Had an issue with purchasing Amusement Park tickets online and stopped in to AAA to see if I can purchase them there and glad the doors were open. Cheryl was very helpful as she checked my membership number and I was able to buy onsite. She even printed them out for me which I appreciated the service. Highly recommend AAA. read more

I waited for the tow truck for an hour and 45 minutes. This has been typical the past three times that I've needed to be towed.It always takes them about two hours to get a truck to the location. I'm always in the city in fl when i need a tow so there's no reason it should take two hours every time. AAA needs to contract more towing services. In the city I live in there are probably 10 different companies that will tow.Tonight, the truck driver arrived right when it started to rain, now we're sitting waiting for the rain to stop before he will tow my vehicle. read more

While AAA has been helpful in the past, this recent time using them to tow my fiancé's car to the mechanic was horrible! They kept the car in park instead of neutral so that when they hoisted it up by the rear axel to tow it, it was dragging the front tires on the pavement the entire way instead of the wheels turning. Now the front two tires have two bald spots from where they were in contact with the pavement and they are very slowly investigating the damage claim to cover the cost of the new tires we now need to get, on top of the actual problem with the vehicle! read more

AAA - Sarasota - Front tire with bald spot due to tow truck driver leaving car in "Park" instead "Neutral" for tires to drag instead of roll across pavement. - Home & Rental Insurance Near Me - Sarasota, Florida

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If you are getting AAA roadside and planning to use it next day forget it.they say while sellin it's gonna be active right away but it is a LIE. They are lying when selling .they will charge you extra. Even if it's 3.7 miles towing. Dont believe. Read everything read more

Horrible service. They are not open on Sundays. Not sure why they advertise 24 hour roadside assistance when the stupid place is closed on Sundays. I call them and when I finally reach someone on the phone (after talking to a robot for 30 minutes) they seem like they don't even know how to help me because they are clueless. read more

First time visiting this location. Friendly staff , thanks you for patience in waiting in line .they multi task and assist several people at once so keeps line going. My wish list would be that they offer more gift cards where you can specify an amount. 99.9% were all ones that started at $25 a few were at $15. I came in with the intentions of spending several hundred dollars on. Gift cards in increments of $20. To save time running around to different stores. I was only able to buy one GC and had to run around after. No fault of the staff. Its just a suggestion. Ill definitely come here for some banking needs. They had some decent rates and offer alot of products. I forget that AAA has more to offer than just towing, gas , trip and travel etc. read more

BEWARE.. Was a member of AAA for over 30 years. Last year I purchased a new battery from AAA. After one year I got stranded 4 times with a dead battery and AAA continued telling me the battery was good and only needs charging. Two different independent mechanics tested the battery and told me the battery was bad. Replaced the battery and haven't had any issues since. Battery was warrantied for 6 years and lasted 1year. Called the company AAA contracts for their service and who replaced my battery originally and they hung up on me. Mechanic that replaced the battery said he hears this often about AAA. read more

AAA - Sarasota - Home & Rental Insurance Near Me - Sarasota, Florida

I find AAA Sarasota to be fantastic for battery service. The roadside service has me questioning renewing my membership after 30 years. I needed to have a car towed from my home to the VW dealership in Sarasota. I called the roadside assistance number in the early afternoon and was told they would be there within two hours. I got a call back around 5 and was told they would be there at 9 PM. I had them reschedule for the ext morning and was told it would be between 8 and 9 AM. At 11 I was called and said they would be there at 4 PM. I asked where they were coming from and the answer was Clearwater. I cancelled the service request and called Upmans Towing in Sarasota and in 20 minutes they were in my driveway loading my car to deliver to the VW dealer. Why does AAA not contract Upmans? I called the Sarasota office of AAA and asked them to tell me why I should renew my membership. They didn't even try to convince me. Pat B. read more

Worst customer service. Added a car with current policy and a month later was dropped for non payment but auto deduction was confirmed. Gave them 2nd chance. Upon moving I dropped a car and my over all insurance went up?? And again got another cancelation notice to non payments but Auto deduction worked. Called agent Chanuta 4 times and two emails. NOT ONE RETURN MESSAGE. read more

Been waiting 7 hours... 6 phone calls for roadside assistance.. I keep getting "tech on the way". What a waste of money. Private auto place in morning and CANCELLING AAA.. Sarasota FL should be embarrassed and ashamed. I'd prefer ZERO stars. read more

Im not saying dispatch or any one specific section is bad. However it is ridiculous how long you have to wait for a tow truck to be dispatched. The first time was 7hrs and today is supposed to be at least 4 or more. What is the purpose of paying for AAA if I cant get help in a reasonable time frame. I doubt I will be renewing my membership when no one cares for their customers. read more

