Paulo Ceaser and Ivan replaced my gas furnace that had multiple problems right at Christmas week. Ceaser checked the sizing and gave me a good price for a new unit from a better brand than the builder grade Gooden unit that the prior owner had put in when they expanded my home in 2011. The new unit is Ruud a unit with great reliability reviews. It's the same size as the prior unit but better. They really Ivan installed the unit cleanly and smoothly in a day and left my home really clean after having removed the failed unit. Paulo Ceaser and Ivan are great guys really competent and nice. They explained great answers to every question I had and were awesome 0n a scale of 1 to 5?I'd give them a 10!in every aspect of rating. Thank You! read more

10pm Saturday night. Not sober. Bathtub faucet stuck to full blast on. Awesome. Step 1: get another drink Step 2: turn off water....where is that again? Step 3: start looking for 24/7 plumber Turns out some 24/7 plumbers aren't actually aren't. First one I tried didn't get back to me for hours. Second one said they would get back to me during regular business hours on a recorded message ( err 24/7?? ) AA Rapid Plumbing was next - they answered the phone - with a human! A friendly helpful human. At this point I (ok my husband) had turned off the water and it was super late so we requested Sunday morning service. Sunday arrived and Cesar appeared smiling at our door. In an attempt to fix it ourselves we thought we should definitely rip it off the wall. It seemed like a good idea at the time. Cesar however was able to replace the bits we messed up and get everything working nicely again. He did require a part that was not in his van but instead of making us wait for an ordered part, he found it at a nearby store and picked it up. There was an extra charge for this but we were just relieved it was an option. Overall we were very happy with the plumbing service received and will use again. No negatives to mention. (Cesar also gets extra points from our dog Ripley who adored him.) read more

Most important Demonstrated COVID19 practices with extreme caution of my elderly Mom. I Communicated every single step of the way and when having to deliver unexpected news, Carlos made sure he explained and showed me what was going on. They have me as a return customer, if needed. I so appreciate how hard Carlos worked. read more

First of all, I do want to say that the technician himself, Cesar, was super friendly, great with my cat, and wore his mask the entire time. The business itself, and whomever answers the phone is extremely rude and unprofessional. I called them on Tuesday because my air conditioning in my house was not working. Everything was going great, they sent the technician out quickly. He was there for three hours, replaced the fan and fan motor and everything seemed fine. Saturday comes and my AC is no longer working. I called on Sunday to see if they would have someone available. The man on the phone, who never gave me his name, told me he would see if he had someone and would call me back in 30-40 minutes. An hour later, I called back. The man answered the phone and told me he didn't have someone to send on Sunday and that I had to wait for Monday. I asked this man if there was anything he could do. He replied saying he would send someone out to me for $150. I was confused that all of the sudden someone could come out to me when he answered the phone and said no one was available. He said I would have to pay to send someone out on Sunday or I could wait until Monday. So we chose to wait. It is Monday! I called this morning to see what the estimated time would be for someone to come to my house. He told me that they were going to charge me to send a person out today as well. I asked the man, why they were charging me as they had just sent someone out to fix my AC. He started talking over me saying that the only thing they warranty is the fan that they replaced. I said, "sir, I have paid you almost $1000 to fix my AC" He kept speaking over me saying that the fan was the only thing they would look at. He kept speaking over saying if I went to a mechanic for my breaks, the only thing they would look at were the breaks." I said sir, if the mechanic fixed my breaks, and I went back again and said oh my car still doesn't stop, he would check out the car again, without trying to charge me $100 just to look at it. " At this point the man kept yelling over me. I have spent almost $1000 for them to fix my AC, so I was clearly unhappy with this company. Then it got worse. The man told me that I needed my husband to call and talk to him because I (in his words) "am being an irrational woman and can't think logically." This sexist jerk does not deserve any more money. What a poor excuse of a man and a business. The technician was great and should work for a real business. Don't use this "company". read more

