Met with Ezequiel in obtaining a new CPAP Machine. Very friendly and knowledgable about their…read moreproducts and explained everything to me in detail. Great experience!

Excellent customer service. Keeps track of my needs and contacts me when I need refills.read more

My CPAP elastic head gear broke in middle of the night. Since we were in NC in OIB, I Googled CPAP…read moresupplies and Family Medical Supply came up. I headed over there after they opened at 9AM and the employees are so, so, so nice and helpful!! I was able to get the correct elastic head gear and they even installed it. Highly recommend Family Medical Supply!!

Friendly caring staff and medical staff is professional and caring. Referral are made in timely…read moremanner.

I went to this facility and stood there a couple of m before I was even acknowled…read morethere were 2 employees on front and no greet me , and finally the Woman that was there ask what you here for and u told her to get a cpap machine and she ask again very rude to get a Cpap machine . she stated rude well the class started 13 minutes ago and I told her I don't control the traffic. I told her well I want be getting the machine then. and another person came in when I was leaving and she turn her down also. but a lady with a baby came in after us I assume she let her go to the class, because I sit outside for like 5mins and never seen her come back out. but no problem I call my doctor office and told them how I was treated. and she never said we can reschedule you. very rude woman and I no longer need your services.

Family Medical Supply Didn't have my item, but referred me to a place that did. So that part was…read moregood.

In a big city like Charlotte, it's nice to have like a small town pharmacy. Feel here the people…read morethere are extremely friendly, and your prescriptions are ready very quickly.

Great personnel, really going out of their way to find the best medications for me, answering any…read morequestions I might have and trying to accommodate me in any way possible. Just a great pharmacy overall!

I've never seen such an inept company and their "supply" procedures…read moreEvery single month its something else that is a problem with your company. Ranging from "We've never sent that to you" - Except they have for over a year now? To "We don't have an order for that" even though you do (and return calls usually produce it )and they sent it already the preceding months? Now, when you call to order the ship date keeps getting pushed back a few days every month. When you only send a 30 day supply - You Are endangering your consumer who DEPENDS ON YOU to provide his services. ON TIME! When the doctor orders something you Do NOT WAIT until the next month to ship it. If you are considering this company - - look elsewhere. We Are Stuck because they bought out All the local companies and there is Not another in my area now. bThat dos Not mean we have to like it thought. Customer support is limited to those very few individuals who actually care and try to get what we need. As far as supply deliveries. Inconsistent. THEY regularly change/send products to something you Can NOT use . Then when you finally get it straight, NOW you can not reorder it until their screw up date? I actually see what you get paid. I PAY for our insurance so we get statements telling us the exorbitant amount you charge them for wishy washy service. Please get your girls to look further than the last order when we are talking to them about refills. Its pretty sad that I have a list of CORRCT Item numbers and we have to check against what they are ordering for us. The Orders USED to be automatic, came properly and regularly. unless we or the doctor told you it was no longer needed. Order date was the 4th for months. Then (oops) we call and you do Not order. Even though you claimed you did. Insurance did not see an order. We did not get a delivery. SO, We call back and THEN you send it. Now we can not get back to everything on the 4th? Im out of pocket picking up Your slack? Not so much as an apology. NOT my fault you sent the wrong or NO stuff we can use. You did get paid for it. I ask to send it back so someone who needs it can get it. No, You don't do that. "Donate it locally" is my answer? I would like to say something nice here. To those girls who work With us, I thank you every so gratefully. We know you and you know we are thankful. My recommendation guys is you get a real supply specialist in there who can keep up with all the little towns you keep acquiring. Because your business doesn't seem to have kept up with your growth. Since there is no real "Manager or Supervisor" to talk to about any of this. I have put it here so that Maybe someone who can fix it will take notice. Stop endangering my family with your practices of late / No deliveries. There is one now, Its not an optional thing your claiming. It is important. It can be life threatening without it... When you need 45 of something in a month - 12 - will not do! I covered December. I do Not wish to do that again. I do not get reimbursed for this. We are trying to stay OUT of the ICU thank you. Pull it together quickly please

Employees are friendly and helpful. The store has a low stock cause they were bought out by another…read morecompany recently. Still worth checking out just don't get mad at the employees for the low stock, they seemed bummed about it too.

There is no consistency with this company. I have given them several attempts to correct their…read morefaulty care and it has not improved. Every time you call you are given the same run around. It is the vendors fault, blah blah blah. In the mean time your child or relative is suffering because they are not receiving their needed supplies. The supplies should be delivered monthly and none of his supplies have been delivered for the past two months. I keep getting told that I will be supplied a tracking number but it never happens. We are fairly new to the area and state. This is not very welcoming and lacks compassion for people who care for the physically or mentally challenged.

Update: it's 16…read moreJuly 2024 and my mother still has not received her Boost!!! According to Debbie if it's not received by the 5th of ever month it's late!! It's useless calling, the owner is NEVER available! No stars are still too many stars!!!