Unfortunately our experience with A-1 Tent & Party Rentals in Marietta was not a good one. While several issues came up during our rental, the biggest let down was damage done to our yard during a tent installation. We followed their directions very carefully and provided a diagram of our yard to the installation team. Unfortunately, the diagram was not followed and the main water line to our house was punctured, resulting in an additional $350 expense from our plumber. We are reasonable people and understand that mistakes happen, however, the only response we received from A-1 was that the owner "stands by the contract", which states they are not responsible for any damage done to the yard or property. Obviously we pushed back on this, but the owner refused to talk to us directly and only communicated to us through their manager, which sometimes took days/weeks to yield a response. The owner would not help us from a cost perspective, and would not even meet us halfway for the damage that their installation team did to our yard. In the end, there was nothing that we could do because, yes, we signed their contract. That being said, the owner may respond to this post negatively however, at this juncture that doesn't concern us - we want to let A-1's potential customers know what we experienced first hand and urge you to carefully review your contract prior to signing their rental agreement. We did not review carefully and that was our mistake - we assumed that if issues like the one we experienced arose, that the owner would address and make it right...they didn't. Even though they tout their experience as a leader in tent and party rentals, all of the burden was put on us, the customer. It isn't right, and they know it. Regardless of the contract and the additional expense of $350, we were most disappointed by the lack of empathy that A-1 showed. We will continue to share our experience with our friends and co-workers. read more

Let me start with the positives. The staff is super friendly and easy to work with. Their price beat everyone else by a huge margin. We were excited to find such a great company for our neighborhood fall festival. We needed several tents, tables and chairs to accommodate the many vendors and neighbors we were expecting from noon until 4pm. The delivery guys called the night before to confirm their delivery time of 8am the next day. The next morning, they called at 7:30 to say they were at the location. This was great because we had lots of tents to set up and in my mind, the earlier the better. We met them and gave them a diagram of the street with the locations of all the tents, tables and chairs. We then made signs to mark on the ground so that the 4 man crew knew where every tent was supposed to be placed. So far so good! So why a 1 star rating?? Well, the event was to start at noon. The delivery crew was still setting up tents at noon. Vendors were standing around waiting to set up their space. These vendors had paid for the space at our festival, and we did not have tents ready for them at the start of the festival. Out of frustration, we told them the last tent was not necessary. We had a crowd already there and we needed to focus on the event. The head delivery guy just told us to call after the event to get a refund on the tent we did not use. When we called, we were told that they could not give us a refund because they were unable to rent that tent to anyone else. Does that make sense to you? We cancelled because they did not deliver it on time! Not because we changed our mind. Moral of the story: I should have listened to the other poor review before sending the money to this company. read more

I really enjoyed working with A1. We had a pretty big party and they were easy to work with and their equipment is fantastic. I also worked with another rental outfit and they were very inferior, especially compared with A1. I highly recommend A1. read more

The only positive I have is the cost. They are not effective at communicating or providing the renter with ALL the necessary information. They are an event rental company without weekend hours, but they do have pickup/delivery hours??... I returned from my honeymoon with a voice message from them stating they didn't pick up the items from my venue until three days later and there were items missing that they were going to bill me for. If you rent from them please be sure to ask their policies, business hours, pick up/delivery hours, time, drivers information, and even then READ the entire contract because you won't be provided with that information or any options unless you ask. read more

Amazing customer service! Jamie went out of her way to help me in a pinch. Thank you! You guys rock!!!

Since this is my first experience with renting party equipment, I can only go by this experience and cannot compare to another. The best thing about this company is the payment/documentation process....once they had my money, I was pretty much at their mercy. The most frustrating thing is the communication. When I was asking about the equipment, I was getting one word answers. I ended up renting a 2 bowl frozen drink machine and two (5 gallons each) mixes for specialty drinks. My party was on a Saturday night. On Wednesday when final payment was due and processed, I called to get an approximate delivery time for Saturday....and after many follow up calls(BY ME) Cathy told me it would be on Saturday at some point and they would give me 1/2 hour notice before they got there. On Friday, the delivery person called to tell me he was at the venue ready to drop the machine off....my party was on Saturday. I spoke to Cathy in the office, and with no apology, she said the machine would be dropped on Saturday AFTER 3PM. At 1030AM Saturday, the delivery people were there to drop the machines. They had to wait 15 minutes for me to get to the venue, and they did and were very nice. I crossed my fingers and prayed the machines would work as expected, because up until now, there was zero support. David, the delivery person, said he would be in the area until 5 if there was any problems with the machine. Again, David was professional and very nice. The party went as expected, there were no glitches with the equipment. My pick up was scheduled for Monday, as they will not pick up on Sunday unless you pay them extra. I explained to David that I needed at least 15 minutes to get to the venue, and he assured me someone would call me Monday with a pick up time. At 9am I spoke to David, who unfortunately was not picking my equipment up. At 905 I spoke to the office, they said they would call back with a pick up time. At 1030 I called the office AGAIN, they promised to call me back with a pick up time. At noon, I started to call the office again. NO ONE answered the phones, the messaging system was full and I could not leave a message. This went on for 1 1/2 hours......at 130 the delivery person called to give me my 15 minutes notice. I raced over to the venue to let them in. They were very professional, again. These machines were not inexpensive to rent....I would expect some modicum of customer service....there is literally NO CUSTOMER SERVICE at this company, except for the delivery people. I would not recommend or use this company again. read more

I rented an inflatable bounce house for my son's 4th birthday party. The terms of the contract were that I would pick up the bounce house on Friday and return it on Monday. When I got the product home and set it up, my husband and I tried for over an hour to get the bounce house to be inflated enough to where my sons could use it. We finally called the company and left a message asking for help as it was after they had closed at 5. The next morning we still could not get the bounce house to fully inflate and I called the company 6 times and left 4 messages asking for assistance with the product as I had 20 children coming for my son's party at 2 pm. I NEVER received a response from the company, even on Monday when they returned to normal business hours. I called Monday morning shortly after 10 and asked to speak to a manager. I told her what had happened and asked for a refund as we never had a fully operating bounce house. She told me I needed to first return the equipment and they would check into if I was telling the truth. At that point I told her I would not drive the equipment back and they needed to send their delivery personnel to get it and she responded by telling me she would call the police and hung up on me. I am not interested in calling this company again, the equipment is sitting in my driveway ready to be picked up. If a company is going to rent equipment to people unattended, there needs to be someone available to give assistance with the products in the event something goes wrong. In this case, I am fairly confident this could have been avoided if they could have gotten me a blower strong enough to fully inflate the bounce house. Instead they were non-responsive and completely rude and unprofessional when I asked for the issue to be resolved. read more