I gave them my guitar on a Friday and the person in there said it would be done by Saturday. I got…read moreit back on Wednesday and all they had to do was change the strings. I would not recommend going to this place.

I've been searching for a new guitar for months. I went to this store because they had an exact…read moremodel of what I was looking for. The gentleman running the counter seemed generally annoyed that I was there and wanted to take the guitar for a test ride before I spent 1000 dollars on it. Every time I stopped playing for a second he would say "So what do you think" sort of like it was a conversation ender. I played for total of 5 minutes was in the store for 10 to 15 minutes. We said maybe two words to each other, normally that wouldn't bother me, but the store is small and it's pretty awkward to not speak in that situation. And for the record I'm generally an easy guy to talk to who tried to initiate conversation (Former Bartender). I will say some kids came in when I was about to leave and he was very friendly to them. My search for a friendly guitar shop in the Philly area continues.

The Short Version: This place is an amp lovers heaven…read more The Long Version: I decided to take a short trip up to Roxy Guitars. When you first walk in, it looks like a small average guitar shop, but if you look closer, you'll see it is anything but ordinary. They have pretty much ever pedal every made, nicely displayed in a huge set of cases. But the real magic happens when you venture upstairs. Never before in any guitar shop have I seen such a collection of amplifiers. Matchless, Buddha, Suhr, Engl, Marshall, Fender, Orange, Vox, Diveded by 13 and many many more. It was like I had died and gone to amp heaven. There were so many I was actually a little overwhelmed with where to start. Lou, the owner, and his associate were amazing. I spent about 2 hours playing about 5 amps with there help, then had him draw up a quote to order me a custom one. They were amazing. In addition to the unbelievable assortment of amps, they have dozens of high end guitars. Many boutique and custom shop one of a kind guitarswith exotic woods. They have a ton of a guitar called a Warrior, which is a brand I have never heard of until today, but they seem amazing. The inlay work was remarkable. I feel lucky to have discovered this gem and look forward to doing business with them. I will be back soon!

I've traded with Lou / Roxy guitar for many years. He has always treated me right. He is more…read moreexpensive than the big corporate stores, but he also has a lot of merchandise not found in other stores. He does warranty repairs for Suhr guitars, as well as others. He is also a really good guitar teacher - he really set me on a good path in my learning advanced guitar.

After my partner bought a Gibson Les Paul Special Tribute bass at Russo Music earlier this year, I…read moreheard so much from him about how this was 'one of the best shops on the east coast.' Recently I got the chance to check it out in person when we stopped in to browse two Saturdays ago during a day trip to Philly. It's located on the same block/in the same building as Union Transfer, the music venue. The music store has two floors. The main floor/street-level floor showcases electric guitars, basses, and some synthesizers. The second floor has acoustic instruments - guitars, basses, ukuleles, and I think I even saw a mandolin. The repair service area/shop is also upstairs. I remember the big beautiful windows that let in natural light in the space, and rugs and couches to sit on the second floor. The people working there were friendly and ask if you want to try out any of the instruments. You'll see bowls with "Russo" picks here and there too. It's a cool instrument shop. Really high quality instruments there, and nicer than the inventory at a GC. One apparent difference is that the instruments on display at Russo are adjusted and ready to play, in contrast to a big box music/gear store where instruments are mounted straight out of the manufacturer box. It's an easier/better experience for the customer figuring if they like what's in their hands at Russo. And even though it's a boutique store, it has a larger inventory than you would expect. An aces shop, highly recommended!

Any alternative to G Center is a blessing…read more.. Situated as a neighbor to Union Transfer, it makes the 1K block of Spring Garden St. quite the musical destination. First, I dig the shoppe. The walls are festooned with (mainly) guitars, but a few gorgeous basses (for the bassists among us) pepper the collection. A pink 60s P bass is the pick of the current litter. I, however, just needed strings for my '76 Mustang, and my tech guru suggested I stop at Russo's before dropping off the ax for a tune-up. Glad I did. Prices and inventory are about average...but certainly competitive. Solid B. Being primarily a pianist, I can't dole out an A, as they had nothing that might draw my business regarding my primary instrument. But, no matter. Where Russo's really excels is in its staff, imho. From a phone conversation with a gal who put my (very specific) strings aside, to girl behind the counter...all just as pleasant as you please. We talked basses, performing, and teaching for a brief moment, before the rigors of the day pulled me in other directions; but only after being fortified by some solid conversational vibes. Don't order your stuff online. Def. don't go to G.C. Spend the extra fiver and keep places like Russo's open. See ya there, maybe.

I used to shop at Bridgeset and they were always polite to me - until they found out that I'm a…read moreprofessional musician and then the flood of rudeness bagean. Mind you, they were incredibly rude to me on three occasions until I finally gave up and quit going back. I know for a fact that they don't take issue with men who are pros. Interesting.

