If zero stars are possible, I give them a -10!!!! My entire household was put in to storage there…read moreon June 15, 2018. We have paid almost $10 grand in their excessive fees. We would have faired better putting our stuff in a barn with a tarp! The floor has obviously flooded up to at least 4"!!! The infestation of mice was SO bad that I have had Pink Eye for the last month straight! I have 2 pages listing items stolen from my unit because THEIR idiot employees left it unlocked after cutting my lock when I was NEVER 3 months behind! I have lost furniture and personal irreplaceable belongings! To top it off, an employee put his hands on me twice and admitted so on camera! And he and another man refused to give me owner and claim information!!!!!!

From the owner: Vault Storage Co at 848 High Street in Chestertown is your one-stop shop for all your storage…read moreneeds. Whether you are storing items for personal or business use or you simply need to make room at your house, we've got you covered. We offer variety of interior temperature controlled storage units at an affordable rates. Our exceptional service, safe and secure facility, online payment option, and awesome move-in deals make us ideal for any storage situation. Find Chestertown MD storage for your home or business at Vault Storage Co. We also provide customers with Penske moving truck rentals.

The storage facility is clean and well maintained. The staff is super friendly and helpful. It…read morewas a pleasure doing business with this company.

After having a limited edition print damaged enroute to the destination, it was returned broken and…read moredamaged as tagged. I was told to come pick it up and that I would have to file a claim. 2 weeks and hours of phone calls later, I found out they are an "Authorized Dealer" and Fed Ed REQUIRES them to process the claim. I provided the documentation needed and was still not fully compensated for my INSURED package that Fed Ed broke. They were rude, not helpful, and uncooperative! Not only will I not send Fed Ex, I surely won't use East Coast Storage!!!!

They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

Having a drive up storage facility makes access easy, fast, and simple. I had a small unit here…read moreand had to access it multiple times over 6 months. Each time I accessed my unit, it was easy, simple, and conveniant. Having the drive up unit is nice when loading and unloading car. The facility is gated and secure, monthly rental terms were fair and cancellation was easy. Thanks for the good experience Advantage!

Mike was very responsive and even helped us out on his off day!! Now that is customer service. I…read morewould totally recommend Bay East Hauling to others in the county or area. Mike is even connected with several contractors in the community so don't be afraid to ask for references if necessary. I am sure we will need more items hauled away and we will quickly call Bay East Hauling

From the owner: Bay East Hauling Services & Junk Removal provides junk removal for residential clean outs,…read morecommercial clean outs, estate cleanouts, evictions/hoarding situations, yard waste hauling, construction debris removal & light demolition in Centreville, MD & surrounding areas.