Kudos to Darrin (owner) and his company, Elite. After my son spent two days getting nowhere between…read moreAlaska airlines (who lost my son's suitcase) and American Airlines (who was the last carrier on which he had been rerouted so had the "delayed bag" complaint), while each blamed the other and refused to actively help find and return his bag, I took over on day three to sit on hold, argue with corporate "customer service" reps who each pointed the finger and claimed there was nothing they could do other than wait to see if it showed up. I then tracked down a number of the baggage claim of Alaska at Indy as I suspected his bag was placed on the wrong plane and, as it was tagged to Indy, should end up there ... eventually. It wasn't rocket science, after all. And, voila, the bag was there. Alaska had it for days and did nothing. American had not logged the tag number into the lost bag system and the two carriers didn't communicate. No one called the name and number on the luggage tag either. Alaska agreed to return it and claimed they made arrangements for Elite to pick up the bag at 7:30 last night. But, of course, that would be too easy. I reached out to Elite this morning and Darrin personally answered the phone and asked for 5 minutes to figure out what happened. He gave me his personal cell phone. When I called him back, he had tracked the bag. Alaska had NOT put it in the Elite system for pick up. The bag was also no longer at Alaska - it was now at American. He had his driver pick it up and deliver it to my son at his hotel, on day 4 of his PROFESSIONAL business conference (each day still wearing his travel jeans and tennis shoes and a long sleeved shirt he picked up at Target). But for Darrin taking charge, I'm sure that bag would have kept going back and forth between Alaska and American as each company worked harder to be the most incompetent. Thank you Darrin. Signed: Amy Langerman, San Diego, CA

Great Service and was very helpful. Prices could be lower but I felt good about the entire…read moreexperience.

That's what I'm talking about!! I had 10 banker boxes full of files with sensitive information in…read morethem. I barely pulled up to the curb when the two employees immediately came out to assist me. When all was said and done, they unloaded all of my boxes and loaded the material into bins. I then sat and watched them shred all my stuff. There is a huge mirror behind/above them, so you can make sure there's no funny business going on. It took them 45 minutes to destroy all my stuff, due to the high volume. They methodically and efficiently took care of business. I don't know their names, but the name "Damon" was on my receipt. Good value for such a thankless job. Great job.

Reached out early today because my father needed service on some signatures for a real estate…read moretransaction out of state and his bank and UPS Store had refused to do it. Kyle replied within minutes, shared pricing clearly, offered a few options for places and times to meet, and explained why other notaries may have turned this down. Ended up meeting at his house same day and got it taken care of. Highly recommended!

Kyle with KR Notary was outstanding! We were in a pinch while visiting my parents in Indy and he…read morewas there for us. I called him on a Saturday morning and within a couple hours he was at my parents' home in very rainy weather to notarize important documents for my parents. He was professional, prompt, super friendly and went above and beyond to help us at a critical time. We have more notary work needs and he's easily our "go to" guy. Highly recommend his services!

Here is a shout out to the independent guy! This 'mom & pop' electronic repair shop was such a…read morewelcome relief to find. I had asked my friends where I could take my TV for repair. Most people had no clue and some suggested Best Buy and/or HHGregg. Ummmm...those places want you to BUY new electronics and would most likely give you an estimate too outrageous to even consider repairing. I was determined to find out if my TV could be fixed since it was less than 5 years old. I went onto Yelp with little success (sorry!) and then to Angie's List. THAT is how I found ITR. I spent some time talking to the owner on Saturday when I was dropping off my 37" Polaroid TV for repair. He has been at this location for over 30 years. BTW...if you are a member of Angie's List, there is a $10 coupon to use towards repairs. Unfortunately, we live in an era of everything being disposable. TV broken? Just throw it out and buy a new one. Yes, I admit, sometimes that is more cost effective, but look what that is doing to our environment! Landfills are full of non-biodegradable junk. Yes, there are electronic recyclers, but again, some people don't want to go to the trouble of finding them and just dump dump dump! It turns out that ITR Electronics has been seeing a great number of flat screen TVs lately for repair. They overheat and the power source burns out. That is what was wrong with my TV. It cost $189.95 (minus the $10 Angie's List coupon) to repair and now my TV is working like new. A similar TV would cost between $500-$1000 to replace...believe me, I looked. The owner suggested running a small oscillating fan behind the TV to keep it cool so I don't experience the same issues down the road. I will take his advice and hopefully the TV will be with me for years to come. I highly recommend this electronic repair shop in Indianapolis! It is located on the east side of downtown. Not the best area in town, so they close early (4:30 p.m. week nights; 9:00-2:00 on Saturdays).

