They are always helpful with anything related to my insurance. And the perks are helpful I don't like the fact that you have to purchase road side assistance it is not included in your insurance. I ended going with USAA for my car and homeowners insurance read more

This place has sent me away FOUR times while trying to get my handicap plaque. They have reviewed paperwork multiple times and tell me "you need such and such" I do that and they STILL send me away. They needed my doctor to sign and stamp and they STILL sent me away! This is so frustrating. I've done this before and it was no problem and now I come here and they send me away every time and the doctor did sign and stamp the papers! These people just don't want to give me the plaque at this point because this is RIDICULOUS! Such a waste of time and these people are no help whatsoever! Don't come here if you need a handicap plaque they won't help you! read more

I was in an accident in Floyd and Rose here in Modesto. Your client blew through the stop sign on Rose. She was speeding. I was proceeding to go across the Floyd after my complete stop slowly. She was in a hurry and I hit her on the passenger side door toward her right fender after her screeching halt. Without any officer coming because of no injuries I filled out a police report. I am deemed at fault because she sped through the stop sign and it was not my fault. I want my vehicle fixed. I have been a AAA customer roadside since the 80s. How I was treated by your claims adjuster is just short of slander. I have ins and me the victim and ur speed happy client exchanged info. She blatantly lied. I want my vehicle fixed. Even the towing young man when coming to aid me by Triple AAA said that just by looking at my vehicle it was not my fault and that particular area Rose has many speeders. Its also close to schools of which I am very careful about because I am a retired school employee. I expect for Triple A to fix my vehicle. Your client was at fault its too bad that you all do not do proper investigations and deem innocent people at fault. Shame on You. I can put all the photos up inclusive of ur clients skid marks but that would be not very nice. However it is a thought. I am so sad that such a reputable ins company would help liars. Sandra​ read more

AAA Modesto Branch is located of of Coffee Rd. This AAA servicing branch does have DMV services at location. All times I have drop in for servicing at this ASA branch had been of scheduled online appointment only. I have traveled just of myself only not being accompanied of any other person, and had utilized my own personal transporation. AAA had car seat inspections which I had the 2nd inspection completed done at this location. First location AAA car seat inspections which had been completed at Moutian view, CA. Both inspectors had provided me certificates for safe completed installation into vehicle. I am a mother of 3 minor children which at all times children need to ride in safety child car seats. My vehicle is of a non smoking non drug usage vehicle. Interaction with staff is primarily spoken communicated in English. No other type of services had been request for other then what had been initially scheduled of this branch. -Christina (updated on 6/4/2025) read more

Modesto branch said 35 minute wait. It was 1:38... It happens I get it. Agent said I needed another form the dealer didn't give me. I went and got it. Came back and Lance Gonzalez told me I had to wait in line again for another 1:45! I'm actively looking for a replacement for your "services". * This branch hassles me literally every single time. Even the regular DMV will let you bring a form back in on the same day! Couldn't care less. I asked for a corporate number and was given a card without that information. Called the 800 number and they gave it to me. For those of you out there that have been mistreated by this office, their corporate office needs to hear about it. (925) 274-8580 read more

Yes, l will recommend his services to anyone that need his professional help. People need mental help and Dr. Gardner is an expert what he says to help people with what their going through and his expertise is needed for the people that need mental help. read more

Sad I have to say that AAA had my families trust and referrals until.... we actually were in a no-fault accident and have been given the run around for over a month. Look them up on BBB website. They will be listed under CSAA Insurance Group in Walnut Creek (their headquarters). They will treat you rudely, will deny and delay every part of you claim. It is a maze of different " adjusters" in different departments, in different states. Yes - the office is nice now and they are VERY nice when they want your business. However, when your family really needs them to deliver on everything your monthly fee's are paying for - the fall very short. read more

AAA used to be a great alternative to dmv for registration,in and out quickly now it's just as slow as dmv but with a paid membership

