What a wonderful experience I had. I rented an arch from them for my Wedding at Tom Lea Upper Park…read more Not only was the arch amazing but they went above and beyond. My Aunt was trying to help me save a few dollars and rented some chairs for me from somewhere else. Unfortunately, the chairs were really ugly. Imagine Events saw my predicament and when I was venting to them about the chairs from the other place, they helped save the day. They quickly ran back, got me some bows for my chairs that matched the color scheme of our wedding (effectively covering the ugly chairs). They also brought a table so I may use for the sand ceremony. The arch was beautiful, the chairs now inviting for guests, and the table for the sand ceremony helped to make the wedding as beautiful as you would see in a movie. Thank you sooo much Imagine Events!

This is the first time I have ever used an event planner. My daughter and I choose to use them for…read morethe "Day of" service for her wedding. I felt they guided us and communicated with us very well in what we needed to do. They're experience also helped us make better decisions along the way. They went above and beyond the "day of service". I never felt that I could not call them for advice. As the wedding neared, they graciously remind us of our tasks to ensure we would all be ready. I was pleasantly surprised that I was able to enjoy the wedding day without worrying. The Mother of the bride.

The food was very tasty and at a great price! They also had great service and the food was made…read morevery quickly. They do seem under staffed, but the vibe that this shop gives is very different.

Party room is in a great location with unlimited parking. The price is reasonable as is their…read morecatering menu and other options. What makes this party hall a 5-star is the staff! They are great to work with from start to finish. On the day of the event we arrived ladened with numerous party items. The staff greeted and followed us to the car and they unloaded everything. They proceeded to help set up and constantly asked what else could they assist with. During the event they served the food, cleaned up constantly and best of all anticipated our needs. The level of service was top notch and certainly noticed by our guests. Very friendly and professional staff. We would definitely book another event at Artlena's Party Room.

First off the staff is amazing, they make your event as stress-free as possible and are very…read moreefficient. My family has already had two parties here and we will definitely be back. Highly recommend. 10/10

I had my daughter's quinceañera at this hall 9/9/23. The host Lupita is very nice. I was happy with…read morethe whole package deal we paid for, and the hall until the day of our event. We had paid for the smoke machine which malfunctioned the day of the event and got some ugly green confetti thrown at my husband and daughter during the father daughter dance. Nothing having to do with her color scheme. We only received partial refund for that malfunction. I did not make a big deal the day of, because I understand there is no control over that situation but I honestly believed we would get refunded as paid service was not accomplished. There was also a leak right in the middle of the dance floor and it wasn't even raining!! The DJ asked me for all the info which was written on the itinerary to the T days before the event! He even asked for music genre we preferred and what music we didn't want. Well needless to say, it was a waste of time! Music was mediocre! At the time of presentation of court , it was a disgrace! We paid for the margarita/ piña colada machine service, as well as bottle service. I received feedback from our guests that the bartenders were charging for already paid services. The margarita/ piña colada machine broke down with in a few hours our event began. The servers during reception lack costumer service as they were rude to our guests! As if they were serving free food! I truly believed this venue would deliver great service and amazing memories for us but it was disappointing. For the amount of money we paid I'm sure there are better options.

