After a horrible experience with a Miele authorized seller in Hayward (which I wrote about in a previous review), I was honestly expecting the worst when trying to get help with my Miele vacuum. Thankfully, my experience with Jose at AAA Vacuum & Sewing was the complete opposite. AAA Vacuum & Sewing ended up being exactly the kind of honest, helpful service I was hoping to find. I wasn't even an existing customer there, and Jose still took the time to help me figure out my warranty situation. From the start, Jose showed excellent customer service. At first it almost felt like he might be turning me away since I live on the other side of the Bay Area, but I think he quickly realized I had already gone through a frustrating experience with another authorized Miele distributor and genuinely needed help. Jose took the time to listen and really hear me out. He even FaceTimed me so I wouldn't have to make the trip unnecessarily, which I really appreciated. That small gesture alone saved me a long drive and immediately showed he cared more about helping than simply getting another customer through the door. He was also very honest and transparent, explaining that what Miele customer service told me might end up being different from how the warranty process actually gets handled. I appreciated that he didn't sugarcoat anything and was straightforward about what he could and couldn't control. Jose mentioned he was already planning to contact Miele later that day for another customer and kindly offered to ask about my situation as well. It was clear he knew the warranty process well and had experience working directly with Miele. He took my serial number, reviewed the emails I received from Miele, and looked at the photos I sent of the vacuum hose that needed to be replaced. Fortunately, the hose ended up being covered under Miele's warranty, and Jose handled ordering the replacement so everything was taken care of properly. A couple of weeks later, my husband stopped by AAA Vacuum & Sewing to pick up the replacement hose and also commented on how nice Jose was in person. While he was there, he noticed Jose helping two older women in the store, one of whom was in a wheelchair. Jose was incredibly kind and even helped them out of the store. Moments like that say a lot about a person. As someone who had already gone through a frustrating experience elsewhere, I really appreciated Jose taking the time to listen and help me work through the situation. Jose clearly takes a lot of pride in how he runs AAA Vacuum & Sewing, and that really shows in how he treats his customers. If you need help with a Miele vacuum or a warranty repair, I would absolutely recommend AAA Vacuum & Sewing and working with Jose. read more

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I've been shopping around for a vacuum cleaner for a few months and went to AAA Vacuum & Sewing. Jose was patient and answered all my questions and let me try them out. I did my own research and decided to purchase the one Jose recommended that would meet my needs. I'd encourage people to shop and support our local businesses. The price was a little higher but the service is worth it! read more

An absolute gem - most amazing and thoughtful owner who took the time to explain the potential repair. I was a little nervous about the repair cost but he explained everything and I am absolutely bringing all my repairs to him. No need for send more appliances to landfills. This repair shop is absolutely your solution. And will save you time and money. read more

Shout out for Alex!! Rare and fantastic real awesome human .. and what kindness and patient customer service we so seldom see these days. 1st off, when I went into the store, he was helping an order lady who had brought in a vacuum to repair and moving and speaking understandably at glacial speed asking million and one questions. Alex patiently and kindly answered all of her questions with a smile. And then .. helped her carry the vacuum and load it on her car. Then when he came back in to the shop with a smile, and he so patiently took my sewing machine (which would not turn on), quickly determined that I had a wrong cord, used a correct cord to get it to turn on, then showed me numerous sewing tips and sewing machine use tips. I never see people being this human and kind these days but Alex is a wonderful gem of human! I'll be back for all my sewing machine needs here to Alex. Thank you again Alex! read more

Very professional and really Reasonable pricing Good hours Has all the necessary parts read more

Jose assessed my sisters 35+ year old electronic sewing machine in less than five minutes. Beyond expectation he also had a ready referral for my serger repair. Five stars! Even more if I get a trade in...appreciated, thank you! read more

I brought in a 1950s Necchi sewing machine, which needed a repair after 10+ years of not being used. It is now good as new! The service is high quality, good value, and timely. I will be coming here for all sewing machine needs. Highly recommend! read more

AAA Vacuum & Sewing - 1950s Necchi sewing machine is now good as new! - Appliances & Repair Near Me - San Mateo, California

They know their vacuum cleaners, and their BBQ grill green egg line. Service is fast and they do a great job with repairs!

