I was planning on staying there for about 3 weeks ,to recover from surgery . After 2 days I would…read morehave crawled out ! Yes , I will say the place was clean , but staff for the most part , was lazy and uncommunicative. I did not receive the meds I was supposed to have . In one case the dose was wrong . I wouldn't feed the food to a dog . ( tiny portions and nasty) . I was able to get a ride out of there and left after 2 days. I would not recommend this place to anyone . Repeated phone calls to try to straighten out problems got no response . It was only after I said I was leaving , that people came to make excuses for the lack of service and bad attitudes . March , 2023

I would not recommend this place the care is very poor, my sister went down hill fast in 3 months!…read more moved her out !

Our family had a very concerning experience at this facility…read more My grandmother was admitted following a hospital discharge after a fall in which she hit her head and injured her shoulder. Despite this, neither issue was evaluated or addressed for more than a week, and only after our family repeatedly raised concerns with staff. She required a two-person assist for toileting, yet staff frequently refused to help her, leaving her in soiled briefs. When assistance was provided, the treatment was often lacking in compassion and professionalism. The facility was fully aware that our family holds power of attorney and health care surrogate authority and that we planned to relocate her closer to home. Despite this, care-plan meetings were held without our involvement. Additionally, attempts were made to pressure her into signing documents and transitioning into their assisted living program, which we found deeply inappropriate. Also, we needed a copy of her ID to take to the post office to close her PO box, and the Social services director Joyce treated us like we were criminals. Finally, while she was placed in a skilled nursing unit and billed as such, the level of skilled care expected did not appear to be consistently provided. Based on our experience, I would strongly encourage families to be vigilant, ask detailed questions, and closely monitor the care of their loved ones if considering this facility, and please find somewhere else to take them.

Sadly my Mom is there for now. The sales team is great but once you are in nothing ever gets…read morefixed. All residents complain about the food. But 5 months ago my Mom's AC failed and is still not fixed. I have complained as high up their management ladder I can find. And have heard 2 weeks to repair for 4 months. Their solution is a floor unit in my Mom's small family room which sits in the middle of the floor. Worse, there's no room for a unit in her bedroom. Anyway, please proceed with caution if you're looking at Hawthorne and talk to some residents but not the ones hand picked for insight.

Donna and Norma were so welcoming! I came for their Pound It Out drumming session that they…read moreusually hold on a quarterly basis. We started out with learning about Donna's ancestry and then she asked about ours. She explained each type of drum that is in her keep and told us to choose the drum that called to you. I was drawn to a drum that looked like a speaker box that you sit on. We learned beginner steps and how to stay with the heart beat of the drum. It was a therapeutic journey that I am so glad I took. This is a laid back be yourself atmosphere. Judgement free zone. You Pound It Out in a living room type of area. They also offer massages, reiki and sound healing baths and have a big outside area for activities.

This business was recommended by a coworker but for Reiki services. I finally made it here for a 90…read moreminute massage. I had chosen this place because I needed a massage really bad and a new massage therapist I was going to see was all booked for that month. I figured I would try here first and if it was exactly what I wanted, then I would return. I arrived early and decided to sit in my car for a little prior to entering. After sitting there for about 5 minutes, my massage therapist approached my car and asked if I was Lauren and there for a massage appointment, to which I said yes. She invited me to come in early and we could get started. I did not know what to expect but it was a small space once you walked inside. I was offered to use the restroom prior to starting, to which I did. It was a cute and homey bathroom. Good vibes! Then I was led to the first room, where my massage therapist inquired about areas to work in, which are always my neck and shoulders mostly. She gave me time to undress and returned shortly after. It was cool too because she offered me any music I wanted to listen to, which I informed her that I listen to everything. So she played a nice mix that was appropriate. Some reggae, jazz, etc. The massage was good overall but since I was super tense and tight, she had issues getting my head and shoulders to relax. It was like a reflex that I could not help. I definitely recommend this place and I would like to try other services as well in the future.

