Countertops look good but didn't get a sink. A plus doesn't know when I will get the sink. So frustrating. read more

I recently purchased granite for our outdoor kitchen we designed. The selection was wonderful, the installation was clean and perfect. The only thing we encountered was, we were given a date of install and I had the call the morning of because I wasn't sure what time they were arriving. I was told our counters were not ready and they would be a week later. I was very disappointed with that as they should have alerted us. Other than that, everything else went perfect and we love the finished product. We saved a ton of money by cutting out the big box and going directly to them. read more

I bought my quartz countertop from Lowes, and these guys were the installers. It has not gone well! The countertop arrived some weeks later, and the installers did get it all in. BUT: 1. The first issue was that they could not seem to clean it (it was VERY streaky) and left it that way for me to deal with. Whatever was on it was NOT coming off, and it took a few days to find chemicals that worked. I actually thought it was not going to come clean! 2. My countertop was black, against a freshly painted red wall. They installed it with bright white caulk...which made it a pain to cover properly with paint. For $4,000, perhaps they could have afforded a dark/black caulk? 3. The holes they drilled for a soap dispenser was drilled at perhaps a 15 degree off vertical. It worked, but, wow...sloppy work! 4. TWO YEARS LATER, the sink began to leak from the stainless undermount against the quartz. They sent someone out, who said "Oh, these need to be re-caulked every year or two.". REALLY? I've NEVER heard that before, and cannot imagine most homeowners expect to recaulk their sink every year or two!!! read more