I called Brown's on Friday to make sure they could tow my car on Monday. They said they could not…read moremake a definite appointment. So, I called a different company, and they said they wouldn't make a definite appointment either. On Monday the other company called me early in the morning, offering to get my car and I said to come on over. Several minutes later I got a call from an unknown number saying, " I'm on my way". Assuming it was the other company's operator I said OK. Then both trucks showed up minutes apart. Apparently, the call I received was from the Brown's driver. After the other company had started hooking up my car the Brown's driver came up my driveway and demanded payment for a service call. The driver for the other company offered to leave for no charge, but I had committed to them and let him take the car. The Brown's operator still charged me for showing up but doing nothing. I payed him, but never again!

Family owned, multi-generational business. They take pride in doing things right. I have used them…read moremultiple times over the years. Always a positive result.

Punctual and great mechanics. Picked up our car when it died on us and got it running again. Would…read morerecommend again to other people.

Megan and the team were awesome. My son's car broke down and they came out right away and took care…read moreof it. Easy and pleasant to deal with. Would highly recommend and use again. Thank you!

I stopped in for a DOT inspection...... and the tech failed me for a worn thin tire, a faulty fire…read moreextinguisher, and missing DOY tape on the mudflaps. He saved me a lot of money and possibly out-of-service time if a scale master stopped me. Maybe even my Life if those tires had blown. Every staff member was polite, courteous, and professional and I was DOT compliant in no time. Five stars and 2 thumbs up for STM!!!!!

From the owner: Known formerly as Pilot Flying J Truck Care, Southern Tire Mart at Pilot Flying J is a growing…read morenationwide network of services and products catering to professional fleets and drivers, offering preventive maintenance, tire care and 24/7 roadside assistance. Featuring trusted brands like Michelin, BF Goodrich, Bridgestone, Yokohama, Zenna and more, Southern Tire Mart at Pilot Flying J is devoted to keeping America's drivers road-ready.

If I could give 0, I would. Called them at noon, was told 30 to 60 minutes, messaged me after 30…read moreminutes, said it would be 47 minutes, messaged an hour later, it would be 20 minutes. By then, 2 1/2 hours have passed. I called a local tow company who arrived in less than 30 minutes. Did state farm ever come through? Who knows, they never showed up in the 3 hours I sat there waiting. Next time I'll just forget them, call a local company, and give State Farm the bill. I now know they will reimburse up to $150.00 for a local towing company. Information a little late for me!

I wish I could mark as zero they don't care about there customers had to wait almost 7 hours before…read morethey finally had a tow truck arrive .. you can't get a hold of anyone before answering questions before you can reach a live person go with an outside company

My car stalled and many warnings including the battery warning came up. My insurance had Galey come…read moreover. He came and gave a jump-start. I was concerned it could stall again before I can make it to the dealership. When I told him, he followed me and made sure I made it without trouble. Wonderful service!! Very much appreciated!

From the owner: We are a local business that offers a variety of services throughout Champaign/Urbana & surrounding…read morecommunities, such as, commercial & residential property cleaning, junk removal and more! Please visit our website to see our full list of services.

The team at Don Owen was great! They were able to assess the damage to my tire and install a new…read moretire while I waited. Shout out to Rick for top notch customer service!

Always great service ! Always on time service from a good group of staff and technicians at this…read morelocation.