I've used this place for years usually just to get my sticker for the registration. That always goes smoothly. However , today I decided to get my international drivers permit. It went so smoothly and I didn't have to wait in line . Always my preferred way for dmv dmv, and for all the other services they offer. read more

AAA service is becoming the worst. Been a Aaa holder for over 20 years but hardly have to go in because of googlemaps. But when you want to take care of a dmv issues, you can't call to ask a question about what to bring because apparently they have no phones. Then when you show up, you are told you have to make an appointment even though no one is waiting. Then when you get called up, you are told they can't help you transfer your cars title and you have to go to dmv. Although I should have known AAA is failing, because when I tried to call, and couldn't talk to the dmv people, in the long que, you start hearing about buying home alarm systems. That ls how you know a company is failing, when they start panning off other services that really don't have to do with the core business of car insurance. Pawning off any service to make a dollar. read more

I left this place for insurance years ago because of their pricing vs what they stand behind you for. I kept their road side card tho since I comes in handy and I've been with them for about 25 years. It used to be convenient for DMV Services, plus towing. But now I can do everything on a dmv kiosk anyway so what's the point if you never ever need a tow? I get discounts on attraction passes still? Idk let me tell you how that call went! I call the Modesto, CA branch, and go through their extra extra long automated prompts, to finally get through AAA travel and after 15 minutes on hold someone picks up. I go ahead and ask, "do you have sell tickets for CA Great America?" He asks are you looking no for travel? You called the corporate. No I didn't, your guys auto prompt sent me there when I called my local branch but ok. He said he'll transfer me to the correct place. 15 more minutes on hold and some lady answered next. I ask the same thing and she says "you need to call travel, I'll transfer you" yet again! 10 more minutes on hold and I get yet another person who I repeat for the 3rd time, do you have great America tickets" she responds with "we don't sell them over the phone, you have to look it up online" I explain I've been on hold for 30 minutes, and I literally want to know if you have them, then I can drive there to purchase them, and she said sorry, you have to go online! "Can you just tell me if you have them" once again refuses. AAA SUCKS ALL THE WAY AROUND! read more

Nice people and have been with AAA for over 40 years and the road side service is the best.

So I had no idea that you could renew your registration at AAA. I was on the phone with DMV trying to get a appointment. They were not doing appointments and said I could be at DMV at 6am . They also asked me if I had AAA . I said I did so they told me that I could contact AAA and they will help me with my registration. So after calling AAA the lady told me to bring my ID , my mask, form of payment, and renewal form to local office. I went down to AAA the other day and there was a pretty long line outside. They were only taking a couple people at a time and letting them inside. There was a sign on the window stating that AAA members we're not able to use the restrooms due to COVID-19. That the restrooms were for employees only. They also had stickers on the ground that were 6 feet apart. They had a employee that would come out and check on us and see what we were there for. The line moved pretty quickly. Once inside another employee took my ID , and paperwork. She gave me a form to sign and took my payment. Whole process was super smooth. I was in and out . I loved that I was given my new tags immediately. read more

They remodeled the lobby since the last time I was there and I was impressed. You used to wait standing in a line for DMV services and now there are chairs, tables, and a restroom. What an improvement over the previous lobby. The member queue screens let you know when it's your turn. read more

Greeted right away. Fast and friendly service . Clean new office every body very nice

AAA is known for their professional services and competitive prices. My grandson ran my truck battery down. One month after getting out of Rehab I needed my truck and the battery was down. AAA sent a tow truck out to charge the battery, quick job and no charge. It made my day after a couple of months in the hospital. read more

Was rudely helped by Meera Patti, she was so rude and talked to us like we were stupid, worst customer service i have ever received. It felt like she was in a rush to get rid of us. read more

We used the DMV service & got great service. The women that helped us knows her stuff. She was very knowledgeable, very friendly & very patient. The rest of the AAA staff we interacted with were great, too! read more

It's comfortable and convenient to wait, especially considering DMV services. The associates are very friendly and knowledgeable. A much better experience than going to the real DMV! read more

