So upset. Oct 1st and 2nd. No phone return calls. From different numbers. Monitoring tried to help and transferred to customer service. No answer No body working. New house alarm went off no one helped. Used to deal with AAA they so awesome. read more

Awful company, stay away! After years of paying the monthly monitoring fee we sold our house. Since the new house had an alarm monitored by another alarm company we canceled with AAA and they demanded two months of payments. They credited one month and I paid for the second month. Several months later I get a letter from their collection agency demanding one month of monitoring fees. Not even one letter asking for payment so no opportunity to pay the balance even though the rep waived the fee verbally over the phone. Deceitful or incompetent? I was looking to install a new alarm system in my new house, now I know I will not be using AAA. Is this how you treat a customer who paid you consistently for 14 years without one missed payment AAA? Send them to collections over one freaking payment? One that was billed by mistake (obviously since we didn't even receive a final bill or statement). read more