They do not indicate on receipt or when purchasing " no returns" The vacuum wasn't used only turned on to try to get it to work, and kept malfunctioning - between carpet mode and floor mode. Equating the purchase of a vacuum to that of a car. Over priced and bad customer service. read more

I'm giving my highest praise to Jose from AAA. I brought in my sewing machine, which had been jammed and completely unusable. He took the time to carefully troubleshoot the issue. What impressed me most was his ability to think creatively and find a fix that didn't require taking the entire machine apart--a task that would have been time-consuming and costly. Thank you Jose! :) read more

I have always had such great service from Jose. He has always tried (and succeeded) to extend the life of my high quality 20year old vac and always makes it feel like new. Never ever any pressure to buy anything, upgrade, etc. Jose is always so friendly and communicative, a really great guy to work with. read more

Horrific experience - terrible customer service. They clearly don't care to help anyone if it's for an under warranty machine (and therefore supposed to be free). The man on the phone was condescending, rude, and utterly unhelpful. He said I could bring my machine in but would be charged bc "user error" isn't under warranty - yet he offered no solutions or suggestions at all aside from saying I should to use all Brother branded products for my projects (which is unnecessary)! I kept trying to explain that my issue was with the bobbin tension, not with the materials, and what I had already tried in terms of troubleshooting - he would cut me off each time. I spoke up for myself saying "Hey, I'm asking you for help and you're being so rude" - and he simply told me to take my machine elsewhere. Seriously a heartless man who needs to get off his high horse. He has no business treating other human beings this way. I hope he finds a job with no customer interface so he doesn't subject others to this type of mistreatment. I ended up calling another sewing shop and they were so informative while still being KIND. They were able assist me over the phone and had the issue identified and helped me fix it within 5-10 minutes. read more

Super friendly and honest. Won't try and upsell you. Fair prices, and they know their stuff. I wish every service place was like this. Cant recommend enough. read more

I finally made it here to see what was wrong with my 15yr old Dyson. I had tried to diagnose the issue myself with partial success. Jose was able to fix the issue in less than 1minute ‍. He recognized another issue quickly as well but said I could use the vacuum without fixing it. He quoted amounts that seemed reasonable. I appreciate Jose's upfront and transparent style. He could have easily taken me for $200. I will definitely come back here when my vacuum really goes out. read more

I purchased a bulb for my sewing machine. To my surprise, it burn out in about two weeks. When I brought the bulb back, with a receipt, for an exchange, I was told that they "don't make bulbs like they used to" and that "the vibration from the sewing machine destroys the filament in the bulb". Why are they selling bulbs that can't survive the vibration of a sewing machine for use in a sewing machine? I've been sewing for 52 years and have never had a sewing machine bulb last only two weeks. It's more like 10 years. It seems as though they are knowingly selling defective products and/or don't stand behind the products they sell. I won't be shopping there again. I guess I should feel lucky that I only lost $5.49. read more

Oh My gosh! This is a San Mateo--no a San Francisco--a USA gem. I brought a very old but functional White Sewing machine for Jose to consider repairing. First, he is the nicest, most conscientious person you could ever ask for advice. He did an excellent overview of my machine, cleaned, oiled and re-calibrated it. All for the fee charged to initially evaluate the machine. Exceptionally reasonable. Plus he did it in a day and called me immediately to let me know it was ready. He actually assessed a problem that I hadn't asked for service--I was just dealing with the aggravation. Before I left I asked if I was using the correct setting for a big project. He plugged it in and we tried it out. Perfect. So now my machine runs like a mercedes--a porsche--a well-running White sewing machine! I am a cardiologist, so I love when machines work well for the intended tasks. We need more people like Jose to fix things that should not be put in the landfill but returned to use. Especially old appliances which were built to last. Plus if one can deal with a fantastically kind, talented, honest person like Jose, what a better community--world-- we have. Please give him front page space to encourage others. read more