I called AAA to get towed home after getting a flat on my bicycle in 105 degree weather. The lady that took my call told me that bicycles were not covered under my policy, then she hung up on me. I had to call back and lie to the next lady to get a tow truck out to help me. Once the tow truck got there he also proceeded to tell me that my services didn't include my bicycle. I was left stranded on the side of the road after being a member since 1990 that is 31 years of payments to be stranded in 105 weather!! I got home and decided to call in the next day to clarify my situation. I called the Modesto office this morning to be told in fact my policy does cover my bicycle and TOWING!!! I was told the manager would call me back, that was at 9:57 AM, it is now 11:46AM no call yet!! This is only getting better!! thanks for the service AAA .... WOW It's now 1:35pm and I have called the office twice!! I have left messages and still have not received a call back. read more

I love AAA, and the branch and folks there are top-notch. They are always smiling and very helpful. The services they offer are essential. Last visit was ruined by 3-4 loud old white guys talking about that garbage they heard on Faux Neuz or what TC said or something something Hillary. On the line, waiting like everyone else. Also, complaining loudly to a teller about "Liberals??" This made everyone on line extremely uncomfortable, and there were a lot of minorities and women with children there. It made me uncomfortable knowing there are crazy folks among us, some possibly armed. And I'm a large white dude. If I want a dose of that garbage, I'll go to Home Depot for my order of White Supremacy and conspiracy theories. *My review stands, but I am changing the rating to 5 stars from 4 for the response below. I love using your service, AAA. Thank you for being aware of your customers. read more

A friend told me I could get my Handicap Placard replaced at the 3AAA Office and YES YOU CAN. The procedure does not need your Drs. approval ..you just need the paperwork from your old one. I have no idea how we lost it? But we did and really missed having it, the times we were without it. THANK YOU 3 AAA We are back in business and my husband doesn't have to walk a mile to his destination. read more

Never was told that I need to have water in my above ground pool which is a $400 pool from Costco small pool but they need you to have pump in it year-round and have water in it round. They just canceled my homeowners insurance. I just signed up with them couple of weeks ago. Now I have to go look for other home insurance.This is bad business these people are crooks they don't tell you nothing when you are signing up with them and giving them all the money. I would stay away from this insurance company. Look at all their other reviews they are correct one star they are crooks and misinform you. read more

They are great in the DMV department. Always helpful, especially for those who are handicapped. Very accommodating.

Worst travel agent ever do not spend your money with Teresa. I've been calling this lady for the last month. She won't return my calls. I go into the office. They say she only sees people by appointment but won't call me back. After my To previous bad experiences with her. I decided to give her another shot anyways. Those first 2 experiences were I scheduled a trip to Jamaica right before the pandemic. The pandemic canceled my trip and they didn't want to give me my money back for the room. Just for the fight. I literally had to go through my credit card company and dispute the charges. Then last year I decided I was gonna try to go to Jamaica again. Same thing she will not return my calls no matter how many Messages I leave. Don't waste your time. Spend your money elsewhere. read more

Our agent quit and they won't assign us anyone new until our renewal comes up! Such B.S.! Not our fault the agent left and now we are stuck having to call and talk to random people until we get a solution! They should reassign us to someone else or at least notify us that our long time agent left!! Only finding out because we no longer are getting responses to our many messages!! read more

After waiting 90 minutes with 2 updates on aaa coming to my location I received a phone call that battery services in my area were not available. Nice going aaa. You could have told me that when I first called. read more

The staff there are very friendly and fast service thank you The place is very clean. We didn't wait long before we got helped thank you AAA! read more

I needed help with some DMV services that after visiting the DMV was only referred to resolving them by myself online and it would take 3 days for it to show up on their system. Thankfully I came here for a 2nd opinion. RoseAnna I believe her name was was most helpful in resolving my issues and had the most delightful attitude. I would like to thank RoseAnn once again for the excellent service and making me an extremely satisfied AAA member. read more

