Walking through the front door makes you feel like you are home. The staff truly care about the…read moreresidents and it shows. The residents seem to love it here.

My grandmother recently passed away and I wanted to write about where she spent her last couple of…read moreyears. When my parents and my grandmother moved to the Ocala area about ten years ago my grandmother was already starting to show some signs of short term memory loss and dementia, but she insisted on living in her own home and not with my parents. The retirement community they moved into was great and it's the kind of community where everyone seems to look after each other. When my grandmother got to the point where it just wasn't possible for her to take care of herself any more they sold her house and my Mom found her a place called the Bridge at Ocala. It was a difficult decision, and a very expensive one, but the employees at The Bridge cared for my grandmother until her last breath. When I say they cared for her, I don't mean they just took care of her, I mean they cared, they really did. When she was still able to get around they brought her into the community rooms and sometimes even forced her to have some fun (she'd fight it, but then tell my Mom afterwards that she was really glad she went). When over the past year or so she had gotten so weak and ill they would get her up into her wheelchair and bring her outside to sit with her or at least so my parents could sit with her. The place wasn't perfect, and there were times when there were miscommunications and even issues with things like her meals and the cleanliness of the place, but they were few and far between. The last time I visited my grandmother it took her quite some time to figure out who I was, but it was a nice visit for me...even if she didn't remember it the next day. My grandmother passed away yesterday in the early morning, in her sleep, and I'm happy she was at The Bridge with people around her who cared for her and about her. I can't thank you all enough for everything you did with my grandmother over the past couple years and for my mother who just simply couldn't be there all the time...I don't know what she would have done without you.

Abysmal facility and terrible employees. Lotti Smith had doctor's orders to distribute seizure…read moremedication to my grandma. My grandma indicated to multiple facility team members that she never received the medicine; to which they told her she was wrong and they know she took it this morning. She got denied today from each person she informed. I call and ask for the report of medicine distribution, at which point I was informed by Amber Grace that the delivery did NOT take place at 9am as I was first told. She will die without this medicine and nobody will give it to her without consent from a manager. None of the managers will answer...so the charge nurse Tamara refuses to give her the medicine that my grandma took by herself every day for over 60 years. I admitted her to this facility yesterday. I figured she could stay at The Bridge for around a month... Two days ago I took her out of HealthSouth acute rehab for a hip fracture. I will be taking her from The Bridge tomorrow if she is still alive and filing a lawsuit for incompetence and misconduct where they are medically liable.

If I could give a lower rating I would. (-10). why? well my brother left the VA hospital able to…read moretransfer for bathroom and sitting at a table to eat. He was set up to get PT and OT when he was at this home. Ms Hen Munoz stopped all that because it was easier to keep my brother in a bed and control him. He was not allowed visitors unless they called ahead. He was left in the bed for 24 hrs to watch tv and be fed when she had time. His fluid intake, when I came after 5 weeks of being there, because I could see the deterioration in my brother and several friends had been turned away. He was allowed only 12-16 ounces of water per day. My brother may be weak but he knew what was happening to him. She didn't take him to the library or anywhere when she told me directly that she would. So unless your Vet or loved one is nearly dead already don't send them here.

Just moved in a loved one yesterday. The experience , thus far, has been excellent and smooth!read more

Our family had a very concerning experience at this facility…read more My grandmother was admitted following a hospital discharge after a fall in which she hit her head and injured her shoulder. Despite this, neither issue was evaluated or addressed for more than a week, and only after our family repeatedly raised concerns with staff. She required a two-person assist for toileting, yet staff frequently refused to help her, leaving her in soiled briefs. When assistance was provided, the treatment was often lacking in compassion and professionalism. The facility was fully aware that our family holds power of attorney and health care surrogate authority and that we planned to relocate her closer to home. Despite this, care-plan meetings were held without our involvement. Additionally, attempts were made to pressure her into signing documents and transitioning into their assisted living program, which we found deeply inappropriate. Also, we needed a copy of her ID to take to the post office to close her PO box, and the Social services director Joyce treated us like we were criminals. Finally, while she was placed in a skilled nursing unit and billed as such, the level of skilled care expected did not appear to be consistently provided. Based on our experience, I would strongly encourage families to be vigilant, ask detailed questions, and closely monitor the care of their loved ones if considering this facility, and please find somewhere else to take them.

Sadly my Mom is there for now. The sales team is great but once you are in nothing ever gets…read morefixed. All residents complain about the food. But 5 months ago my Mom's AC failed and is still not fixed. I have complained as high up their management ladder I can find. And have heard 2 weeks to repair for 4 months. Their solution is a floor unit in my Mom's small family room which sits in the middle of the floor. Worse, there's no room for a unit in her bedroom. Anyway, please proceed with caution if you're looking at Hawthorne and talk to some residents but not the ones hand picked for insight.

My mom moved to TS 12/23 and as today 4/25, I am heartily recommending the Memory Care -called The…read moreNeighborhood. They have a vibrant program for MC and a slew of mature volunteers who keep the residents engaged. What I like: the food is delicious and it is bright and airy. The rooms have built in storage....so much I didn't have to even bring a dresser if I didn't want to. The bathroom has ample storage too. The deep cleaning occurs weekly and is done so well-even the corners are reached. The Executive Director is approachable and responsive. The staff are helpful and responsive too. I can access staff quickly and directly via phone. Cameras (no audio) are allowed and that has given me peace of mind to see my mom's routines and her interactions with the staff. I am pleased that TS wants so much transparency. The questions I have had are answered quickly and a win/win appears to be the goal. I have had experience with 3 different facilities and this is head and shoulders above the other 2. I highly recommend Trinity Springs. btw, a friend moved his wife in and he is/was very happy with the facility and the staff. When she passed, he invited her caregivers to her service. It is a nice place. The sales lady has been with TS since it opened about 6 years ago. No pressure and quick to answer or get answers to my questions.