***Beware***Had my wedding there this past Saturday. Nothing good to say about the experience…read moreother than the hall is beautiful on the inside. We were advised upon signing the contract that if not all food was consumed during the hours, they would announce there was food left and we could get seconds. We were not allowed to take the leftover food home. They never announced seconds were available like we were advised. We later learned during the dance that not only did we have to ask for seconds ourselves but it could only have been thru a certain time frame. The cake experience was a disaster. They use fantasy cakes which means that it is a fake cake you pose to take pictures with. The entire cake is not real. They only have a few to choose from. I wanted plain ivory round tiers with real roses. I was to supply the roses. I was fine with that. I had to keep reaching out to follow up to see if this could be done. I was told that it had to be a real cake that the "baker" would do. I was fine with it. I chose cream cheese icing. I have pictures of the before and after. The cake was a mess. The one thing my husband was willing to pay over $10,000 for a hall because of the special meaning and they didn't bother to make it look descent. Thank the lord that my friend and mother-in-law were uphauled and fixed it themselves. I have pictures. My mom paid $500.00 for the candy bar as a gift. She was advised that it was for 2 hours and this is noted in the pamphlet. What is not in the contract or pamphlet is that the entire candy is removed and not given to you at the end of the night. The servers took it all away. If it is paid for then, it should have been given back. There was not $500.00 worth of candy on that table. They never announced guests could start to eat candy or needed to stop eating candy. I was in management for one of the major chocolate manufactures that they had on the candy table for years. I not only know the amount of product in each bag whether it's fun size, full size or bite size but also know the prices. I received complaints from multiple guests regarding how the servers did not let my special needs cousin or my elderly uncle and aunt take a candy because they were going to start putting it away. They had not even started to put it away at that time. It felt like they were there to count the candy going out even though it was my candy that was purchased for $500.00. We feel that if the candy is out on display then the guests should be able to help themselves. To think this is supposed to be a special night and they are supposed to be there to help it go flawlessly. I would not recommend this to anyone.

Excellent service highly recommended, they are very professional and punctual. Decorations are…read morereally nice perfect for any event, will definitely call again

This review is long over due! I had my wedding Sept. 2018 at Los Portales and had a great…read moreexperience. Oscar was very attentive and went above and beyond to make sure me and my wife were happy. I thought the price we got was competitive considering I called a lot of places. The venue itself was really nice and we got a ton of compliments on it. Everything about the property is really nice and you can tell no stops were made when restoring it. Also, the food was really good and we had the chance to taste what we wanted. Again, I can't stress enough how good of a choice we made when choosing this place for our wedding. The service, aesthetics, food, value and vibe were excellent! I 100% recommend Los Portales!!

While researching wedding venues, my fiancé and I wanted to find a location that had real…read morecharacter. Though other venues may offer many different things, we really fell in love with Los Portales when we, luckily, came across it. The beautiful architecture and open landscaping made for the perfect location and backdrop for our Fall wedding. We also loved, and appreciated, the history and story behind the structure itself. We are not local to the area but working with Oscar leading up to our wedding was extremely easy and left us very care-free. We had regular check-ins with him to ensure everything was progressing as planned. He also offered several helpful suggestions for local retailers that were knowledgable and reliable. Once it go to the week of our wedding, Alvaro was also a great deal of help with finalizing some of those last-minute details. The serving staff were also fantastic. Throughout the evening, they made sure all guests had full glasses and were quick to clear tables when necessary. This was something we were not expecting, resulting in it being a very pleasant surprise. Again, my fiancé (now wife) and I could not have been happier with the beautiful setting that the Los Portales venue provided for our special day. Two suggestions for prospective couples considering having their wedding here: - Request to meet with the day-of coordinator prior to the actual date of your wedding. This will definitely help to ensure they are aware of who each person in the wedding party is and who should be contacted if concerns come up. - Share open communication with the DJ surrounding the songs, or specific music, you'd like to be played.

Thank you for the great service and very friendly. The setup was quick and and the canopy included…read morelighting and for me that was a plus.

Great customer service! On time and very friendly!…read more Tables and chairs were very clean, like new! Table cloths were very clean, and wrapped around the tables perfectly! Canopies covered plenty of area and the lighting on the canopies was perfect for the night! Set up was very organized and clean! Pick up was perfect. Notified when they arrived and notified when they were done! Definitely highly recommended!! Will definitely use their services again!

We have been coming here for years to shop for piñatas for the various birthday parties or…read moreholiday/family get together! We have been to many places that sell piñatas over the years and this place is definitely the best in El Paso! They have a HUGE variety and during the holidays, they make so many cute piñatas! We will continue to come here for any of our piñata needs!

I love this place! I find the wall to wall/ceiling to…read moreceiling piñata packed store festive! They also provide all types of Mexican candies and other products from México. I have used this store for several parties and they have consistently EXCEEDED my expectations with their piñata making skills. I highly recommend Piñata Party Supplies!!