I can't say enough about the wonderful continued care my 101 year old mother has received these…read morelast 2 years. The food , cleanliness of the facility and care have been exceptional. If any problem arises, they give it immediate attention and resolution. The activities department keeps entertainment possible on every level. I can say Scott Leans, the director knows exactly how to make every person feel special. He is on a first name basis with everyone and his ability to make everyone laugh and smile is amazing. If you want great continued care for your loved one, this is the place to give them a good home. Irma Calfo, my mom says so.

This place may look polished on the surface but what I witnessed was anything but caring. My mother…read morewas admitted and within one day she was hysterical, crying, confused, and left without basic care. She returned to the ER in the middle of the night. And for six hours the next day, I never saw her assigned nurse. When I finally identified her, she was sitting behind a computer, smug and dismissive. She never delivered the medication my mother needed to help. Staff acted like they were above accountability, cold, oblivious, and completely unconcerned with any cries for help. I repeatedly voiced concerns about my mother's physical and mental state and they were ignored. Her decline was visible and urgent, yet staff acted as if nothing was wrong. I even had my friend come down to help me advocate for her because the situation was so alarming and I wasn't being heard. While my mother was in visible distress, I was approached by a woman who asked a series of questions, including how my mother voted. When I said I didn't know she continued to press me about it. They even made an alarming attempt to politicize and profile her. This was deeply disturbing and completely irrelevant to her care. When I returned to retrieve her belongings, no one knew where they were. It was a total circus. The man helping me look said they already had someone in her bed and her belongings were gone. It took over an hour to find her belongings. I truly believe that if I hadn't intervened my mother's life would have been at risk. She likely would have never made it out of the Palm Garden of Hell. Zero Stars!!!!!

I agree with the other reviewers 100%. My Dad was admitted for a broken hip. They seemed short…read morestaff especially on weekends and did not answer the phones most days. They discharged my Dad with a urinary catheter still in place and he ended up back in the hospital a day later with Sepsis and bleeding at the catheter. Find another place for your Loved ones and learn from my mistakes.

Went here for rehab after a hip fracture. Food was touch and go. Care was okay, but below my…read morestandards. I felt like a tenant that hadn't paid rent for 90 days.

I thought everybody was great there and I got great therapy and by the time I left, I was doing…read morefantastic and I want to thank everybody there. I'll give you all a big A+.

Hello, my name is Troy Tomczak. I recently had the extreme displeasure of visiting , avante at…read moreocala. I was brought in by hospital transportation for rehab ! The entire facility smelled of urine, feces, feer and death! Upon reaching the room tgey attempted to assign to me , there was a large mess on the floor , in the entrance to my room ! One of the staff said. I told them to clean that up earlier, now what does that look like ! Being on a gurney , I couldn't see so I said , tell me what does it look like ? No one answered. My friend later told me there was what appeared to be blood and urine on the floor. The room was about 80 degrees and looked like it was furnished in 1975. Also in my room was what looked like someone in a bed with several blankets that may or may not have been alive. I saw no movement or anything spoken from this victim of avante. Needless to say , my visit was extremely short . On the way out the staff actually tried to bribe me with a hamburger to stay ! I would not bring my goldfish to this facility. I was very disturbed with this facility.

worst place ever for care you must be dropped off on a desert island. You have to ask for…read moreeverything nobody does anything on their own to help you how is that care you have to ask for water you wait you have to ask for C PAP water you have to ask to get washed do you have to ask to get your bed changed? Shouldn't that be part of their job? How are you supposed to sleep in a room with a neighbor that has oxygen machine on 24 seven talks in his sleep and awake burps out loud like he's in a bar wants the window open to make it like a sauna so you'll be sweating. How is that? Any care?

This was my sixth surgery first at this center. From the…read moretime I walked into the center I was greeted by a friendly receptionist and from the time I was called back until the time I left it was a non issue experience I was very happy with the the process and my doctor Dr Goldstein explained everything and didn't keep me waiting.

I have had numerous surgeries and this was the best one! Other than getting rescheduled, it was…read moreabsolutely great! From the receptionist to the anesthesiologist, giving me a nerve block, and the staff being absolutely sweet and concerned.