I had Ceser come in and fix a clogged toilet in my upstairs bedroom and he conducted his work in a very professional way telling me the upfront costs and what typically causing toilets to clog. He was very personable which is something you don't always find with some home fixer-upper companies. He fixed it in literally 5 minutes and was in-n-out in no time. I would recommend AA Rapid Plumbing to cater your needs if want a very friendly, quick, and smooth process for your problem. read more

Please don't use this company... Once they come out to repair the unit and receive payment they will not come back out to fix any issues. The unit is still not working and they refuse to come back out to look at the issue. It was a leaky air conditioner unit and its still leaking after 6days! read more

Called the service for my AC problem, had Caser who is very knowledgeable and friendly, came over fixed the issue, he also offered many professional tips for taking care of my AC ! Thank you ! read more

They reached out to me to get more details on what happened and came to apologize in person. They were very kind and apologetic and I know they took it seriously. The service tech was sent to training, which I am appreciative of. It means a lot that they took the time to follow up and correct the issues. read more

Update: Still no return to my calls, texts, or emails. Legal action is next. initially gave this place 5 stars as Cesar indicated, but that has changed since no one is returning our calls to fix the leaky air conditioner! We called about a month ago and today: all mailboxes are full and the "Google" subscriber we're calling is not available. Time for BBB and small claims court unless I hear something in the next 24 hours. read more

On May 19 2020, my wife discovered that we did not have any hot water while attempting to bath our two year old daughter. The next day, I did research and found AA Rapid Plumbing which seemed to have good reviews. I called and made an appointment with them to come on May 20. The technician looked at our water heater and informed us that it could not be repaired but needed to be replaced. My wife and I inquired about the cost and the tech indicated that someone would get back to us the following day with a quote. Additionally, the service appointment cost $89 which was not going to be refunded if they completed the work. On 5/21, I had not received any phone calls. I called the office number twice which went to voicemail and on the third call, I got through and the customer service agent informed me they were waiting on a third party to get back to them with the quote. I called later in the evening but only went to voicemail again. Currently, we never received any communication on the status of our request and subsequently contacted another plumbing outfit to do the water heater replacement and they were able to refund the $69 (not $89) service fee. Overall, I would never recommend this company to anyone based on their lack of professionalism and communication with the customer. It appears they were more interested in earning a quick buck at our expense rather than trying to help and resolve our plumbing problem. I gave one star rating but would have given no stars if possible. read more

**PLEASE READ THIS BEFORE CALLING AA RAPID** I'm going to be as detailed as possible because I feel it is my civic duty to warn people about this place and not be swindled out of your hard earned money. My AC recently went out and I noticed the fan on the exterior unit wasn't working. After searching online I ran across AA Rapid and it had pretty good reviews so I decided to give it a try. I scheduled a appointment for the next day, was given a time window of 8AM-830AM and told there would be a 65 dollar service fee that would be included in the price if I decide to use their services. The next day comes and I'm waiting for the service guy. 845AM rolls around and I get a call, sorry but our tech is running late he'll be there in 45 min. Ok I guess I need to call work now to tell them I'll be late. 9:45 rolls around and I get a call asking for my address again and that the tech will be there in 15 min. 10:15AM comes and he finally shows up. I'm not very happy at this point but I want to resolve my AC issues. I showed Cesar to my backyard and he told me to turn on my AC, the fan is still not working. He takes my unit apart and he looks at the fan. He warns me that he sees a little oil on top of the motor so that could be the problem. He then proceeds to meter my capacitor to make sure it is working and to confirm if the motor is indeed done and needs to be replaced. He showed me that the capacitor is showing 240 volts so the motor definitely is the issue. I was quoted $250 dollars for the fan motor and $400 for labor, totaling $650. I had watched a few YouTube videos on AC fixes and nothing I saw looked like $400 worth of labor so I was thrown back a little by that amount. In my head I calculated 30 min of work to change out a fan at $400. That is a labor rate of $800/HR, lawyers don't even charge that much and they are the biggest swindlers of all. I told Cesar I'd have to think about it and I used my phone to Google the price to change a fan and nothing came up to $650. So I told him I wasn't going to do it and I'll just pay the service fee today. He asked if I was sure and said ok it'll be $79 for the fee, I'll go outside and clean up. Please notice I was told $65 on the phone the day before. I tell Cesar this and he responded $79 is what we've been charging this summer. During his clean up he kept feeding me lines about denying the service, "are you sure it's really hot now", "I'm just trying to look out for you". I paid the $79 and he left. I found out that one of my friends works as a AC repair man so I took pictures of my units internals and sent it to him for some insight. I told him that my fan motor needed to be replaced. After he looked at the pictures he told me that he didn't think it was my motor but my capacitor that needed to be replaced. I asked how to test a capacitor to see if it was working and it was definitely not what I witnessed Ceser doing when he tested it. A capacitor is a way less expensive fix than a fan motor. Also being advised by my friend that I could do the job myself I purchased a new capacitor and installed it the same day, it took 15 min. My AC started right up and is now back in working order, the fan motor is perfectly fine. Also when I was doing the work myself I noticed Cesar did not put my unit back properly. There were 6 screws missing (why would you take my screws???) and the panels were not put back correctly. So to conclude, I paid $79 to wait 2 extra hours for Ceser to come to my house, take apart my AC unit, con me into fixing something that wasn't broken, steal the screws to my AC unit and didn't put it back together properly. **PLEASE DO NOT USE THIS COMPANY** read more

