Am correcting my review per response from management: I have…read morewritten highly positive reviews as well as some negative ones, so to be clear I feel I am fair and willing to give praise where it's due. This review is somewhere in the middle. Am giving this business a 3 out of 5 based on the following: Pros: The facility is neat, clean, secure and well organized, access is good and the staff are helpful. Cons: We initially got our unit in May of 2021 for $75/month, a very good rate. 6 months later they raised the rates 25% from $75/month to $95, then raised them again 4 months later at the end of February another 15% to $105/mo. That's a whopping 40% raise in rates in less than a year! I don't appreciate being leveraged for money based on the perception of how inconvenient it will be for a client to relocate their stuff to another facility. If you use these guys, go into it open-eyed and don't be duped by an introductory price that sounds great unless you only plan on being there for a month or two. They will absolutely raise your rates. Recommend finding a contract where you can lock in your rate for the expected duration you plan on storing your stuff, or where the storage facility is at least up front about what rate increases you might expect. This was (in my opinion), opportunist money-grubbing for a client that had planned on storing their belongings for about a year. We're relocating our stuff at the end of the month, and yes, while it's inconvenient, I don't appreciate feeling like I'm being leveraged by someone on the pretense that somehow they have to raise rates to prevent "going under". Seriously? Give me a break. That poor-mouth excuse is hard to sell when this struggling company somehow has enough profits to build a second storage facility right across the highway during a high cost construction boom. I count at least 250 10 X 15 units plus another at least 100 smaller units. Even at 70% occupancy, this translates to gross monthly income of at least $25K on this facility alone. You guys make plenty of profit. Raising rates so grossly at a time where so many people are struggling is a direct reflection on the kind of people you are. I stand by my review. Giving you 3 stars is more than you deserve.

This place is incredible! Fantastic Customer Service right out of the gate excellent communication…read morethrough text, phone calls, and upon arrival to reserve my unit their friendly staff greeted me with a smile and provided me with thoughtful answers to help me make sure that this was the right storage facility to best suit my needs

Jacob and his team are the epitome of professionalism. My Porsche 981 Spyder couldn't have been in…read morebetter hands. I wound up selling it to a gentleman who flew out from Pennsylvania and Jacob and his team accommodated arranging the pre sale viewing and shipment. The shippers were late picking up the car, yet Jacob didn't complain a bit when they helped load the car at 10:30 pm! I can't recommend any business more highly. Stellar,

Samantha is amazing to work with. She has contacts to help in moving and is easy to communicate…read morewith. She's a pleasant and fun person, willing to make suggestions to make storing and moving a good experience.

Easily the cleanest, easiest self storage solution in the area. My wife and I were searching for…read moreunits as we were living from Washington and were in need of a temporary storage solution. I reached out to several solutions on the local area of Spanish Fork, Springville, and Mapleton and Simplex was the first to reply. Samantha is the wonderful lady that runs the place and she reached out with all of the information that I needed and was by far the friendliest person I interacted with during my search. Based off of my conversation with Samantha alone, I knew that I would be using Simplex over the others. The units are extremely clean, very tall (10 ft?), are relatively new and very secure with 24/7 monitoring. I was able to rent a 10x15, a 10x10, and a climate controlled 5x5 unit. It was easy to set up, extremely easy to pay and move in, and a breeze to check out. Our stuff was in perfect shape when we checked after having our stuff stored for 4 months through the summer. I can't stress how awesome Samantha was to work with, as silly as it sounds for a storage facility. She was very accommodating to our circumstances, even let me park a Uhaul overnight when I was in a pinch. She'll remember your name and she'll proactively reach out to see if you need anything. I highly recommend Simplex if you have bay storing needs.

I had Coconut Cleaning come out and clean my couch and they did excellent work. They even took…read moreapart my couch to get in between the crevices and didn't leave until they made sure I felt good about the work they had done. Definitely recommend!

I would be very clear about the pricing before you hire them. We thought we were getting 50% off…read morebut ended up paying more than we did for a full price service last year with another company. Questioning the tech did no help and ended up making me feel like a jerk cause he couldn't answer anything and it became super frustrating. Almost $300 for 1 family room, 1 office, stairs and 4 foot hallway, and that's with the discount!?! I will not be hiring them again.

Been a customer here for years. They have great prices on storing stuff I love the wider rows…read morecompared to most storage units plus their unit size selection is awesome. I have both a personal unit and over the years have had several business units. Plus all the antique signs, vehicles and gas pumps are so cool. In the rare chance you catch the owner he has a story for every one of the antiques that are there.

I do not use the storage here, but came for the museum part. They do charge $5 a person to walk…read morethrough it and only accept cash. The old petrol signs, tanks and old cars were neat to see, but it did feel a little spendy for to walk and see these items. This felt like a one time trip, but was neat to see everything.

I rented a UHaul trailer here and everything went perfectly. Brenton was friendly and helpful. He…read morepulled the trailer out and had it ready to go a few minutes before they opened (he didn't know I was there already). He opened two minutes early and took care of everything promptly. It was checked in promptly and without hassle after return as well. My past experiences with the UHaul place in Lehi (that has now closed) never went this smoothly.

These guys are crooks. They double billed my credit card for an out of state move and refused to…read morehelp out. This tied up over $1,000 in charges and they would do nothing to call corporate, saying they could not get into their software for charges over 1 week. Still no return of my money. I had to go to my credit card company to get them to return the money to me and research the fraud.

Be warned that the pricing on their webpage is a lie. Be prepared to fork over extra in a…read morenon-waivable monthly protection coverage fee that could almost double the advertised price of the unit.

Incredible Customer Service!! Very clean, nice units!…read more I recently reserved a storage unit online for this location. A very nice lady named Mercelle manages it called me the next day confirming my reservation and offered to email me the paperwork to sign because I wasn't close by. On move in day I realized I wasn't going to arrive during business hours so I called her to ask for direction on what to do. She left my unit unlocked for me with a sticky note inside containing instructions I would need. We actually wound up needing a lock after hours (they use a special cylinder lock, take my advice: just buy it from their office and save yourself the hassle) and I called and left a VM that we needed help getting a lock on our unit. The moment Mercelle heard the message she put a lock on our unit and locked it up for us until we arrived to pick up the keys! 10/10 recommend this company and location. They work hard to remove some stress of moving and are very accommodating.

Had a great experience with next level! Our old carpets are looking so refreshed and all our animal…read moremesses are looking amazing!

Next Level REALLY IS NEXT LEVEL! Their response was quick,…read morethe quote was fitting, and the service was AMAZING! We live in a 4 story townhome our balcony is in the fourth floor, where our BBQ is located... as you can imagine bringing marinated food all the way up and dropping the entire bowl of meat and Chinese RED BBQ SEASONING onto off white/grey ish carpet is NOT something you want to do! Sent them a couple of pictures and they came out as soon as possible Jerod was VERY knowledgeable with what type of cleaner to use and took care of it like it was NEVER there! He even touched up some landings where the sauce splattered onto the 2nd and 1st floor. Value wise we definitely felt like we under paid! Thank you Jerod!