Well now I know why they have such a bad review here. I have gotten work from them before and I…read moreguess I got to give them credit for fixing an item but you are only as good as your experiences and so my second time here to come and pick up an item, I waited 10 minutes until I just walked out. I walked in to pick up an item that they called me and told me it is ready. I walk in and a guy had just jumped out of his truck right before me so unfortunately he gets to be first, the guy at the counter says I'll be with you while he's working with someone else, because of smartphones yes I can let the 8 minutes, the 9 minutes past and then I look down and realize I am at 10 minutes plus. Now they didn't say anything to me during that time, like hey another minute. So I left and I will come back and pick up my chainsaw but this is ridiculous. Here's what you got to do when it comes to customer service if you guys really care about your Google and your Yelp review rating, if the customer you are helping has taken 10 minutes and you think that it is going to take longer, address me and find out what it is that I need perhaps mine will take 30 seconds, take the $18 that I owe you, give me my chainsaw and get me out of there. Focusing in on just the one customer in front of you allows this review, allows my situation to happen. I did hear other people in the back and the guy at front at a minimum should have called for help. I've worked across different industries and customer service has been included in that I can tell you if you told a customer who saw me waiting for 10 minutes behind them, give me a couple seconds to get this guy out of here and then we will finish with you especially since it looks like yours may take another 10 or 15 minutes. That did not happen, no I don't want to talk to a manager you guys don't have to try to reach out to me after the fact, you already know that your Yelp rating is a one star I'm pretty sure you should work to improve that and this kind of thing would not happen.

I was very happy with the high level of customer service I received on my chain saw. Javier helped…read moreon two occasions and is extremely knowledgeable and simply a friendly guy. Thank you Javier and A Plus Outdoor Power!

Two lumberjacks were cutting wood. One of them shouted at the other over the noise of the chainsaw,…read more"What was the name of that tree ring dating app you were using?" The other replied, "Tiiiiimmmber!" I was looking for a great place to have my chainsaw lawn mower and generator service now that I live in town and I found my place. I have gone to other places recently and they have told me that it would take them three weeks just to look at my items I called here and was seen the same day. I had to get my chainsaw serviced because the chain slipped off and I even was missing a bolt when I brought it in. They went and got me a bolt and fixed my chain for me and now I am back in action. It looks like you can bring everything here except for automobiles and that is a wide range. I know that you will get good service as I did and now you and I get to enjoy a great repair shop together.

Be careful using him. dropped off two chainsaws and had to threaten legal action to get them back…read moremonths later one ran for a little while and the other had been left in the rain and was damage and in worse condition than when I dropped it off. would not answer phone calls etc finally had to go there and threaten to bring law enforcement. His wife/girlfriend etc was nice and finally helped me get my equipment back. avoid at all cost.

We needed our lawn mower repaired and found this local vendor close by. My husband delivered the…read moremower and was given about a 3 day turnaround but Sony had it ready to go in two. The work done has it back to working like new.

Sony was great! He knew exactly what our lawnmower needed. Quick turnaround…read more Highly recommend him.

These guys were great! Husband and wife operation. I was mowing my lawn with my riding mower and…read moreran into a curb which dented my deck and wouldn't allow the blades to spin. I tried hammering it out but had no luck. They came the next morning and got the dent out and helped me reinstall the deck as well. I was skeptical because they only had 1 review but I had a great experience!

Came to me. Fixed problem quickly and for a good price. Excellent service and would call again.read more

He fixed our old Honda mower, which are no longer available in gas mowers. He is scheduled out many…read moreweeks, but came back quickly to make an adjustment to the repair

I CAN'T GET KEN TO TAKE MY MONEY! Had a problem with a mower running too fast, and reached out to…read moreKen based on his exemplary Yelp reviews. He engaged quickly, set up a time to come out to my house, spent time diagnosing the mower, and showed me the part that was broken. He didn't have the replacement on the truck and I'd told him I was comfortable replacing it myself, so we agreed for him to come back out and adjust it after I replaced the rocker arm. On the second trip, Ken worked on the mower for a while to keep it from running too fast and pointed out a couple things I'd done wrong when I rebuilt the engine. Turns out I was going to need to rebuild the motor again to fix the internal part that wasn't working right. I tried to pay him for the 2 trips and he said he couldn't accept payment since he didn't get it to a full running condition. I have now rebuilt it, gotten it running again, and reached out to Ken to adjust it. He gave me detailed instructions over e-mail to make the adjustments myself since he knows I'm handy, and has declined my 3rd attempt to pay him for his services...again since he says he didn't leave the mower fully functional. You don't see this level of integrity, honesty, and consideration out of many people these days. If Ken won't let me pay him, the most I can do is give him a 5* rating anywhere I can. Great guy, and I would HIGHLY recommend him to anyone needing small engine repair.

Just met Roger today. What a good find. He helped me with advice on keeping mowers in good…read morerunning condition with basic preventative maintenance. Thanks Roger for the great help. Todd.

Roger is great. Fair prices, Usually prompt responses (I find it best to call and leave a message),…read moreand unlike the "name" places, there's no interminable wait to get a mower repaired.

Would Highly Recommend using and visiting Texas Outdoor Equipment! Really great and knowledgeable…read morepeople!! They totally helped me out with my weed eater and I will definitely use them and again!

From the owner: We are an authorized dealer for the following brands: Husqvarna Power Equipment, Bad Boy Mowers,…read moreGravely Mowers, Stihl Power Tools, Generac Generators, DR Power Equipment, Kawasaki, Honda, Kohler, Briggs and Stratton. **Come see and talk to Abby for all your new and Used Equipment Sales--Financing Available. ** **Les is a certified small engine mechanic. He specializes in Lawn Mower and Equipment repair and maintenance of all brands. We also offer Equipment Delivery and Pick-up-- Blade Sharpening-- Aftermarket Parts-- OEM Parts