My husband and I were in a pinch - a few days before Christmas and our kitchen sink was not draining. We spent several hours trying to unclog the drain - baking soda & vinegar, hot water, a mighty plunger. At last, we needed to call in the experts. Since we are still pretty new to the area, we didn't really know who to call...We googled and called several local companies. Some were not available, others did not pick up the phone. We ended up calling AA Rapid Plumbing. They were able to fit us into their schedule the next morning. The plumber was professional, knowledgeable, and friendly. He also got right to work. We paid about $250 - I'm not sure if this too high, just right, or affordable. But, it got the job done. read more

Great friendly services. I called them on Sunday to come out on Monday morning and they had no problem with that. Guys that came were extremely nice and did a great job at a reasonable price. They even replaced a bulb that is on a very high part of my ceiling which I could not reach; no extra charge, no hesitation, not even a blink. I will be recommending them for all plumbing needs and will definitely be calling them to try their HVAC services next time I am in need. read more

I came home from vacation to have my house at 80 degrees. This during one of the worst heat waves in DC. Thankfully, I came across AARapid Plumbing. I called around 545p and Cesar was able to come out that evening. A new compressor was installed and Cesar was done around 8pm. I can't say enough good things about Cesar and his brother! They are 5 stars all around. Cesar will be coming back out to clean the a/c unit, but for now I am in cool comfort. Thank you AA Rapid Plumbing! read more

Great service. We had an emergency pipe break on a sunday and Cesar came out to fix. He was very professional and personal. He got the pipe replaced in less than 40 mins. Well done, highly recommend. read more

It was one of the worst experiences we have ever encountered. They fixed our plumbing problem and we were left satisfied. Within a month, the plumbing problem was back. Called the company back several times until they picked up. They asked us if we had warranty, which was odd. It's their company so they should be aware of their warranty policy and have our records on file. They said they would call back within minutes to let us know when they were available to come fix the problem again. They never called back. Once again we called the company back after a few hours and no one ever picked up. Very unprofessional and irresponsible. We had to call Michael & Son Services which was completely the opposite of this company. They were professional, courteous, considerate and stick to their "satisfaction guaranteed" policy. We had a problem with a water leakage and we called Michael & Sons again, they pulled up our file and asked us if the plumbing problem had gone away since the last time they had fixed it. They assured us that if it was to ever come back, we could just call them within the warranty period. Lesson learned, never call this company ever again. They don't stick to their warranty policies and seem to not care about whether they do a good job or not. And when they don't do their work the right way, they don't care to fix it like most companies do. read more

