Negligence ~ On 12/1/25, I called mom's nurse, Heather Grisham, at about 9:30 am to ask if she…read morecould come as mom was in pain, was a grayish color, and appeared uncomfortable. Heather said she was on vacation but would come on 12/2 , her regular day to visit. She said mom was constipated so what I was seeing was mom probably trying to have a bowel movement. She said this call was a non-emergency and would call office to ask that on-call nurse be sent sometime after 4 pm. I was appalled and told her I would call office myself as I could not accept her trying to diagnose my mom on the phone without seeing her. Again she said the call was non-emergency as mom has been dealing with constipation. I told her I was trying to abide by their policy to call hospice first but insisted that my mom needed to be seen before 4 pm as what I was witnessing was more than constipation. She told me I could call the office but no one would be able to come before shift change later in the day. I called the office but Heather had already called to say that my request was a non-emergency. I called 4x and each time I was told that mom was suffering from constipation, this was a non-emergency & there were several nurses out. I told them to send someone with a fleet enema because if mom's distress & pain was due to constipation then I would see a difference once she was relieved. The 4th time I called, lady who answers phone said she would send someone at shift change so I demanded to speak with Clinical Manager, Ashley Alderman who repeated what she heard from mom's trusted nurse. I told Ashley that mom needed to be seen asap. It was now about 2:45 pm. Ashley said she would get someone to come in a few minutes. At about 3:05 pm Molly appeared at my door & said she was a nurse sent by Hearth with a fleet enema for mom. She inserted enema, asked if she should wait to help change mom's diaper & I said yes. She sat in a chair for about 15 minutes. She did not check mom's BP, oxygen levels nor any other vital signs. Mom had a BM, Molly helped to change her diaper & left. Mom had 3 more BMs. I changed her but she still appeared in distress and pain. I told her to hold on until Heather came in the morning as I did not think that calling back would result in favorable assistance for mom. Throughout the night mom was notably in distress and pain and no one from hospice called to follow up on Molly's visit. On 12/2/25 at about 10 am, Heather(nurse) and Riley, nurse tech came for their visit and to bathe mom. As Heather walked into the room & looked at mom, she immediately said that mom did not look good. I was so upset I walked out of the room. Within a few minutes, Heather called me in the room & told me to call the ambulance as mom's BP was 48. I said, "...now it's an emergency?" She responded that mom's BP was very low. I asked her to check it again and she said it had dropped to 40. I called the ambulance immediately. In the midst of fear & panic Heather shoved a form in my face & said I had to sign. I signed without asking questions & was later told it was a revocation form. Still was not sure what that was but priority was getting mom to ER. Upon arrival, I waited for labs & other intake stuff to be done. I was then informed that mom's kidneys had shut down, BP low & unstable, and she was sepsis. ER Dr said that she probably had a UTI. Mom was placed in ICU with little hope of survival as kidneys had shut down, brain was swelling, and BP kept dropping. Dr & nurse said she was in a difficult situation. While mom was in ICU, on 12/3, I received a call from Ashley Aldermann, Clinical Manager. She did not begin phone call with, "How is your mom?" She said Medical Director would not re-certify mom upon discharge because she did not meet medical need. Mom was being recertified every 2 months since 9/22 but now that she was fighting for her life she did not meet medical need? No apology, no willingness to right a wrong. They dismissed her because they knew they made a grave mistake. They must be held accountable for the pain & suffering my mom endured due to their negligence.