EDIT: since posting this review, the owner has reached out to resolve issues with store/staff…read more This music store is horrible. I'm a professional guitar player who was visiting Philadelphia from the west coast and decided to check out local music stores. The store was clean but beyond appearances this place was terrible. All the guitars I tried were dirty and out of tune; I told an employee that the truss rod needed to be adjusted on one and he didn't know what that was (a music store employee should know what that means). I couldn't hear myself try the guitar because the sole employee was signing and playing at the top of his lungs. I then asked him about how the teacher employment worked at their store and not only could he not answer, but he couldn't give me anyone's email or phone number to contact with questions. Very rude in general. Ive been in hundreds of music stores and this was among the worst

friendly, knowledgeable, respectful, and reasonably priced! great local shop. If you need or want…read moreit they will get it, Fast

I love this place! They do great work if you have technic 1200s and or other gear! Great customer…read moreservice... I mean great!!!!! I wouldn't trust anyone else or go anywhere else!

Great music store. The guys are always friendly and helpful. They love talking guitars and know…read moretheir stuff. I like their string punch card program. Just don't forget to go in each month to get your credit! Good section of Martin's and Taylor's on the acoustic side, and an awesome selection of Gibson and Fender electrics. They have some really high end stuff and the entry level stuff too. They'll let you A/B guitars in a lesson room if you want to. First place I go to in the area when I need any music stuff!

These guys were recommended by a musician who used to work for Ibanez when it used to have the…read morefactory here in PA. The staff is friendly and helpful, and they have a great selection of gear. They also do beautiful work on guitars. I've had five different guitars worked on there. Most recently, I had the telecaster in the photo worked on. It came back better than the day I got it from Fender. I can't say enough good things about George's (or Mark, Nathan, Bruce, and the whole gang).

I really don't like doing this, but sometimes it has to happen. My experience here was not good. I…read morelive in west Philly and as a collector of all things vtg 1950's, I was excited to take a new (to me) 1950's record player to the record shop to inquire about repairs. The person I purchased from told me it needed a new needle. Whether or not that's true I'll never know. The associate who helped me the day I dropped the player off was not the issue. They took a look at it, told me I needed to pay $20 for labor, and said they'd call me when they had a chance to look it over. I told the employee that I'd be willing to pay upwards of $150 to have it working because it was in really great shape cosmetically, and I WAS thrilled to have found it and bought it. It was beautiful..Money was not an issue, because this thing meant something to me. I was very vocal about this when I dropped it off. 2-3 weeks went by and I got a call. The person I spoke to was not the same person I handed the player over to. They told me that it was too complicated to fix and "not worth their time and effort." I Found that comment to be a dismissive, but whatever, they don't want to do it, that's fine, I wasn't mad. I told the person over the phone that I would be by to pick it up. Conversation ended. That week I stopped by the record shop to get it, and the person I spoke to on the phone was there. I know this because he told me he threw it away. The entire time we are having this exchange, he doesn't once look up from whatever it is he was reading or writing or whatever, all I knew in that moment was that a complete stranger was informing me that he had trashed my property, in a " I give zero fucks," kinda way. No eye contact, and no apology. It's like I was bothering him when I asked why they would do something like this after I told them I was coming to pick it up. His response was "that's not how I recall our conversation going." I am a west Philly nanny and had the babes I care for with me, so I calmly closed the door that day, but have felt livid ever since. I really try not to think about it, but its pretty impossible when I'm still waiting for a response to the email I sent them. I'll spare you the details about how painful this feels to have something that's irreplaceable, and gorgeous, just thrown away, especially because they advertize as A RECORD REPAIR SHOP..I really thought they might give a suit about what they do but it defineitly doesn't seem that's way. The careless employee who trashed my record player actually said out loud that I told them I didn't want it. WHAT! Considering he couldn't take one second to look up at me while telling me he trashed my property, doesn't bode well for someone trying to claim they were paying attention to the conversation In the first place. Take accountability! Apologize, or at the very least respond to my message on your website. Really wish I had gotten that dudes name, but I will be looking into that, and will update. I asked them to refund me the $20 and pay me the cost of the player. That's $70 It's not like I'm asking for a lot here, But like I said, they chose to do absolutely nothing other than take my money and destroy my property. I've been chatting w people in my community and it's seems this place has a reputation, and it's not pretty. If you want repairs done, look elsewhere. I sent the email to the record shop like two months ago. I waited and waited and waited before coming here. They literally left me co other choice.

BEST RECORD STORE in PHILADELPHIA HANDS DOWN! Not only did I receive excellent service, but the…read morefemale co-owner was incredibly informed without talking to me like I know nothing about sound systems (which I really don't). A black and white cat hung out in the store (gotta love a record store cat) while she informed me about the system that would work best in my apartment. I went home and tried to put the speakers/turntable together on my own...as mentioned, my brain doesn't work well with technology. Something wasn't right. I called the store to ask for help, and the (female) co-owner CAME OVER TO MY HOUSE (I live 2 blocks from the store) to help me trouble shoot the issue. Turns out, I had not connected the power cable from the speakers to the turn table. (slapping forehead) I nearly hugged her. What a wonderful human being. I CANNOT RECOMMEND THEM ENOUGH. Thank you, Common Beat. You literally rock!

Had a great service experience at DiPinto Guitars. Took my 25 year old acoustic guitar in for…read moreservice and set up. Chris and his staff took a lot of care and made sure the guitar was good to go for me to start playing it again. Looking forward to seeing them again for my future service needs.

great guitar store. went there expecting to buy a fair priced guitar, walked out with a cheap but…read moreultimately my favorite guitar in the room. Their employee Dave has helped me, has answered any and every question I've asked about the guitar I've bought, how to maintain it and everything. Great welcoming experience.