Needed emergency service to our unit and though the repairman was running behind (clearly they're popular! Lol), he was able to make it to our house, fix the issue, tune up the unit and all for a reasonable price. CYPRESS AIR charges $194.00 just to come to the home before they do anything and this company's price was significantly lower($89.00). If looking for a company that can come service your A/C unit and you need 24 hour availability; call them! You will be satisfied with the service. read more

Cesar came to fix my water heater on schedule as promised. He even clean our water heater system as a curtesy. He is very friendly and professional. We finally can have a warm shower ! Highly recommend this company. read more

Our hotel style AC units needed some routine maintenance. I called AA after seeing the positive yelp reviews. Usually, yelp pulls through and connects me to great businesses. This was not one of those times. I called them first thing Tuesday morning to schedule an appointment for Thursday, as that was the earliest day I could take off. Carlos, who took my call, said he would call me Thursday morning at 8:30am, to determine the time of service that day. Took the day off Thursday. After pinging him at 9AM, he called me an hour later to say he couldn't get someone out to my place until 7pm. At 8PM, I messaged him again asking when the tech would be able to come out here. At 8:45, he responded saying that not only would the tech not be able to make it out here that evening, but definitely would not be able to make it out the rest of the week. Completely unorganized and unprofessional. Avoid at all costs. read more

Here I am today dealing with cypress air trying to fix a discontinue system that they put in my condo 2-16-17. I am obligated to pay 6,000.00 dollars for and it hasn't worked properly since it was installed. They have sent out many tech. without solution. I am disable and I think cypress is responsible for this. Be ware of them!!! I will have to take it to another level. Shame on you read more

Excellent service. They came within 45 minutes, as promised (the guy on the telephone told me the price for same-day service up front, and even suggested a way that might help me avoid calling them out the same day to save money) to check on a leak under our upstairs carpet. Upon arrival, Cesar told me all fees up front, and solved the problem within the hour. He also advised me on how best to pursue reimbursement from the contractor that had caused the damage initially. He was extremely professional, courteous and good-humored. I would have no hesitation in using them again. read more

We had Cesar at our house again for two plumbing projects this week. We had a contractor install a new tub and they botched all the plumbing. Cesar came out very quickly and fixed everything. Now we can start re-building and not worry about leaks. He really knows his craft, is professional and trustworthy. read more

I recently had AA Rapid out for some minor repairs. My overall impression is this is an unprofessional company. When I called their number, I got a guy who sounded like he wasn't expecting to receive a call about HVAC service. My unit was broke so I went ahead and scheduled someone to come out and take a look. The technician arrived late and didn't seem very interested. He poked around and gave me an estimate, which seemed a bit high (and I wasn't sure if this company knew what they were doing) so I decided to sleep on it. I called a larger company to get a second opinion and their estimate was half the price for the repair and they fixed some other parts that weren't part of AA Rapid's estimate. I kind of feel like I got the "I don't want to do it" price from AA Rapid or they were taking advantage of my unit being broke. On the positive side, their technician did diagnose the issue correctly as the technician from the other company confirmed the problem. read more

woke up with no heat/hot water. Search on yelp and found rapid plumbing. Ask for price and was told $89 for checking. The contractor came 3 hours later. Found the part was loose in my gas heater and fixed it in less than 1 min. Was charged for $225 for the service. I'm really pleased for the RAPID service. read more

We used AA Rapid when we had a leak in our bathroom and they did a great job. Unfortunately when we tried to use them again they were terrible. For the call out they missed the appointment time by hours with no notice they were going to be late. Eventually showed up after I called them 3 or 4 times. They said if the issue happened again they would order a replacement part and come and install it. The issue did happen a couple weeks later and I called (Tuesday). They said text the address and we will call back in an hour with a time to install - they never called back. I called the next day and they said they ordered the part and would replace it on Friday morning. At noon on Friday I called and they said they were running late. At 5 on Friday I called and they said they would come the next morning. At 1 on Saturday still nothing so I text and they said they were coming at 5. By 7pm on Saturday we gave up and called another plumber. Really disappointed as Cesar is a nice guy and we thought we had found a real gem read more

Beware of this plumber! Had a very bad experience. Very high estimate for what the job was. Did not knock on the door when he arrived, just walked into my home! Asked inappropriate questions of a person working in my home. I would never use them again. read more

Service was ok. Price was a bit steep for only one hour service. Suggest shopping around for plumbing repair.

