONUS- Alex spoke with my boys about the piano and drums for the other and provided great advice. That was awesome for my boys and so nice to take time out of his busy schedule to spend time with them:) Thank you! Great experience, great price, timely, professional, & will definitely recommend to others! read more

Alex came fully prepared to fix my used yamaha clavinova that I bought from Facebook marketplace. The keys were noisy when pressed and didnt sound all that great. Alex came to my house in a very professional manner and fixed that dilemma real quick. He even touched up on some dents that were there from the previous owner. Now my piano sounds so beautiful and I couldn't be more pleased. Worth every penny. Thank you Alex! read more

911 Keys & Sound - My piano works great and sounds so beautiful - Musical Instrument Services Near Me

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Great place to take your instruments--Alex really knows what he's doing! Professional, knowledgeable, and does excellent work every time. Highly recommend for anyone needing repairs or service. read more

Great service and a nice guy.He fixed my rare,Korg Ms 2000b synth i bot in 2024.Very good shop in town,!

Expert! Fixed my daughter's piano in no time. Excellent customer service. Highly recommend!

Real good through job fixing / replacing dead keys, Thanks for all Alex. Recommend to all for keyboard services. read more

Great time Great speed And fast response time ! Went above and beyond to help get my synth working perfectly read more

Alex Davis is professional, friendly, and a repair expert. He explains what he is going to do and then does it promptly. I know that my piano is in expert hands. read more

EVERYTHING went well!! I took my Nord Electro 2 in for repairs. It literally sat in a corner for years. From the moment I walked in the door, I knew it was in good hands. Customer service. Explanation. Prognosis. ETA. Everything was spot on. And the keyboard sounds great!!! I highly recommend!! Thank you again, Alex. read more

911 Keys & Sound - Musical Instrument Services Near Me

Its hard to find business like this one who really want to help. My Korg wouldn't power up correctly, and based on a wonderful conversation with the business owner, I was able to get it working. He saved me a trip and unnecessary repair, costing him money. Helping me out in a big way. I know Ill be coming here happily for help next time. Highly recommend and extremely friendly. read more

Alex the owner , is an amazing guy , he makes sure you're going to get 100 % satisfaction from whatever he fixes for you , or sells to you. A Very satisfied customer. read more

In my last review I said they ordered me a new charger but I wanted to correct my typo! They SOLDERED a new one for me right then and there. It was awesome. Still loving my newly repaired keyboard 8 months later. Thanks so much read more

Alex is AWESOME! He knows what he's doing, He repaired my Hammond very quickly. I wouldn't take my gear anywhere else. And he's an extremly nice guy. read more

Great service . So glad I found Alex to help with my Roland keyboard. Thanks Alex you're the best !! Jared is the assistant . These two are the best. Thanks read more

911 Keys & Sound - Great guys . Alex is very knowledgeable on what the Art of Music is all about . I'm so happy I found 911 keyboard . - Musical Instrument Services Near Me

Alex knows his stuff! He made sure to have me demonstrate my problem on his bench. Then he repaired my keyboard, and then upon pickup, demonstrated the repair. wow! Las Vegas is lucky to have this professional shop in our town. Thanks! read more

I was referred by a piano salesperson. I called and left a message expecting no call back. I have called many other companies and gotten no call back. My call was returned the same day. I was told my issue was a known issue that was readily remedied. I paid for the part and scheduled the repair. They kept me posted regarding arrival time. I practiced over a hour that night. It had been a while since my piano was "playable." I am thankful! read more

We couldn't be happier with the quality of service we had from Alex. He was thorough, knowledgeable, and so very interesting and nice. He reconditioned a lovely little Wurlitzer Omni 500 we purchased from an estate sale. It was a real joy having him do such a great job and being so cordial as well. read more

