Mercellis is fantastic! Prompt does what needs to be done and goes the extra mile to get it right.read more

I contacted Mr. Odom to complete some plumbing work in my newly purchased home which came to a…read moretotal of $1,440. He was tasked with removing the old water heater and installing a new water heater. As well as replacing a tub drain cover, replacing two bathroom faucets, and installing new shower trims in my main and guest bathrooms. I brought all of the materials that needed to be replaced/installed. On the day of service he had a helper who was there to assist him. Mr. Odom told me that he and his helper were having issues trying to install the new shower trim in the guest bathroom. As a result they were just going to put the original spout back on (the tub spout was working properly before they took it off). After they did this the tub spout was not flushed with the shower wall and it did not work properly. When I turned on the tub spout there was water coming out from behind the spout. And when I turned on the shower, water would still come out the spout. I told Mr. Odom about it and he said he would check it out. Unfortunately, as a result of this company's work my guest bathroom tub was damaged (see images). There was damage to the shower wall in which they chipped and put a hole in it when trying to install the new tub spout. Then, proceeded to do a very unpleasant looking caulking job. My shower wall was also burnt during the process of Mr. Odom swelling a pipe. When I asked Mr. Odom to refund me the cost ($150) of installing the shower trims, he only refunded me $125 and stated, "Refund even though I do not owe you." After installing the new water heater Mr. Odom told me that they could not remove the old water heater from the attic because of a personal issue and would have to come back later with a different helper to remove it (he came back 6 days later to remove it). He did not inform about his personal issue when I initially reached out to him for an estimate. After this whole ordeal, I had to get another plumbing company to come out and assess everything that him and his helper did. As well as see what could be done in order to fix the damage to my guest bathroom tub. While the plumber was assessing the work, he noticed that an expansion tank was not installed on the new water heater (by the way, I asked Mr. Odom whether I need one and he said no). It cost me $348 for the new plumber to install the expansion tank. In order to fix the damage to the tub I had to get a resurfacing company. Who also fixed the drain gasket because it was installed wrong by Mr. Odom (or his helper). It cost me $1,400 to get my tub fixed and resurfaced. Now, I have to get the new plumber to come back and install a new tub spout, which will cost me more money. A $1,440 job with Perfecto Plumbing has now cost me an additional $1748 (and counting). Update: Mr. Odom should rethink and delete his claim about me not being honest. I have all of the text messages and do not mind posing them (if he would like) to prove that I wanted a refund of $150 (the cost for installing the shower trims) due to my dissatisfaction with the work. He is correct in stating this job took place in 2024. It took place on April 12 and he returned on April 18, 2024 to "fix" the spout issue (offered to paint over the burns) and remove the old water heater. It took me over a year to get the money and time to have the damages fixed. I also wanted to give accurate figures on how much it cost to fix the damage that was caused by this company. It took me some days to gather my thoughts and assess the damage that was done to my tub. On April 22, 2024, when I informed him about the damages and wanting a refund he did not offer to come back and fix the damage. And even if he would have offered I did not want him to return to my home a THIRD time considering that he already tried to fix his mistake once and end up burning and chipping my tub. Also, he originally said that he would only refund me $100. You read that correctly...he tried to off me a refund of $100. He is correct in stating that I did not answer the phone when he tried to call me on April 22, 2024 because I wanted to only communicate with him via text in order to have a record of what he stated because I did not trust him to tell the truth (case in point his reply to this review).

I have been with the plumbing maintenance side of Cottrell for over a decade. I recently switched…read morefrom one of the big names in the Midlands for HVAC to Cottrell, and Colten was professional prompt, punctual, and respectful of my time. Lauren was great in the office and the they offer a military/veteran discount for fairly priced work. You would be doing yourself a disservice if you didn't at least get a HVAC or plumbing quote from them when repairs, replacement, or maintenance is needed.

Had a small sewer drain block. They came out and fixed but did not replace my backflow valve…read moreclaiming they don't do that anymore. Found out it is code to have one so I had to get another plumber to install a new one. They never answered my inquiry into this. Would not use them again or recommend them. In fact I just replaced my HVAC unit and if they had done right with the plumbing issue I would have got it from them.

Midlands Plumbing replaced my 24 year old water heater in half a day. Matt showed up at 10 AM on…read moreMonday (after I called him Sunday afternoon) with the replacement water heater. It only took about 3 hours to remove the old water heater and install the new one. He did an excellent job and hauled the old heater away for me. His workmanship was excellent!!! The cost of the replacement and labor was very fair and honest. I will not have any problem to call him for any future plumbing issues that may come up. It was a joy to have him do the replacement.

Matt gave us an assessment on our shower leak. He is professional and very knowledgeable and gave…read moreus a solution for the problem without suggesting a huge shower remodel before we really need it. We appreciate his honesty and customer service and will not hesitate to call him first for any plumbing needs. It's nice to find a family owned local company that we can trust.

Aqua Ace helped me wrap my outside faucets back in December, 2022, ahead of the unusually cold snap…read morethat we had then. Has also kept my grass cut, shrubbery trimmed, limbs removed, hauled away and cleaned up afterward. I found this service to be professional, dependable, thorough, honest, with fair pricing. I will call on this service again. E. J. Goff, Irmo, SC

The only one to call for professional safe soft wash of my home and business. Dependable. I'm very…read morepleased with their high pressure driveway and concrete cleaning and their gutter cleanout as well!

I washed a house here in KY for a client that was placing the home on the market to sell. He was…read morethrilled with the work. After moving to SC, he called wanting to know if I knew any washing contractors that used similar cleaning methods as I do. I sent him to Dustin and Lana with Palmetto Pressure Clean. He got the same awesome service as he got here. A customer for life he will be. I will not hesitate to send more client to Dustin and Lana.

Zone 1 installed sod and a sprinkler system for us. I could not be more pleased! They were friendly…read moreand professional and turned our pool area into the oasis we had dreamed of. I highly recommend them!

i called around 10 in the morning, on Saturday and the service tech arrived before 12…read more he replaced the broken parts, explained everything he was doing and did it while I watched. when he finished, he walked around and adjusted the sprinklers. After all, fence boards don't need watering. The customer service agent was very pleasant. Best money I have spent.

Washer over flowed. Very polite and came next mornin. I would definitely recommend them to everyone.read more

Requested yesterday afternoon for a broken sewer line. Receptionist on the phone was awesome,…read morecalmed me and got a quick appt. Jared and assistant came to make repairs today. Professional and did an awesome job. Very reasonable on pricing--Highly recommend!!!

Bob Boyd is very experienced and professional plumber. Good price and excellent work. He usually…read moreanswers my call right away and if I leave a message, he calls back within 5 minutes. Have used Bob several times, leaking tub faucet, clogged sewer, to putting in a PRV. Very handy and my go to plumber.

Bob Boyd returned my call promptly. He arrived as scheduled. He spent 3 hours moving my water…read morefilter from under my house into the cabinet directly above it. He used one piece of pipe and some scrap boards. He charged me $730. He committed to a refund when I asked him about the charge but I'm thinking that won't happen since it was in June. He is really into "sales". He is currently looking for an experienced plumber with "sales experience" according to his facebook page. Buyer beware....he was supposed to be a friend so I trusted him. I'm not saying he was dishonest, you be the judge. 3 hours of labor=$730