I would give ABC Camping NO STARS, or minus 5 Stars. We bought an Outwell tent from ABC Camping, and were told by the sales man to erect it to check it over before using it- this we did the next day and found holes in the groundsheet. We immediately phoned them, and took it back the following day. They claimed that as we had taken it out of the box that it was now 'used goods' and was subject to warranty, and would have to go back to the manufacturers to assess the damage. They claimed incorrectly, that under the Sale of Goods Act, that it was between us and the manufacturer and not their responsibiliity, nor were they obliged to offer us a like for like replacement, or a refund.
We contacted the Trading Standards who informed us that this was not true, and further that it is the responsibility of the vendor to prove that the goods were 'free from fault' within 6 months of purchase and that we are entitled to a repair ( if it is free from fault as a result), a full refund or a like for like replacement.
We emailed ABC with photographs- and have had no reply- we have telephoned ABC and they promised to call us back, and have not. When I spoke to them they still insisted that it has to go back to the manufacturers first, despite my pointing out to them that they are, in fact in breach of the law.
We have not acheived a resolution, and as a result have no tent despite having spent £200.
I would not advise anybody to purchase anything form ABC. read more