Alert - warning - caution - scammers - dishonest I have to many bad experiences from this couple The man behind the counter its very arrogant and rude,with out any interest in inter act with customers needs, and he act like you owned some to him, he cant not decide by himself and constantly ask to the woman in the other room, and neither to say she is worse, apparently she is the owner of this circus A complete show of scammers and liars, my frustration was escalate constantly after 4 months stretching The lies abut my watch, waiting for a part first, second she need another supplier even one time she call me to give me a cost of the repair And one week to be ready. I Waste my time, long driving just to find out the same arrogance and ignorance about me and my watch. Every visit they ask me about my name and brand of my watch, even they make me write on a piece of paper, bummer On my constant visits I was witness of two customer who a battery was replace on their watches and they come back with a not Workin watch. Finally i lost my patience's and decide to pick up my watch, finding out that my watch never was open or signs to be work on Fact: stay away, don't trust them they will damage your watch or over charge you for a ghost repair How do you call them ? read more

Love this place. I take all my time pieces here. The staff is always super helpful and straight to the point and gets me in and out and on my way back again. I have another watch to bring by tomorrow. read more

Paid $347 (quoted $300) to repair watch that broke within 24 hour after I picked it up January 18, 2025. I took it to him on November 11, 2024. After over 15 months he still had not repaired it. After paying John the owner he said it was still missing a screw and I could not set it. He said he could set it as it was tight. He said he had ordered more parts and told me to bring in back when the parts came in. Always had an excuse yet the lies got old after a year. A complaint has been filed with appropriate authorities. read more

I came across A Better Time Service on Western back in late February and early March when I took in a couple of watches needing new batteries. Since then, Sabine has been able to replace the movement on two of my watches and repair the bracelet on the 1974 Tissot watch. I will continue to bring my watches for repair from California. Having my Tissot back is priceless! Here is its story: Every watch has a story and a journey; here is my Tissot watch story. This Tissot watch journey began in Mexico (place of purchase). Oklahoma City (where dad wore it for some time), then to the Bay Area (where I live, when he sent it to me), then to Florida (first attempt to repair, "too old, can't get parts"), back to the Bay Area, a flight to OKC and soon back to Redwood Heights Oakland (home). In 2019, my dad found this 1974 Tissot Seastar Automatic watch and sent it to me. Once received, I searched for repair shops locally to see if I could replace the band. With no luck, I found Watch Repairs USA, known for restoring watches. I was informed, "we can fix it, so I sent it, and they could not find a replacement band. They informed me if I wanted the watch returned, "It will cost you $70 to return it to you." This took place back in June 2019. Later in the year, near the holidays, one of my friends had a beautiful Open Heart vintage Tissot model. I asked where she had purchased her watch and found a place to work on an integrated bracelet (watch bands). She said one of her friend's father's repaired watches. After asking, this friend's father agreed to see what he could do. It took several months, but I received my watch back, but the integrated bracelet did not hold. Thankfully, his work was under warranty--this time around, the labor cost was $100. I had to return the watch to my friend to return to continue with the bracelet's repair. This was right before COVID-19 Shelter-in-place was enforced. In early August 2021, after vaccinations were taken, I met up with my friend again. Her friend's repair watch place had closed due to lack of business during COVID Shelter-in-Place, but she was able to get my watch back. Although unable to complete the repair, I received the parts for the band. This August 2021, when in Oklahoma City, I returned to "A Better Time Service" watch repair shop near my parent's home. Sabine B. was able to finally complete the repair of the bracelet and size it to fit my small wrist. Thank Sabine and the A Better Time Service Team. read more

A Better Time Service - Tissot after repair. - Oklahoma City, Oklahoma

See all

I took my Regulator wall clock in because it was ringing the hour on both the hour and half hour. They said it would take one cycle (31 day clock). This was late September or early October. About six weeks later, my wife called to check on the status. First, they couldn't find the clock, and said they would call back, which they didn't. So 10-15 days later, my wife called again, and they said they had to send it to their other shop, and they would check on it and call back. They didn't. Again, 10-15 days later my wife called and they said the "whatchamacallit" was bad and they had to get the part to fix it, and would call back. They didn't. Finally, in January 2019, my wife called, and they said the repair man had gone in for chemo, and they would call back. They didn't. My wife called them again, and said we would be in to pick up the clock on Friday. Thursday, they called and said the clock was ready to be picked up. I picked it up today, and it's still no repaired. What is worse, they did something to the chime spring, and it can no longer be would. Now I have a clock, if it still runs, with no chime. Couldn't give this review "No Stars", or I would have. -------------------------------------------------------------------------------- Update - When I hung it back on the wall and tried to wind the chimes, they would not wind, so decided would let it hang there just to look at the time; however, in couple of minutes the pendulum stopped. Thought it might not be hanging straight, so moved it to it's original wall, checked to make sure it was plumb, and a couple of minutes later, pendulum stopped again. Took a working clock in to have the chime issue resolved and received a non-working, non-chiming clock. Of course, the "repair" was free, but now have a useless clock. read more

With there being few watch repair stores in Oklahoma City that you don't feel like you should be wearing a tie to go into, I stumbled into this store about two years ago. I returned to get new batteries in upscale quartz watches and to chat with Sabine and the wonderful staff about watches. But, I truly became a lifelong customer of this store in dealing with an old Omega Seamaster that I ill-bought on Ebay (buyer beware). The movement stopped working after wearing the watch for only a few days. The staff at A Better Time Service went above and beyond my expectations. After receiving my permission, they mailed the watch to a fellow watch service provider (at no expense) and continued to work and clean each individual part of the watch until it was running well again. They communicated along the way going over options and acted like it was their own watch. I have had the watch back for two weeks and it runs like new! These folks are the real deal and remind me of how businesses used to be run. read more

I LOVE this shop. I've had a couple of watches fixed here over the last 15 years. I've always had pleasant and dependable service from this shop. I recently moved to north OKC a few months ago and I regretfully gave another shop a try. I ended up back at A Better Time who ultimately fixed my beloved Bulova. They are true horologists. And I genuinely enjoy picking up my watch and receiving either a history lesson or at a minimum a few dad jokes. The highest of recommendations for this shop. read more

Very honest business. I took my wife's watch in to have new battery installed and front face/glass replaced because it appeared scratched. The woman took the watch and came back in a minute and said she would be happy to install a new face but the problem was just a film of crap that she cleaned off. I paid 7 dollars for a new battery and the watch looked great. I appreciate the honesty. read more

Took my skeleton clock in around may said they had to order part would take maybe 6 weeks because of covid. Called probably 8 weeks later still wasn't fixed said she was going to speak to her grandfather to look at some clocks to see if she could get the part off one of his clocks that was in storage. I was quoted a price for a spring for the chime at 100. -150. And your going to put a used part! called two other times still got some bs excuse. Called today still wasn't fixed told her I would be in today only to see clearly the pendulum I took in isn't the one I got and the chains for the weight was not the one I took in. When I took it in there was one just like mine but mine looked almost brand new and that one look used. I guess theirs looks new now! read more

It took forever but John, the owner, came thru! Parts for the Bulova Spaceview watch are hard to get since the manufacturer no longer supports the timepiece. read more