Called AAA at 4:30 on 3/4/23 as we had a car overheat and we needed a tow to the local dealer. They said they would get someone out. At 8:30 we had heard nothing, called back, said it's so busy, but we will get by10:00. At 9:30 we called back (note we were doing all the calling) and they said arrival at 10:15. Jumped in car as we had driven another vehicle home and at 10:00 they called and said we don't actually have a truck. This went on until 1:30 when I fell asleep. At 3:30 I got an automated call saying we still have no plan. When I got up around 6:30, I called again, same answer no plan, no idea. I waited until 8:00 said enough cancelled the tow and made one call, and we had the car on a wrecker within 45 minutes! Horrific services in Sarasota, no idea what value this service has. Now I will bill them for the tow and to saying they don't make it easy is an understatement. Had to call and wait 20 minutes on hold (again) to get someone to tell me how to find the form on the web-site (yes it is buried). VERY dis-satisfied customer (former customer) when subscription comes due read more

Roadside service I have been a member since 1978. The battery service that I seen in the past 5 years has gone down hill as batteries they are putting I believe are undersize don't last much more than half the warranty. This is disappointing!!! read more

Today is the end of my membership with AAA. After 4 hours waiting for road assistance, I decided to cancel my membership. The service provided was "0" on scale of 1-10. Communication was the worse, their system antiquated, no one had an explanation for the delay. A driver supposedly showed up somewhere and couldn't find my car... BUT they didn't bother to call me... I called several times. Then 4 hours later they finally called to see if I still needed the service. Thanks God I remembered I had my car insurance road assistance with CONNECT through Costco. It was the BEST service I needed. I called them and within 30 minutes!!! they provided the service I needed. 10+ costumer service through COSTCO, CONNECT is the BEST road assistance provider! AAA needs to have their communication systems, mobile texts and GPS locator updated to the 21-century. Their links didn't work, the operators didn't know anything about the previous calls and request I had made, ETC. Unfortunately, I had to give this review after many, many years of membership. When I needed their service the most, they were the worse costumer service providers. read more

Garbage for service . They blame companies they hire for road side assistance for not showing up etc The truth is they simply don't want to pay good , reliable local companies to provide service so we are stuck with the lowest quality service . read more

Got all the maps we wanted! Thanks AAA! We picked up a few travel accessories, all at much better prices than most travel stores. We even got a luggage scale that we had been waiting for a good price on Amazon, better price here. Luggage straps (2), better price here. SunPass for those nasty tolls, same price. AAA can't do much about that. Very helpful staff helping us with maps. Not as helpful about the tolling situation. Not their fault, but would have liked more tolling info since the toll by plate wasn't what we were expecting. Plenty of parking. In the shade even! read more

the worst. July 31st, i swerved off a road to avoid hitting a deer and ended up in a ditch filled with water. I was not hurt but suffer from copd and am on oxygen 24-7. I immediately called AAA and explained my situation including the fact I had a limited supply of oxygen in my car. i was assured a wrecker would be there within an hour. Repeated calls did nothing and after three hours, a passerby used his truck to pull me out. i called and cancelled my need for assistance. my wife and i have been premium members since 1984. when they send use renewal requests, we'll probably make them wait awhile. a long while. read more

Coming from Broward County, there are no words to describe the level of anxiety caused by a trip to the DMV do anything with my driver's license! Upon moving to Sarasota, I made an appointment at the Sarasota AAA office for my address change. What a breeze! The staff was friendly, the service was efficient and I would highly recommend this office to anyone who needs to deal with DMV issues! read more

I went to this AAA to get my Florida drivers license. Made an appointment and got right through. They are very speedy and don't make you wait very long on appointment day. No walk-ins for drivers licenses, you must make an appointment. read more

I purchase all my theme park tickets at AAA. I always receive excellent and knowledgeable service!

I purchased 8 fun passes for Busch Gardens for an upcoming family visit. AAA never informed me that they were non refundable. My nephew became sick with the flu and is unable to travel to FL. The ticket will not be usable since he lives out of state and will not be returning. I called Busch Gardens and they said if I had purchased through them, the ticket would be refundable. I called AAA to find out if they could refund my ticket and they said their policy is no refunds. In this case AAA is not an asset, it is a liability and I will never do business with them again. read more

Moved to Sarasota and bought a condo and had AAA travel club. We checked out their prices for home and car insurance and being members, couldn't find anything better. If you are looking for car or home insurance and are not a member, the money you save by joining will be well spent by the savings you incur. Super friendly, and very helpful. We had a great experience and saved a lot of money on both our home and car insurance. AAA on BerRidge, Awesome people. Kevin P read more

This is the best AAA in the country. We had a very complex travel plan for an upcoming National Park driving trip. Tracey is amazing at finding us the best deals at hotels and helping with the trip plan. A trip that was complex became simple. Thank you again and again! read more