I appreciate business like AAA that can help repair household items to extend their usefulness instead of disposing them and buying new ones. I mistakenly ran my vacuum over a small piece of paper that got lodged in the head, blocking the suction hose. It was so deeply stuck that I couldn't remove it. Jimmy quickly dislodged the paper; he was courteous and professional, and I will be a returning customer. read more

I WAS IN NEED, AND THEY HELPED ME with a quick fix on my vacuum cleaner and gave great advice. They have wonderful items in the store, and I bought several excellent cleaning products. SUPER NICE and helpful!! read more

Before purchasing a new vacuum make your way to AAA. I was given so much need information about my broken vacuum. Turns out I'm the one who broke it by using carpet powder. I was given much appreciated information and service. Ultimately, purchased a vacuum and will return for another...yes, i broke two. It's worth the time to talk to a pro when spending hard earned money. read more

I've been coming here for years to service my sewing machine. I put my machines through a lot, especially now for mask making and Covid crafts. Jose does an excellent job to keep my machines running well. The $130 fee is reasonable to maintain my 30 year old Bernina (my late mother's) and totally worth it to make sure it lasts. Easy to get to and free parking is also available. Great customer service and quick, too. read more

We're lucky to have a repair shop like this still around for our needs. He recently serviced my Oreck vacuum for what I considered a reasonable charge and it worked as well as it did when it was new. I then managed to clog the hose with needles from our new Christmas tree and he cleared it at no charge. That is not a blanket no charge situation. He has a business and his time is all he has to make his living. Having spent my life in a service business I would have paid a service charge without complaint, but he's just a good guy with a good heart. I hope you will support him and keep this asset to our community thriving. read more

This store carried the bag for Miele vacuum cleaner. I want to shop at stores like this to support our local community businesses. Even though the business name is Vacuum and Sewing, he mostly carries grills. read more

Located downtown San Mateo. There are parking spots next to the shop, or across the street are paid parking spots...up to you. This is a place you want to take your sewing machine to be fixed. I was given my sewing machine by my late grandma, it carries a lot of sentiment. Lately sewing has been more of a slight struggle, knowing it's never been serviced before. Did some research and found this place AAA Vacuum & Sewing. Called up the number and was quoted that a sewing machine tuneup is $130. I'm okay with that, because I don't want to buy another machine, this one means the world to me. Took it into the shop, had a nice conversation, left with a reclaim tag. I'd say less than a week went by when I got a call saying my machine was ready for pickup. Today I finally pulled my sewing machine out to alter a shirt, and it purred like a kitten. It was like a enhanced sewing machine. Really good job! Now I'll get many more years of love out of it. read more

What a great locally owned business Good value and personal service We purchased a quality USA made vacuum and are very satisfied Five Stars! read more

In a normal year, my sewing machine doesn't get a serious workout, but when the COVID pandemic hit, I started making cloth masks for donation, and after four months of daily use, my poor machine was beginning to show signs of hard use. I was afraid that they'd be closed (for me, sewing machine repair turned out to be an essential service, but who knows who else would feel that way?) but no, they were there. I dropped my Brother off on Monday, and by Thursday it was ready to be picked up, and running better than it had in years. Jose was cheerful, the work was good, and the price was reasonable. I'm utterly sold. read more

I went in to look at some vacuums and the person in the store took the time to discuss and demonstrate each vacuum. It is so hard to get that level of service anymore. Thank you! read more

Great place to get a decent sewing machine. Friendly, quick service, and very fair and honest! I was last here 9 years ago when I purchased a Brother sewing machine, which has served me well without major issue until last night, when I was not able to resolve a tension and bobbin issue. At that point, I thought my cloth face mask effort had ground to a halt until I found out they were open during the shelter-in-place order (quick response on Facebook messenger!). Today was the first time I've been there since I purchased my sewing machine and Jose quickly assessed my machine, found the issue within 10-15 minutes, which was a simple fix, and didn't even charge me even after I asked him. Will definitely be back to have him tune up my machine once I can stop making face masks during this pandemic. read more

