I see lots of very negative reviews for this company as recently as one year ago, but so far my experience with this company is impeccable. All of my phone calls have been returned on the same day. The proposal for service was forwarded to me same day via email. The tech (Tim) who came out to do the service was super friendly/helpful, and it just seemed like he really cared and took pride in his work. Following each service, I receive an email telling me the service was done, including photos of the pool before/after and photos of the empty skimmer baskets. He also gave me excellent advice that perhaps the hot tub wasn't a good idea for a short-term rental. Keep in mind that the company would have been able to charge me more for maintaining the hot tub, but nevertheless Tim still gave me the advice. Perhaps the ownership has changed, or perhaps the owner took a good hard look at their reviews and made some changes. Regardless, this company is HIGHLY recommended. read more

Terrible customer service and no regard for their customers. The icing on the cake is when they advised me that the technician was unable to access my yard, when all he had to do was move a box that fell over from the wind. My trailer was in the middle of the driveway and there was plenty of room to go around it. Regardless, I would not recommend this company if you are looking for friendly, reliable service Even when I requested to cancel service, there was no response, besides sending me the invoice and not even asking why I wanted to cancel service. They do not stand behind the name of thsir company. read more

Mike does an amazing job! Our pool water looks and feels great! He always goes above and beyond to keep our pool clean and looking great!!! I would highly recommend him as your pool specialist! read more

We've had this company for pool cleaning services for a few months. The first 1-2 months, we had to call after every weekly pool service, because the pool was always still dirty. Most recently, our pool had such bad scaling on the walls and floors that my 2 year old was getting his arms scraped up and scraps on his feet and toes....so we had the water tested and our chemicals were way off.....Chlorine levels were at zero. I tried calling them multiple times and got no answer, as well as no return call from the voicemails I left. DO NOT use this company. read more

We used A Reliable Pool Service for several years, due to my laziness in finding another, ahem, actually reliable company. We had different people servicing our pool every time, and they consistently dumped the debris in our landscape and said they had cleaned our pool when really they just came for less than 5 minutes and dumped chemicals (in our saltwater pool). There are so many options, and this one ain't it. read more

THIS COMPANY IS THE WORST! DO NOT USE THEM! A tech poured a chemical into my pool which turned my pool green within 24 hours. Tried calling techs to come out and fix but each week there was an excuse and reason why they couldn't get my pool back to a condition where it was swimmable. This went on for 6 weeks with still no solution & the tech telling me he didn't have the equipment needed to vacuum my pool because it was broken & owner of company would not replace it. They would call the owner every week regarding progress but owner never once called me back or tried to work out a solution. Spoke to another company & they said someone should have been out every day until the pool was back to its normal condition because this company would only come out once a week on my regularly scheduled day my pool would be back at square one again. read more

UPDATE: We received a check in the mail to refund for May and June cleaning services. DO NOT USE THIS COMPANY! Let me start with the fact that this company was responsive until our check cleared. Once it was no longer pending, they stopped answering their phones. I attached some pictures of our pool water test that was done today. This company was supposed to clean and treat our pool. They neglected it so badly that there is almost NO chemical or salt in the water and as a result, we have a pool full of mustard algae. Avoid this company. They no show you, but still bill you. Tray should be a car salesman, because he is good at smooth talking you. Tried to blame the algae on the rain. If you look at our salt levels, you can tell it's obviously not a rain issue. I work from home, so I know when they show vs no show. On the rare occasion our pool guy showed, he was in and out in 10 min. They supposedly fixed our chlorinator mid May and charged us almost $800. We have yet been able to verify it works because it has read low salt since day 1. We have called several times telling them we need salt, they never respond. They started service mid-May and were supposed to prorate the bill. Our first bill had May and June, full price. We paid in good faith and now had to spend an extra $133 in chemical costs to fix what they messed up. Looks like no Father's Day cookout by the pool for us this weekend. Thanks for taking our money Un Reliable! Save yourself the hassle and expense and go somewhere else! read more

Gave me a tentative next day appointment or the next day. Made 2 calls to an answering machine and asked to confirm the 2nd day. Never heard from them. Absolutely would never recommend. They need to drop reliable from the name, what a joke. read more

Reliable Pool needs to take a serious look at how they treat their customers. If a customer calls to talk with you and you are unavailable you need to return their call. When a customer asks you to leave a service tag on their door so they know you were there and what you did while you were servicing the pool you should honor that request. Your job is to provide great customer service and maintain the pool so it is safe to swim in, not to see how fast you can run in and run back out again. It's almost like you are sneaking in and out. It almost seems that you don't want to talk to the customer. Stop it! People depend on your service and expect you to live up to your businesses name sake. read more

Horrible. Never cleaned as they should. Waited over three months for a new filter that I never received. My pool always had algae. Really bad experience. And they said I didn't need a floater for chlorine tablets!! read more

They should call themselves UNReliable with the emphasis on UN. Installed a brand new 400 BTU Hayward heater. Ran the 3 min. while he was here and then it never worked again- caused the pool pump to over heat and blow a fuse. We fixed fuse and now pool pump runs great- no gas heater. It was wired incorrectly. They won't return our calls. Don't ever use them. read more

I would just like to say that I've had the great experience I love talking to tray from A-Reliable Pool Service. I would recommend A-Reliable to anyone I know for their courteous and fast Services of cleaning a pool , I was just about to sell my house and needed to have my pool cleaned up I called Troy and A-Reliable pool and within one week my pool went from being totally green like a lake to being crystal clear. So anyone looking to have their pool cleaned in Melbourne Florida area should definitely give A-Reliable Pool Service a call they are 100% thumbs up with me. read more

Trey and his crew have been great. I have a rental property in Satellite Beach, and they attend to everything I need, regardless of whether I'm actually there or not. They have swung by on holidays to check on things, they keep me informed, send me photos of anything there's a question about. They installed a pool heater for us, and checked on it multiple times after it was installed to make sure it was working right, and made necessary adjustments. Overall, super easy to deal with, responsive, professional -- and our pool always looks great. read more

Should be Un-Reliable pool service. Had to discontinue my service after discussing poor quality work more than twice and not receiving calls-messages back when trying to contact them. My son has had to clean the pool several times prior to swimming. read more