I arrived about an hour after opening on a Friday. AAA had a very polite greeter that directed me where to go for my dmv service. I had to wait maybe ten minutes mostly because of the customers in front of me who apparently did not understand fundamentals of memberships and drivers licenses. One employee was extremely patient with a senior who didn't have his wife on his membership plan. He got testy and she stayed cool and professional. My transaction was polite and under two minutes. My only complaint is that the employee I had didn't ask me if there was any other way they could help me. But they were courteous and efficient. read more

They don't answer their phone. When I finally got through to ask for an appointment I was told no because I wanted to book a Disney trip. All Disney has to be booked over the phone or on line. AAA raises their prices but offers less service LAME read more

Always Quick DMV service and they have a few people always working at once, which when I had to change my plates from a truck to a car, when the first person didn't know how she asked for helped and got it fixed read more

Most horrible service. They know how to take your money every month but once you need them to take care of your car accident damages they find hundreds of excuse why they can't. Need to find a trustworthy insurance company that cares about their customers. read more

have called and left a couple of messages, emailed in regards to a trip we would like to take. was not sure of all details was hoping Theresa Couto could answer and help us. had 2 response from her and nothing. not sure why she's there or maybe she only wants clients who know exactly what they want. read more

I've been with the AAA for about 40 years and I have no complaints everything is just fine.

Bad experience with AAA roadside assistance whatever you do don't purchase it it's way too expensive and they don't help you they leave you hanging. We were stranded in a parking lot at the Wyndham hotel in San Jose California when we came back from a trip;to get back to Modesto our tires on the left side of the car were slashed. Both my husband and my son-in-law called AAA for help and could not get any help. They said we were too far to get home they couldn't take us in their flatbed. We had too many people in our party there was four of us; my son-in-law also got a case #. The whole experience cost us over $1000 to get home . We had to pay for a flatbed truck we had to buy used tires we had to buy new tires after I got home and no assistance roadside assistance. My husband called them the next morning and he told them to cancel our roadside assistance. because of what happened to us they didn't even want to know why he was canceling it they just said OK. I did a follow up with AAA roadside assistance and told them what happened and they said they check into it. After three weeks of waiting for a response I was called by AAA roadside assistance of Modesto and they said oh we have good news we're going to reinstate your cards and pay for it for a full year. I said well what about all the costs incurred because you're not helping us they said I'm sorry you'll have to take care of that yourself. I was contacted from some lady called Melissa at AAA just yesterday and told me to email her my phone number in case number and she never called me back either. They write this on my review so people can see it like they're going to help me and they don't call us back they're liars. read more

Tis the season of careless drivers. My car was parked at the Vintage Faire Mall while I was doing my part to support the economy, aka Christmas shopping. Since my car is fairly new, I'm still super cautious about where I park in a parking lot. I always try to park far away from everyone else to hopefully avoid dings and dents from careless drivers. When I returned to my car I noticed some scrapes and different color paint on the side of the car. Grrr... There was no reason why someone should park right next to me. There were plenty of parking spots up closer to the enterance. I went home and immediately called AAA in Modesto. I explained that I needed to open a claim. I was then connected to a service agent who was not in the Modesto office. All I can say is WOW! He provided me with the best customer service. He opened the claim, made a referral to a repair shop in Modesto and arranged for me to have a rental car while my car is under repair. He was so personable and very reassuring. He made a difficult and upsetting situation so much more bearable. I felt so much better after talking to him. Now how often can you say that about an insurance company? read more

The office has very knowledgeable and kind staff. They patiently helped my daughter with her many issues. With much gratitude and many thanks from her mother. read more

I had an appointment for getting new auto insurance and when I arrived I was greeted very nicely by the door monitor.My Agent Angel had all my paperwork waiting for me as I discussed the car purchase earlier with him , He explained the policy & cost and the discount I'd receive since I had my homeowners insurance with them also . It all took less than 15 min , I had time to talk to my travel agent Theresa about a possible trip to Puerto Vallarta for Thanksgiving too. Always happy to use this office ! read more

You are all doing an outstanding job...! In and out of there in less than 5-10 minutes, without any appointment... Staff is friendly and knowledgeable.... read more