Amazing service, really helped me understand my options. Thank you so much for your excellent…read moreservice and patience!

Vivian was a great customer service to help me with my rate and explained me of my situation of my…read morecharges of my insurance policy thank you

First off they have AMAZING customer service. They will walk you through anything you need help…read morewith and they give you such detailed instructions. Everyone that works there is phenomenal. They deserve awards for best insurance company based on customer service alone!

From the owner: Contact Gastonia State Farm Agent Brad Riley at (704) 864-0324 for life, home, car insurance and…read moremore. Get a free quote now.

Kaley made the experience of finding health coverage so easy, especially with how confusing the…read moreoptions are this year! She listened to what I prioritized and made sure to find an option that not only accepted my doctors but is in my budget. Highly recommend Kaley!

She knows what she's talking about when it comes to all thing insurance related! As a self employed…read moreindividual myself, I was able to get coverage that was a better fit for me at a lower cost

I've been driving since 1970 and have always enjoyed traveling and moving around the country. So…read moreI'm fairly well experienced with using insurance offices in various cities and states to handle my insurance needs. In my experience, caring about the customer is more of a slogan than a real action with most insurance offices. I've been in some offices where the people made you feel like an intruder into their quiet day while others were friendly enough but kept getting up to handle other people's needs, putting you on hold every few minutes even in person...and once during an appointment time! (The interruptions were so bad that I finally had to say something.) Still others would be standing outside...open the door for you...tell you "I'll be right in"...and then close the door and light up a cigarette, probably thinking I couldn't see them. Sigh. BUT NOT WITH ELITE INSURANCE CO! 413 S. York St Gastonia NC, 28052 704-867-0731 That's why I'm writing this review! Most drivers have experienced the same kind of unprofessionalism in the past that I have. But Elite Insurance Co has been nothing BUT professional and helpful. Throughout these past three years after selling our motorhome and buying our present car, I have spoken with several of the ladies working there at Elite, most often with Office Manager Tammy Charles, and everyone has treated me like I'm a worthwhile friend! But they're not just very nice people, they're very knowledgeable, too! And if they don't have the answer to one of my questions, they WILL find it and let me know within a day or two! They have proven that I can trust them. So here's the Bottom Line to my Review: if you aren't completely satisfied with how your present insurance office treats you, I recommend that you either stop in or call 704-867-0731and speak with Office Manager Tammy Charles or any one of the ladies working at Elite Insurance Co. There's obviously nothing to lose by talking with them, right?! And maybe there will be something gained...like being happier with an insurance company that IS professional and treats you like a friend, not just "another customer"! :)

still waiting for them to revise my plan .I hope to have it resolved today or tomorrow but an not…read moreholding my breath!

I have been a customer with Mr. Gallant for years. Whenever I have issues or questions I can…read moreimmediately get the help I need from his staff. If you're in the market for insurance don't hesitate to contact Anthony Gallant State Farm

This has been the absolute WORST experience I have ever had with an agency !!!!!! I started with 4…read morevehicles and home owners - I have never missed a payment or had a lapse .....the agency removed a vehicle IN ERROR from my policy , I drove that vehicle for about 2 months without insurance unknowing because I was still being billed and paying as If it was covered - to make things worse , it was the vehicle that had full coverage....allegedly they "fixed it " only to find out later that they in fact removed ANOTHER vehicle ....this time , it caused a lapse !!!!! The amount of times I have called and been patient , respectful and trusting that my agency would work to correct things is RIDICULOUS....their rep "Matt" tried - he really did . But things went beyond his scope . "Mrs B" did nothing but ACT LIKE she was going to get things handled - promising to return calls and sort things out - none of which she ever done .....I have left voicemails and asked specifically to speak to Mr.Gallant ....think he reached out ....NOPE ! Clearly customer service is DEAD HERE ! They don't appreciate your business and do not work to assist you in any manner ! Today was the final straw - while on route to the agency I finally decided to just call and switch companies all together. I don't care what the commercial says - if you are choosing an agency to "be like a good neighbor and be there " ....STAY AWAY FROM ANTHONY GALLANT's agency !!!!!!!

Several years ago while working out of town a friend referred me to Penley & Associates. Penley is…read moredefinitely the place to go for insurance. The owner Becky really knows insurance, she's very knowledgeable and always very helpful, patiently showing me all my options.purchasing insurance has been simplified. I've always left satisfied with a good affordable policy. Definitely Recommended.

This office is very unprofessional and has no idea of true customer service. I have called the…read moreoffice multiple times requesting an agent to return my call and I still had to follow up with an aggressive email before I received any attention. I am not sure if they are understaffed to support the amount of clients they have but their behavior is unacceptable.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Gastonia, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

By far the best insurance company to have review your current policy and give you options that work…read morefor you. They take their time in speaking with and are quick to get you offers/options. Alejandra Torres and Berenice are the best to work with whether it's a personal policy or business. Don't waste your time anywhere else!

Great service and insurance options, super helpful customer service. Alex was excellent at helping…read morenavigate the health insurance options. Thanks Alex for all of your great guidance and help!

Very informative and helpful!!! They are straight to the point, and always kind! Definitely…read morerecommend!

Got a quote from them and it was crazy high. The man was not nice and talked down to me.read more