I came to visit a friend today. Here's iwhat I know about this place and my experience. My friend…read morewas in the hospital at Erlanger for a few weeks starting around April 15th. They transferred him here recently. This is located off of Exit 5 but I learned you can get to it easier using exit number 7. There's a parking lot where you can park at or you can park alongside the road. There's several buildings on the campus. You can enter thru the main entrances and simply check in verbally at the desk by stating who you are there to see. She will guide you where you need to go by just telling her what room number patient is in. By the way, The code to the bathroom is 1,2 and then hit enter. They have a therapy room where someone gets exercise or rehab to a certain degree. The people that work here were nice and helped me find the room, and even talked to me for a little while. I could tell they like their jobs. Nice facilities here though -to say the least.

PLEASE READ! DO NOT TRUST THIS PLACE WITH YOUR LOVED ONE!!…read more I'm disappointed that I have to give even one star in order to write a review. What you read below reflects my personal observations and experiences. This is what I witnessed: * I observed overnight staff placing 2-3 diapers on some patients, which appeared to reduce how often they needed to be changed. * I observed a nurse speaking with a patient who had been given Haldol and morphine regarding a DNR form. Based on what I witnessed, I was concerned about the patient's ability to make an informed decision at that time. * My loved one developed a bedsore that was approximately 4 inches across and 1/8 inch deep on his back. The wound was severe enough that I could see exposed tissue. * In my opinion, many (though not all) staff members appeared indifferent to patients' needs. * I'm not sure whether the facility has been remodeled since then, but when my loved one was there years ago, there was a persistent odor of urine throughout the building. * In my opinion, the food quality was extremely poor. Of course, there's more, but if you have other options, I would strongly encourage you to consider them. If you must place a loved one here, be a strong advocate for them. Know your loved one's rights. Do not sign anything unless you fully understand it and are comfortable doing so. Be extremely observant. Take pictures. Document everything. Communicate with your loved one and assure them that they are loved and can tell you anything. Ensure that they are not being intimidated, mistreated, or abused. A heartbroken family member.

It is now 2/5/24 My Mom LEFT Rockbridge Oaks about 2 months ago. We expected another decline…read morebecause of the move but she has improved to the point that she no longer has to use her walker all the time. She is sleeping on a normal schedule. We have cut out some of her pain meds because she is so much more active now she does not need them. There is no doubt she was declining at Rockbridge Oaks because of the SEVERE NEGLECT. Don't listen to the words of management. Pay attention to their actions! If they say they will change but their actions do not reflect their words...RUN AWAY!!

Stay away until they get their staff sorted out…read more We just moved our mother out of here after her only receiving three showers for the entire month of November and rarely having her teeth brushed, among many other things. We tried for months to get things addressed but their promises were consistently broken, and this was the final straw. The assisted side is ok, but the memory care side is critically understaffed and undertrained. The office has a very high turnover rate as well. They are trying, but unfortunately failing, and all the good staff seems to be burning out. I do hope they get it together soon though, for the sake of the remaining residents and few remaining great staff members. They deserve better.

When i entered the facility I was very clean an inviting. The staff was very accommodating. I…read morenoticed while touring a man helping someone with their phone. I later learned it was the maintenance personnel. The room we looked at was very clean. I would recommend this place to anyone.

My mother has been living at StoryPoint for a little over 2 years. While the first year had its ups…read moreand downs primarily due to staffing issues this past year has significantly improved. A noticeable change began when Mary came aboard in charge of resident care. consistency in quantity and most importantly quality of staff began immediately. They have always been very reactive to any concerns. I highly recommend StoryPoint and it's current leadership. Don L

My mom has dementia and needed an assisted living . After visiting and searching many places we…read morefound Summit View. We decided for Summit View and we made the right choice. This place is so unique and it is because of the staff: they are really committed to help the residents, they are kind and helpful and the care in this facility is simply excellent. Kendra is an angel, always so nice and helpful and April is particularly my mom's favorite (though like everyone is great here). My mom is comfortable and in good hands, and I am happy and grateful. Summit View is God's sent.

I had to move my mother to Chattanooga and while I invited her to live with me, she wanted her own…read moreplace. However, due to mild dementia and multiple falls, she couldn't live alone. As an RN with over 20 years experience, I did through research on Chattanooga area assisted living. I then took her around to visit these places so we could make make a choice. Although Summitview was an old building, the staff was GREAT! They were the most accommodating on things such as special diets, were the most affordable, and didn't have add-on or hidden charges Most important of all, my mother felt more comfortable there. After 2 years, she died at Summittview in her sleep. They had never raised their prices but more importantly, they provided excellent care. I will always be grateful to them and would highly recommend them.

MB is a very nice facility - open and airy, lots of room to move around, most rooms have a nice…read moreview. Wish there were more activities for the residents. The dining room/meals are hit or miss, but mostly enjoyable. My main concern: Staff. There are one or two superstars but for the most part, the staff are not well trained, not well supervised, and not willing to work hard. Perhaps my definition of "assisted" living is different than theirs. Things were very good for our loved one at MB....until they weren't. Classic case of one extreme to the other, AKA, the honeymoon is over. It's been a learning experience for sure, and one that I will continue to explore as I educate others about the lack of overall quality care for our senior citizens.