911 keys and sound is awesome! Alex is an expert at what he does! Alex informed me that my repairs would be covered under warranty and then he contacted Roland and handled everything! The repairs didn't cost me anything! He came out to us so I didn't have to bring the keyboard to him. He was on time and fixed everything. He has serviced our keyboards for several years and has always done a phenomenal job! read more

The keys on my digital piano started making weird noises. The piano was under warranty, and the piano store recommended Alex. He was very responsive and professional. It took a bit of an overhaul, but my digital piano sounds great again! On the visit, Alex even fixed an old phonograph player that I own, free of charge! I would definitely recommend him for any digital piano repair. read more

Alex and his assistant tech, Jerod, are awesome...and so nice. The kind of people you want to call friends. My Roland keyboard is now happy, happy, happy. It is only 9 months old. The key to the far left had no sound. I'd press it down and it would take a while to come back up. Alex had it working great quickly. He said it can happen when the boxes are stored on end instead of flat. It has probably been that way since it was set up. I just don't use that key and was slow to discover it. I appreciate 911 Keys. Alex knows his stuff. Highly recommend 911 Keys. read more

Alex was very knowledgeable and professional. I loved his outgoing and courteous personality. I have an old Yamaha Clavinosa digital piano. They replaced all the keys that were broken. It sounds great! I am posting s photo of my piano while they were working on it. They wiped down the piano with alcohol wipes to prevent the spread of Covid as well. I highly recommend them. read more

911 Keys & Sound - Musical Instrument Services Near Me

I have been a musician my entire life and from time to time have needed repairs done. One of the the OLED displays on my Nord Stage 3 keyboard went dark after 7 years. I ordered the part and called a repair shop (where I had some warranty work done before) and they quoted me 2-3 weeks for the repair. I could not be without the keyboard that long, so I found 911 Keys and Sound on an internet search. I spoke with Alex and explained the problem. He said he could take care of it in a day or two for me! I brought the keyboard to him and we talked a bit, as he is also a musician. I gave him the part, the next day he called me to tell me my keyboard was ready to go! This type of service is rare, and I know because I managed Support for a tech company for 10 years. 911 Keys and Sound provided me the best service I have seen in a long time. Kudos to Alex and his staff at 911 Keys and Sound! read more

Big thanks to 911 Keys & Sound, for helping restore my old Roland synth back to life! Alex and team did exactly what was requested for troubleshooting. Now my Roland sounds magnificent again and I am in sonic heaven. Overall the repair cost less than what I expected and Alex let me know right away when it was completed. Alex does his research! He's a great guy to work with, knowledgeable, tech-savvy, friendly, and great communicator! read more

Alex along with his technician assistant did an excellent job in restoring 38 keys on my 20 year old Roland K-575 Digital Intelligent piano. As this is an older model, replacement keys are hard to come by which are no longer made by Roland. Alex had a sufficient but limited supply which through foresight, he purchased in quantities earlier from Roland. They completed the job in good time and the pricing was reasonable. I was impressed with Alex as he encouraged me to watch as they worked. He was very careful to check with me as they went to make sure I was comfortable with what they were doing as well as with the running costs as they progressed. There were no surprises. I now feel very happy with my like-new Roland K-575!! read more

911 Keys & Sound - Musical Instrument Services Near Me

Roland might sell you a digital piano, but if something goes wrong with it, don't count on the company for any troubleshooting or other assistance. All it does is tell you to take your keyboard to one of its authorized dealers. And that was how I met Alex Davis, the owner of 911 Keys and Sound in Las Vegas. Though I had to drive 200 miles to get to him, he made the trip worthwhile. He was not only interested in my predicament, but he was interesting to talk to and to meet. He answered the phone immediately when I first contacted him. After discussing the symptoms, he suggested that I alert him a few days in advance as to what day I would be able to bring in my non-functioning Roland FP-10 keyboard. That way he said he could be prepared to work on it immediately in the hopes of getting it repaired that day, so that I would not have to make a return trip. Within minutes of my arrival, he had diagnosed the problem---don't ever lay small things such as paper clips on any part of the keyboard as they may slip in between the keys and cause the electronics within to short out. Alex made his backyard and front porch available to me while my dog and I waited for the repair. I also got a tour of his never-ending vinyl record collection. Within three hours, after Alex had placed the keyboard back in my car, i was on my way home. If you need digital piano repairs, I cannot recommend 911 Keys and Sound highly enough. read more