Called AAA for roadside assistance at 7 pm, they said they would be there at 7:45. Never showed up, then was told that they were "closed" for three hours. Then was told that they had no one available to help and no estimate of when help would arrive. Had to find a local towing company myself and got towed at midnight. I've been a "plus" member for 15 years and this the "special treatment" I received. Canceled membership and added the app Honk, the new uber of roadside assistance. read more

I have worked with Rachel for my auto insurance. She is great, knowledgeable, awesome customer service!!!! She made the whole operation flow smoothly and made sure that I was getting the best deal!! read more

I received a call from aaa about my auto insurance. Unsolicited! After a few questions they suddenly said taht the computer had afiled and they would call me back in half an hour. Nothing came and still nothing. Maybe they are as bad as trying to get the reveiw written as the site they call out does not work either. Also as I would not supply them with the homeowners ins detail on their questionaire they would not give me an on line quote. read more

In their travel department for AAA -- Tracey in Sarasota FL was quick, competent, and knowledgable in helping me with a rental car-- she had documentation for the no fee for extra driver, and helped me utilize a coupon that substantially reduced my fees. Huge thumbs up and many thanks -- we will be return clients! read more

Great service for a driving trip to Houston, Texas.

Very friendly and courteous service. Took care of our needs quickly and they were very helpful. Very good experience.

For driver license renewal in Sarasota, Florida. Air conditioning was out in the building, so it was extra hot, really miserable. But the staff was very pleasant and cheerful and did the best they could. I had an appointment, but arrived early and they accommodated me (in this office, for license renewals, appointments are required). I had to change my license address too as well as renew it. I also wanted to change my auto registration address, but they said they could not do anything with registration, I had to go to a government office. It turned out that in the process of changing my driver license address the registration address was changed automatically. Very easy to find the office. Pleasant experience. read more

I went to the AAA Insurance office after purchasing a car. Ray was such a help, I asked him to give me a quote on our homeowners insurance. After a few days of searching, he found the best carrier for our needs, and we got a great price. It was my first encounter with AAA Insurance, but it won't be my last. Ray's the best! read more

We continue to use this AAA office because of the personalized service and friendly treatment we receive from our representative Joanne.Joanne is very knowledgable and always looks for the best deals we can get.She get back to us quickly with any questions we have and does all the research to answer any questions we may have about the ports we are going to visit.Kudos to Joanne.A valued employee for your organization.Sit back ,relax and let her do the research .You won't be disappointed. read more

Had a very productive visit to the AAA office in Sarasota to plan 2 trips. Tracey Mattiello was excellent, very knowledgeable about both Miami and Tampa and the routes to each city. I came away with not only my Trip Tiks but also a load of helpful information on lodging, sights, highways and other items. It was a pleasure to work with Tracey, she helped me save time and money. I feel I got more information than I would have had I just done my online search. read more

Had dead battery. Called at 7PM, Was told they could not find anyone to come out to help me. They said they would have to transfer the call to another department. They took my phone number in case the call got disconnected. Call was disconnected. No one ever called back. Called again and was told they still did not have anyone who would come out to help me. Again was escalating the issue to another department. They were to call me within 30 minutes. Well, after 30 minutes I got a call telling me they still could not find anyone willing to come out. Sometimes later, I got a call they were sending a Locksmith out to help me. He had jumper cables and could start my car, but did not have any diagnostic equipment to tell if the batter was functional or there was another problem with my charging system. So I can not drive my car until someone can test my car to see what the real problem might be.Don't want to stall out in the middle of the road or not be able to start my car again, once I shut it off. Just one other fact. It was almost 10 PM when the Locksmith finally showed up. Next day: Went to AAA Sarasota to speak to them in person. They said they were going to write some type of report uf the incident. They also arranged for someone to come out and check the car's electrical system. They put a call in to one of their service providers and told me I could expect them to show up sometime within 15 minutes to as much as 1 hour. They also said the provider would call me and let me know when they were going to show up. The provider showed up past the 1 hour time I was quoted. No phone call. The person they sent started testing my car. He said their was a bad relay that was draining the battery. I thanked him and he left. I then called the company who takes care of my vehicle. They said to bring the vehicle in and they could run some tests to isolate and define the problem. The first test they ran said the Battery was completely dead and not able to take a charge. There was no faulty relay that was draining the battery. Once a new battery was installed, they checked my electrical system and found no other problems. So the person that AAA Sarasota sent either did not know how to teat the system or his test equipment was faulty. Not only did he wrongly tell me what was wrong with the system, but, if he had correctly found the problem, he would have been able to sell me a new battery. The battery test cost me $24.95, plus the cost of the battery and installation. 3rd day Went back to AAA-Sarasota so I could talk to them personally and have them document what had happened the previous day. Met with the Manager and brought him up to speed on what had gone wrong thr previous 2 days. He listened to what I had to say and agreed none of this should have happened. He offered to extend my membership for another year. I took him up on his offer and thanked him for listening to me and taking this seriously. I can only hope they make some changes to how their system works, so other people do not have to go through what I did.. read more