The following is a warning based on our recent experience when booking with A Beach Place Realty in Surf City, NC in the Still Waters House in South Topsail.
Our family has vacationed in South Topsail Beach for 30+ years, it's beautiful, quiet, and a great escape from the day-to-day.
This year, however, we were greeted not by the beauty of the island, but instead a dirty unkept beach house, rats, and worst of all a rental company, A Beach Place Realty, that lied to us about having known after they told us via phone that they had previous complaints regarding that property.
We began checking it out and saw that there were droppings behind some furniture (we were trying to make bunk beds so we slid the bed away from the wall to make it easier. We swept these up thinking they were probably old, because we know cleaning companies aren't moving furniture, and we proceeded to wipe everything with Clorox and clean as normal. Ignoring things like stains, dirt on mattress covers, sand on the floors, and instead just cleaning it, etc., because it's vacation and no one wants to deal with bad stuff on vacation....little did we know.)
So we finished our first day by moving in, getting groceries for our group, grabbing dinner, and going to bed.
Sunday we woke up to bug bites on our ankles, and half of an apple chomped through on the kitchen island....half of an apple. We immediately called A Beach Place Realty, and they called back and left a message saying they would send an exterminator the next day.
Whatever animal this was ...ate half of an apple, this was not little, we called twice more asking for them to call us back, while we spent the day cleaning everything because we at the time didn't have an alternative place to go and were not offered any options. Even after the other calls, there was no callback and no offer to move us when it was clear there were rodents in the house.
That night we decided to go to dinner because no one felt safe eating in that house. We set up a camera (usually used for our 4-year-old nephew at night), to determine if we could see what was in the house.
An hour after we left, the camera caught huge rat(s), all over the kitchen, on counters, climbing up cabinets, Etc.
I called A Beach Place Realty immediately, stating we would not be returning to that house except for packing our things.
We were all disgusted and concerned, some of the kids were crying, it was pretty awful.
When A Beach Place Realty finally called us back, they advised on the phone that they had received previous complaints and that the owners had tried to handle the problem themselves during one of the prior weeks. (We had seen mouse traps in the laundry room in an open pack. )
Our family was moving past concerned straight to angry.
They knew a problem existed and rented the house out anyway. They then told us they could move us on Monday or Tuesday.
What person in their right mind would willingly subject their family to that?
We knew we had to make other arrangements because it was clear A Beach Place Realty was not viewing this as an issue that needed to be addressed immediately as it poses serious health risks.
We secured other housing at a greater cost to us and advised A Beach Place Realty that we were leaving because they had not provided a safe option for our family. On Sunday night at 10:30 pm, we then packed our things and left the house.
The next day, A Beach Place Realty said they would refund the 2-week rental cost, so we stopped at the office to return the keys and ensure this was completed.
When we got there, we asked if they had seen the videos and they said, they had not, despite a request from them for us to send the videos.
We also, shared our greatest concern was that if they knew when they rented this property to us, that they would rent it again to some other family.
At this point, they recanted their previous night's statement and said they had no knowledge of any issues ever at the house. To our faces, they told us they never said those words. it was infuriating to be lied to after they handled the situation so poorly.
When we checked their site the same house that had large rats in the kitchen, was already back up for rent the very next day after we had checked out.
This is the part we cannot get over. They said, they didn't know or they wouldn't have rented it, except now there was irrefutable evidence they knew and still made the property available to rent.
There are plenty of reputable places on Topsail to do business with 'A Beach Place Realty is sadly not one of them. read more