Katzman (Chelsea Jewish) seems good on the outside, especially compared to some other facilities,…read morebut the care itself leaves a lot to be desired. My mother was placed here for rehabilitation but the staff gave up on her pretty quickly, seemingly intent to let her lay in bed in a soiled diaper all day instead of encouraging physical therapy so she could go home. The head of physical therapy was adamant in giving up on her, doctors orders went unheeded by staff, and staff made excuse after excuse to deny providing a shower. No one should have to sit in soiled diapers to the point they develop rashes and blisters. No one should be allowed to develop urinary tract infections because they are left dirty. No should should be given up on. If you're looking for rehabilitation, stay away from Katzman Family Living.

From the owner: We offer the highest quality of care to all our residents and families through the dedicated…read moreefforts of our specially trained staff members. Our mission is to provide exceptional skilled nursing care in a "real home" setting with kitchens on every floor, spacious gathering spaces and an abundance of glass and natural light.

If there were an option to give no stars that's the rating I'd give. The way my grandmother was…read moretreated and cared for was disgraceful and disgusting. Nurses acted like they had somewhere else to be. Letting my grandmother sit in disgusting situations and dealing with a racially crude roommate. If you love your family member this shouldn't even be an option for them. The outside of the outside definitely foreshadows the way many nurses treat patients. WOULD NOT recommend to ANYONE. Seemed like they gave more attention to the addicts trying to go in an out of the facility not elder who legitimately CANNOT fend for themselves for the time being.

Understaffed and seem bothered when asked for help. I know of two patients, one being my mother,…read morethat waited 1-4 hours to be changed.

Their dietician, Donna, is very rude and pretentious. Not to mention she doesn't know anything…read moreabout nutrition. I do not recommend this place.

They are very caring and of my partner the is it is a clean place the or staff are great…read more including Connor Mike Bluestein

If I could give this place 0 stars I would. Upon arrival there was no security or anyone at the…read morefront desk. (This was my first time here visiting a loved one) I roamed around the building lost and was ignored by every staff that walked by me. When I finally asked for help they were rude and seemed bothered that I'd ask for help. It takes staff hours to respond to a patient when the bell is rung which is UNACCEPTABLE! The building is old, dirty and it clearly isn't safe. What a terrible first impression. Do not send your loved ones here! Stay far away from this place.

My mom needs rehab services again & I explicitly asked MGH NOT TO SEND her there again. The staff…read moremust be invisible because I saw no one when I came to visit. I don't know how she received any services since there was never any staff around when I came (at varying times). No one answers the phone so you continue to get routed back to the operator. Multiple messages left with no return calls. My mom's room didn't appear to have been cleaned at all and the food they served looked worse than prison food. I don't see how an elderly person was expected to chew or digest that food. My last point is to hide any & all valuables because things will go missing.

I'm 71 years old fell and broke my hip. Had to go to lighthouse rehab. It was absolutely horrible…read more The majority of the staff do not speak or understand English. They are rude and extremely dismissive. When the food came they simply put it on the table that was so far away I couldn't reach it. My room definitely didn't look like any of those pictures. To be honest I believe the better your insurance the better care you get there. I must of been on the slum side. I watched them disrespect my roommate who was 94 years old. Never helped feed her. I was there for a week not once did my sheets get changed. If you can help it I strongly recommend you go somewhere else

North End Rehab BEWARE of this facility.Presently I'm in a post acute rehab from a RSV infection…read morewhich led to pneumonia,a serious case in the lungs,plus a UTI infection all at once.One IV in each arm while I was in the ICU at the Beth Israel hospital. In my ten days at the Beth Israel I went from the ICU to Quarantine for the next infection. The team of doctors at the hospital told me repeatedly that I caught these infections from my staying at North End Rehab.My brother was taking care of me at home caught this and ended up in Brigham hospital for five days but he didn't get the pneumonia.Thank you North End Rehab for taking out a family like they care.Get this now I've been home since 4/15 and in the hospital in another rehab to recover from North End Rehab and all this time they're collecting my monthly disability benefits insurance into their TD CHECKING ACCOUNT 9555 Last four and I couldn't believe it.While I was paying them rent for my stay, they had their doctor lie behind myself and my families backs say that I couldn't manage my own money. So they continued to bill me and collect my disability benefits at the same time. It's fair to say what they were doing was wrong and unethical and unethical I was told this by Social Security.They have no shame and offer no help and believe me I was nothing but a cash cow for them to nine months. I had to make my own appointment and arrangements otherwise it wouldn't happen.Physical therapy was non existent and the only relationship was with my dog Bart.On my first night home after discharge, I spent it in a urine soaked wheelchair watching tv. It was so memorable with my trusty dog laying beside me.Should I go on?Edward Reynolds

This place has dramatically decreased in care and quality since 2018 under new ownership. The staff…read moreare uncaring and unprofessional in dealing with patients that would qualify as elder abuse. The care is inadequate and downright lacking. There are so many red flags that it would be better to shut it down and open up a real rehab facility in its place.

I was inpatient and outpatient. I couldn't have asked for…read morebetter on either! Inpatient has a commitment requirement that the patient will participate in physical rehabilitation for three hours every day. I found this immensely beneficial, since some places just leave you doing little or nothing every day. The rooms look like The Four Seasons Hotel! I was in a room of my own...all hardwood, large windows with water views, a nurse with no more than seven patients. Lots of rehabilitation work, but everyone is very attentive. My nurse was phenomenal. There are no meal menus. An attendant comes to your room with a wheeling computer cart, and reads you menu suggestions, but you are always free to voice your own choices and wishes. Food was delicious. There's so much detail to every single thing here! If you HAVE to be somewhere, it's a terrible catastrophe, but being at Spaulding, Charlestown is the best!

Absolutely terrible customer service. My 91 year old mother was there for a broken hip. We had been…read moregoing for a month when we were told we hadn't made any more appointments? No one had alerted us and I that even though we had been there every week. There were very rude about it. Then after coming back they insisted we cancelled the appointments! Which of course we did not. And no one at any point apologized. I'm so upset. Do not go there.