My Samsung Plasma TV quit working last Friday and I had no idea who to call about repairing it. I…read morecalled ITR and Rick said I could bring it to the shop or he could come to my house. I live in Anderson, about 25 miles from their shop and the TV was to heavy for me to take in so I set up an appointment for Tue. at 9:15 and Rick was here at 9:15. He was very professional and had my TV fixed in about 30 minutes. The price charged was reasonable and has a 90 day warranty. I would/will recommend ITR. Very prompt and fair priced.

These were a few years ago…read more I had an iPhone with a swelled battery. We made a nice trade. I had an iPhone with a cracked screen. He fixed it quickly and for a fair price.

I have always gone to Indy iPhone anytime I broken my phone screen on my iPhone and they always do…read morea great job. It has never taken more than 30 minutes at the most and I don't even think it's ever taken that long. Zachs awesome and was efficient and very nice .. thanks you guys

Thank you Repro Graphix for quickly printing photos for our wedding when we had botched them on our…read moreown printer. I called and they even stayed a few minutes after closing to finish our project, which was incredibly helpful considering our wedding was days away. You all rock!

Great quality, fast turn-around time, and friendly staff. Love this place…read more And fyi, if you are looking for a place downtown where you can get some quick photocopies made, they can do that too. Sometimes it's hard to find that--I used to go to the Staples by IUPUI, and this is my replacement spot for that!

Bought a new PC needed old stuff transferred over, very quick and reasonable service. would highly…read morerecommend.

Recently took my custom gaming PC into the shop to run diagnostics and replace the CPU upon…read moreconfirming that was the issue. After picking up my PC and booting it up back home, I notice that there is a new icon in my taskbar that is their company logo (if you hover your mouse over it, it shows SCG Technologies along with their contact information). Not once was I informed by the employees themselves that they would be installing this onto my PC. If it was hidden in the lengthy agreement they have you sign when you bring in your PC, then that is shady and feels unethical. They tell you its the normal contract about ensuring your computer is safe and gives them the right to log into your computer. A little bit of research tells me that it's SyncroMSP. Everything I look up regarding SycnroMSP makes it seem more like it's used for business IT and not just some random home PC. SyncroMSP is called a remote monitoring and management (RMM) tool. It can do a whole lot more than just monitor hardware, it allows the person controlling it complete access to your computer, they can run commands on it in the background, access files on it, remotely control it and see what's on the screen. Luckily I was able to remove it myself, but it still felt like a invasion to my privacy.

Very Courteous customer service and prompt installation. Very pleased with the service! Will for…read moresure use them again!!!!

Decided we'd like to support a local small business so placed our small order in mid Sep (paid in…read morefull at that time), being told it'd take 7-10 days. Two wks later, we get a call telling us the glass was in but when we went to get it, no one could find it! Still no idea what happened but they said it would be reordered. From that point on, we called and stopped in every few days but were always given one excuse after another. Customer service was nonexistent, they NEVER called to update us....it was always us reaching out to them. We heard that it would be in on the next truck, had to be special ordered and would be in the next week, would "probably" be in by Friday, had to be special ordered by a different supplier and (my all-time favorite), at nearly 2 months out, it was on back order!! Glass finally arrived 8 weeks after order was placed. No apology, no discount, no offer of any kind, just here's your glass. Had planned to install during September or October weather but obviously, with the weather now, we get to go more months without a window. How is this place still in business? Utterly unprofessional in every way possible. If you choose to order here, be prepared for your project to remain unfinished for months.