I woke up on a Thursday morning with no running water in the whole house. We are on a well, not city water. I looked online and found a company with many good reviews. I called them and they sent a technician. The technician arrived on time at 3pm. He immediately asked for a cup of hot tea. When I reminded him that he was here because I had no water, he informed me that he had bottled water in his truck that I could use if I wanted to. He then asked for the key to my home wireless network saying that he might need to look up some technical information about the pump online. Once he was settled in, he wrote out a statement of the rates and had me initial every rate, which was $95 for an emergency call and $149 for every hour spend troubleshooting. He said it might take two hours to diagnose the problem and stressed that his rate was hourly and for diagnosis only--no work. He then began to investigate the problem, with frequent very long breaks on the internet during which he wore ear-buds. Three hours later he said the problem was either the power to the pump or the pump itself. When we discussed the cost of repair he said it would be between $1,500 and $5,000. When I told him the price was high, he replied "what are you doing to do, you have no water" and then told me to buy a gym membership so I could shower at the gym. He said he would prepare an estimate and e-mail it to me that evening after dinner and I should let him know right away if I approve so he could put me on the work schedule for 8am the next morning. I checked my email several times during the evening up until 11:30pm and never received the estimate. By 8:15 am Friday morning there was still no estimate. I called the AA Rapid office and was told they were working on it and it would be ready in two hours. In the meantime, when I checked the downstairs bathroom, I noticed the tub and sink were full of dirt and debris. I discovered that the technician had changed the water filter (which was not due to be changed and I had not asked him to change) and dumped it out in the sink and tub even though there was an outdoor drain right outside the back door adjacent to where he was working on the well plumbing. The old water filter was in a trash can and a banana peel was on a table. At this point I called another company and scheduled a technician to come out. They arrive and within 20 minutes (and without internet access or hot tea) had determined that a fuse was blown which they replaced and traced the problem to the cable and/or pump. When they examined the well outside, they found the AA Rapid technician had wired the hot to ground at the pump, which blew the fuse and tripped the breaker in the house. This same task that took them 20 minute took the AA Rapid technician 3 hours. The AA Rapid repair estimate arrived about 10 am. It contained a list of tasks, with no subtotals, and a final total that read $5,5500. A note at the bottom indicated that if the cable needed to be replaced, it would be extra--the estimate was only for the pump replacement. The new company gave me an estimate on the spot of $1,500 to $2,500. They indicated they had everything they needed for the replacement with them. They began the repairs immediately and had completed all the work two hours after they arrived. They diagnosed the problem, pulled the pump, replaced it and the cable, and put it all back in the ground in less time than the AA Rapid technician had taken to "troubleshoot" the problem. read more

Great local company! We are very satisfied with AA Rapid. We recently bought an older town home and it turned out the water supply line connecting to the meter in the back yard had a major leak. Cesar stopped by to give us a free quote since our home was on his way back from another job. He investigated the problem and gave us a couple quotes depending on the severity of the repair. His rates were significantly less than a big name plumber that previously gave us a quote. Since this was a major repair, I was a little skeptical at first, I didn't want to risk anything. He was reassuring though when he said he'll have the county come out and inspect to ensure everything is to code and he warranties for his work. I asked for a couple references, which he provided and I spoke to. They were very happy with the work they have had done. I decided to move the project forward with AA Rapid. The next morning Cesar and his crew dug up our line, found the leak, patched it, got it connected just after dark so we had water that night. They returned the next morning to complete the job and take care of some more minor plumbing issues. I like supporting the smaller businesses and will definitely be calling up AA Rapid for plumbing and HVAC support in the future! read more