Doing a great job caring for my mother-in-law. Very pleasant atmosphere and caring caregivers.read more

From the owner: Contact us for more information.Morning Pointe creates a personalized service plan for every…read moreresident. Each individuals needs and preferences are taken into consideration. Individual care plans are reviewed regularly allowing staff to meet the ever changing needs of the residents today and in the future. Recognition and promotion of maximum independence, choice, dignity, privacy and autonomy are the standards at Morning Pointe.

my mother is currently in skilled nursing, and in my opinion it is abysmal. They use contract…read morenurses that are not well trained, and provide minimal nursing care. Dietary needs are not met and the food is not inviting. A paucity of care and attention. in my opinion, do not send a family member to Alexian.

This (expensive) life-care facility is terrible. My parent has been there for about ten years, the…read morelast several of which have been in assisted living and occasionally skilled nursing. This facility is unable to accommodate even a common dietary restriction (gluten-free) with any consistency. My parent frequently gets sick from eating items that staff has said are fine and safe to eat. Their staff is so poorly paid that the turnover rate is astounding. They are constantly short of staff and Ascension (old name is Alexian) just deflects by saying it's hard to get people, when in reality they just don't want to pay enough to retain good employees. There are a few nurses in Assisted Living who are truly exceptional, but they are so overworked and underpaid, I honestly don't know why they stay. Alexian's staffing inadequacies are so bad that they sometimes have to bring in temps to do things like give showers, which should only ever be given by staff that the residents know and feel comfortable with, not total strangers! Food service is another place Ascension/Alexian cuts corners. Small illustration: At the price point that is charged, and the amount of money required to buy into lifetime care, I would expect at least one or two homemade salad dressings a day. But nope, all salad dressings come in a packet of low quality pre-prepared junk you would buy at Grocery Outlet. And salad dressings are SO EASY to make! Also, the main dining room serves a LOT of buffets to cut down on staffing requirements. These people are old, and navigating a buffet is difficult with a cane or walker. Many residents are too proud to keep asking for assistance so they either struggle, or just skip a meal. On the many times I have dined there, it has always been a most underwhelming experience with quality of food served. I swear, the food at Shoney's is better than Alexian. It is very clear that the new owners, Ascension Living, are in this to make money. The elevators are dirty and some are scratched up, many places are overdue for a new coat of paint, some areas are overdue for new carpeting, and much of this facility just looks "tired" and in need of attention. Look around the grounds and you will see piles of cigarette butts where employees gather to smoke. Employees park in the closest parking spaces so relatives and visitors have to hunt for a place to park. When my parent was in skilled nursing, the nursing staff were HORRIBLE. Sometimes I would finally have to go up to the desk to find out why no one was responding to a request for help using the restroom, and there would be the nurse, playing on her phone, irritated that I had interrupted her. The overall management is consistently non-existent. When calling the business office, no one ever bothers to answer, and calls go direct to voicemail. Same when calling the administrative office, straight to voicemail. How can you conduct business and impress prospective residents with your customer service when no one ever even answers a phone??? In the last several years, this place has gone so far downhill, I wouldn't place my worst enemy here. Compared with someplace well-run and well-managed like the Spires in Rome, Ga, (another continuing care community), Alexian is like the lowest bargain basement of a place that charges Four Seasons Hotel prices. If I could get my parent out of here, I would, but they're too old now to make that kind of big change. Stay away from this sorry excuse of a retirement facility. It seems to only be all about the money to them, not quality care for the residents.

This facility is NOT closed. It was sold and is now called Storypoint of Hixson. My Mom has lived…read morethere for over 2 years. Very caring staff.

From the owner: Dominion Senior Living of Hixson offers assisted living services and memory care to seniors living…read morein Hixson, Tennessee. Hixson is a quaint suburb of Chattanooga in Hamilton County, a convenient location for senior living; Chattanooga, TN families can easily visit and residents are able to use some of the best health services in the state. Our community is surrounded by dense foliage and trees, making for a secluded and picturesque atmosphere.

Horrific, neglect and my opinion is absolute disregard to our town's seniors welfare and safety can…read moreonly describe this facilities management and corporate owners (Discovery Senior Living). Thankfully the state has finally listened to so many and have penalized them and placing no new resident sanctions on them for the time being. I had two family members there and during that time saw 6 executive directors and 7 wellness directors. Under each one of them, we saw constant neglect from food services, housekeeping, bugs, incorrect med administring or not at all, unsupervised meds, and not following doctors orders or plan of care. In the last state report, it was found that close to ten residents needed a higher level of care that they were receiving from the Terrace and had to be removed. So revenue has always been the priority over care and wellbeing of their senior residents. Their number one push this year was the renovation, to bring in more residents and to compete in higher sales profit. $$$ SALES $$$$ We had requested several times for carpet to be replaced due to being dangerous for potential falls and was ignored. (see photo) After more than 10 plus meeting over a 3-month span regarding incorrect meds, deplorable housekeeping, unacceptable dietary issues and finally, our family member being hospitalized and going to inpatient rehabilitation due to lack of care from the terrace her health and welfare where too much of a risk to trust with this facility. She hated leaving the residents she became friends with and we worry for them. Below is the list of individuals that I and many other families have addressed and were constantly ignored and knew of problems. Richard Totorico (corporate director) Nanette Meeler (corporate director) Steve Vogel (current executive director) Cathy Mcmillon (former executive director) Rachel Johnson (interim ED current office manager) Robin Knight (wellness director) Derrick Pitts (former wellness director) Staci Pomeroy (sales and marketing) The terrace state reports three years of fines https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/402 https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/404 https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/170

Stay away from The Terrace. Your loved one deserves better. We moved to Story Point on Mountain…read moreCreek Road and mom is thriving and happy and healthy.