Moved my parents to Trinity Springs 4 months ago and I can not say enough good things about the…read morefacility. It is a beautiful building with beautiful people working there to help everyone have the best quality of life. The food is also very good.

Staff if loving, caring, and attentive. I definitely made the right choice when faced with the…read moremonumental decision of where to place my mother with Alzheimer's. It may not look fancy, but you won't regret your decision!

From the owner: Specializing in: - Retirement & Life Care Communities &…read moreHomes-Information Bureaus - Eldercare-Home Health Services - Assisted Living & Elder Care Services - Elderly Homes - Hospices - Nursing & Convalescent Homes - Assisted Living Facilities - Retirement Communities

Visiting Angels Ocala (VAO) has been providing continuing outstanding and compassionate service for…read moreour 94-year old dad since the first week of March 2020. The entire operation and everyone involved has been professional and focused on providing the best care possible. Dad experienced some medical problems (completely unrelated to the care provided by Visiting Angels) after a year into the VAO care program which resulted in changes to his living arrangements. VAO was understanding, cooperative, flexible, helpful and supportive in making adjustments to Dad's care program. It has now been nearly 18-months since VAO began providing services. We have never had a problem with billings, services, care-givers, or compliance with the scope of services provided by VAO and the outstanding staff. Dad has been cared for by one person for the overwhelming majority of time - but there has been a limited number of days when other caregivers were required to fill-in (due to illness, doctor visits, family emergencies, etc) for Dad's primary caregiver. The "substitute" caregivers were each well informed of Dad's condition/personality before arriving and each provided good, friendly, quality support that was welcomed by Dad. If you're ever in need of a reliable home health care service to provide care, companionship, light housekeeping services, assisting with meal preparation and clean-up, personal hygiene and grooming support, and a compassionate friend to help care for a loved one, I would certainly strongly recommend VAO. Reach out to Elizabeth or Kandice and find out how VAO can work with you in developing a program that works best for your loved ones needs and interests: the costs for care are very reasonable given the quality and reliability of services.

Haven spoken to Visiting Angels on Tuesday and they were at my mother-in-law's home on Wed. Our…read moreparents live in Florida as we are in Vegas, so it's hard to monitor their well-being from so far away. Even though they have awesome neighbors and friends, it was time to have more direct home care for them. I have the pleasure of speaking with and dealing with Veronica, she jumped into play and organized a game plan to assist with our parents. Veronica is on top of her game, she right away called our Mom's Doctor to find out her medications and Doctor appointments. Veronica set her up with a Caregiver right away and started on Wednesday. If you have elderly parents and don't' live by them---I would 100pct support and recommend Visiting Angels... Thanks, Veronica for your continued help and quick response's...

The staff is so caring, not a lot of turnover. Permanate long time employees make this place…read moreeveryones home. They all have caring souls, and top notch in my book. So is their rental suites, so financial $$ reasonable for the care they give. They do not nickel and dime you (a lot of other places do and many things are a'la carte). My mom is thriving in this community and I would highly recommend them. Melissa and her team are my familes life savers!

There is something special about Rosecastle. The staff and patients feel like a family. There is…read moregenuine affection from the staff who are caring for the patients, and between the patients themselves. Like most senior living residences, this one is under staffed in both administration and care units, but everyone seems ok waiting for things to get done when there are smiles and hugs and good humor. Rosecastle does not have a theater or a tavern or a swimming pool or ballroom. It has a lobby and activity room, and a nice dining area for assisted living patients or memory care if their families are there to take them. The food is not glamorous, but it is nutritious and plentiful, and is better than my Mom cooked when she was cooking for herself. So thanks, Rosecastle, for giving Mom a safe place to live with people around that really care for her, and where I am welcomed when I come and visit.

Our big band has been using the auditorium at Grand Living for rehearsals in preparation for our…read morecharity events and wedding performances. The management here has been so gracious in every way towards us, plus it gives the residents of GL an opportunity to enjoy the music of the Big Band era. Great entertainment for the residents and guests. In the past several months, we have had a few friends become residences at Grand Living and it's certainly the place I will plan to go when it's my time to relax and enjoy the later Golden Years. Everyone at Grand Living is wonderful. The facility is impeccable and very impressive in so many ways. Always neat, clean, well staffed, and a smile on everyone's face! Residents and staff! Great location and facilities. If you should visit there for yourself or your elderly loved ones, you will think you are going to a five star resort. This is the way I personally think a home for retirement should look, feel and offer life in the slower lane. Thank you, Grand Living. Bob, and the band

I highly recommend Grand living. I recently attended the executive director's wedding with other…read morefriends and I was so impressed with the cleanliness and the wonderful smiling staff that we encountered. Many of the residents attended the wedding as well and they were happy and looked amazingly healthy. The food was outstanding and we were invited back for another meal and the food was just as good that time. I'm not ready for this yet and my parents unfortunately are deceased but if you are looking for quality with a staff that have been there multiple years then Grand living should be your number one choice.

I was planning on staying there for about 3 weeks ,to recover from surgery . After 2 days I would…read morehave crawled out ! Yes , I will say the place was clean , but staff for the most part , was lazy and uncommunicative. I did not receive the meds I was supposed to have . In one case the dose was wrong . I wouldn't feed the food to a dog . ( tiny portions and nasty) . I was able to get a ride out of there and left after 2 days. I would not recommend this place to anyone . Repeated phone calls to try to straighten out problems got no response . It was only after I said I was leaving , that people came to make excuses for the lack of service and bad attitudes . March , 2023

I would not recommend this place the care is very poor, my sister went down hill fast in 3 months!…read more moved her out !