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    A Better Solution Insurance Services

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    4 years ago

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    Tonya Lowe - State Farm Insurance Agent - State Farm Logo

    Tonya Lowe - State Farm Insurance Agent

    (2 reviews)

    Tonya Lowe's office repeatedly did not return my messages. I finally made contact over a billing…read moredispute, but her office did not give me clear answers as to why I was being charged. In fact, her office made claims that my insurance rate had gone up, but when I asked again, stated that they never claimed my rate changed. This felt like they LIED to me about how much I owed and why I owed it. Customer support did not understand why I was billed extra and the bill was dissolved. Intentional or not, this felt like a scam, and I will NEVER return to her service. I would recommend everyone to seek other agents. She is unreliable AND untrustworthy.

    I've never even left a review on anything before because I was never angry enough to feel like I…read moreneeded to. However my experience with this place has been terrible to say the least. I tried to get insurance through state farm probably about a year and a half ago and they canceled my policy due to an error made at the DMV, I recently turned 26 so I tried to get insurance through them again because it was about 20 dollars cheaper than what I currently pay. I explained to them the situation that happened last time, I explained that the mistake the dmv made had been corrected and they assured me that nothing was showing up in their system so I wouldn't have to worry about my policy being canceled because if that was a possibility I wasn't going to use them. I was very clear with everything because I didn't want to have to deal with my policy getting canceled yet again. And what happened, the same mistake is still showing up in their system somehow and they canceled my policy yet again. I've called the dmv and they see nothing on their end, because the mistake had been fixed over a year ago. Yet somehow it's still showing up in their underwriters system. & instead of them trying to help me they offered me the standard drivers option, which was more expensive, obviously. They suggested getting proof from the dmv that my driving record is clean (which takes hours and I work full time and so I don't really have the time to do so). Either way, I had such a bad experience with this place, they weren't helpful what so ever. So now, I'll be going back to geico, I've never had any sort of issue with them what so ever and they have always been more than helpful. Really disappointed with State Farm, and this office specifically.

    A Better Solution Insurance Services - lifeinsurance - Updated June 2026

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