Absolutely fantastic service from Alex. Fixed my Casio up BETTER than new. I thought my piano was a lost cause but Alex quickly found the problem and was able to fix the issue and then some. Will absolutely return for any instrument repair. Thank you so much, Alex! read more

They helped me out alot with my Korg.ms2000b.Factory patches reset and inside cleaning.Very nice place,and alot of know how to Audio gear.

My go-to place since 2007--since I know about 911 Keys & Sound. Alex is kind & knowledgeable, & very honest. Which I greatly appreciate! I know I can bring my keyboards & pedals over & will always have the best service. Thank you! read more

5***** Star Service! Mr. Alex not only fixed my keyboard, but more importantly, did it during the busiest time of the year... THE HOLIDAY'S!!! The keyboard left, sounding 1000000% better than when I bought it from Guitar Center? Quote me on that! Highly recommended, and would use his service in the future 10/10 times!!! No one better!!! In terms of value/pricing, the service did not even compare to the price of a new keyboard, so really, his work is invaluable (as in you can't put a price on what this guy does)??? Trust me, any person that is not rating this guy 5 stars is tripping?!?! He really knows his craft and is a 100% professional class act! read more

Alex and his staff are spectacular! Came in to get my keyboard repaired and Alex got it done in a day. Alex was very knowledgeable and everyone was very welcoming and kind. He even wiped down my keyboard for me, showed me the proper way to handle it, and placed it in my car for me. If that's not a five-star service, I don't know what is. Would definitely recommend this business. read more

Alex is very friendly and knowledgeable. Repaired and replaced a battery in my Korg. Very quick, great job. Sounds like new. Thank you!

Took my keyboard in for a fix and Alex figured out the issue right away! Great guy to work with for all your audio needs.

These guys were great. I brought in a couple of old synthesizers and they repaired beautifully, even loaded the factory sounds on there for me. They are factory authorized to service a number of instruments from Yamaha, Roland etc. I will definitely use them again! read more

Alex is awesome! Took my Korg N1 in so he could unstick some keys. He and his crew didn't just fix the problem - they identified the root cause of the problem (a dent that was barely visible but was exerting pressure on several keys, some I didn't even notice had a problem). They also cleaned everything thoroughly and pointed out a couple of other things I didn't know about the synth. All that and his price was completely reasonable and in the ballpark of what he estimated up front (hard to accurately estimate before you even know exactly what the problem is, but he knows his business!). Oh, did I mention they finished the work in just a few days, right when he estimated they would get it done. Total pro shop. Alex is also a music encyclopedia and a lot of fun to chat with. Can't recommend 911 Keys highly enough! read more

I was just about to give up on Las Vegas insofar as getting repair for electronic music instruments goes, but... I'm glad I did a last-minute sweep of the area and discovered 911 Keys & Sounds. I called them and Alex set up a time when I could bring my Oberheim Matrix-12 in. The personal care Alex and his technician give was immediately apparent, and now I'm back up and running. THANKS, 911 Keys & Sound!!! read more

911 Keys & Sound - Who you gonna call? - Musical Instrument Services Near Me

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Alex is the best, he did exactly what he promised and more. Kept me informed every step of the way.

Alex is the man. Great guy and reliable repairman. I highly recommend using his services.

Epitome of craftsmanship and professionalism. I came in on a Friday with an unusual problem, asked for them to rush the repair, they found a plethora of other issues, and still had it done before I asked them to. Alex explored every possible option and kept me in the loop the whole time. A+++ work! They've got themselves another die hard regular customer read more