If you appreciate good quality repair service for your vacuum cleaners and sewing machines, then AAA Vacuum and Sewing is the place for you. I have an older model Eureka canister that you can't buy anymore and it was nice to know I could still get it fixed and treated with care and respect. I brought my cleaner in for a repair and without even asking, Jose the Owner, took it upon himself to service , lube and "clean-up" my machine, giving it the royal once over. It was like getting a brand new machine back with a new lease on life. In addition, he put a complimentary dust filter and bag in it so that it was all ready to go by the time I came to pick it up. Now this is service! I have come here a few times before, but after this, I will only be coming here for all my repair needs. sidebar: There is also an extensive line of computerized sewing machines as well as newer model vacuums on display in the showroom as well. It was a great place to explore the machines without feeling pressured and I liked being able to touch and feel what I was buying, in person, instead of blindly purchasing anything similar on Amazon without being able to actually touch it. Sure you can always return the Amazon product but why waste the time? I would rather see and like what it was I was buying first, before actually making the decision to purchase it. The parking here is always great and easy too for a quick in & out drop-off, very convenient! read more

I am very impressed with the service and decency of the gentleman who attended to my sewing machine issue.bruce looked at my 35 year old pfaff sewing machine and was very knowledgeable.i would recommend this company read more

I was in the neighborhood and went in to purchase needles for my sewing machine. The price was just over $7 and I watched the owner incorrectly count my eight $1 bills twice. He asked for another dollar and I was so shocked I gave it to him. Be careful read more

These guys saved my life! My electrolux head had broken and was unusable. Friendly and fast and affordable service is exactly what I got. Bonus is that sometimes you get to smell delicious food cooking in their green eggs they do also sell! :) read more

Went here for Big Green Egg accessories and was not disappointed. The also gave me great grilling tips.

OK, I gave this place a good review with my first visit. But my second interaction with AAA was so outstanding that I decided to erase my entire review and write a new one: This is a small independent company. The customer service here is above and beyond quality. Let me explain...I came here once to get something fixed. The guy here was so damn honest, knowlagable and sincere...So I decided to give them a call to ask for a Sewing machine recomendation. Now, I'm used to using industrial sewing machines and sewing all types of garments. Jose tells me about this "amazing machine they just started carrying. He invites me in to take a look. ...I'm thinking, "what have I got to loose?". So I go in to check it out. He shows me this whole demo of the machine-Lets me test it out for for as long as I want. I'm completely blown away by how amazing the machine is. I get a killer warrenty. Then I'm offered a FREE sewing class-that's a one on one appointment with someone who knows the machine... Prior to this I had bought a Singer (=shit) sewing machine from SEARS(=shit) by one of the many disgruntled employees who know nothing about anything they carry, who gave me a rather costly and shitty "warrenty". Although I did'nt realize just how shitty my experience was untill I went to AAA-Where, my experience was pretty much impossible to beat. They certainly have my respect and loyalty! YA! read more

They did an excellent job in diagnosing the problem for our Miele vacuum cleaner. Quoted us a price for repair and when I picked it up it was actually less than original quote. Vacuum works great!! read more

I've been coming to this shop for years for vacuum cleaner servicing. (My Miele has an uncanny ability to get clogged, but I can't bring myself to buy a new vacuum...). This store is awesome!!! They always try to fix my vacuum as quickly and inexpensively as possible. They are ethical, knowledgeable and all around an amazing neighborhood business. When I do get around to buying a new vacuum cleaner, I'm going to get it here, on principle, to support this great business. Thank you, AAA!! read more

We went here a few weeks ago. Our ~30 years old canister vacuum broke and we wanted a new one. Canisters are now a very small part of the vacuum cleaner market so they're not easy to find. The person who helped us (owner, I assume) was friendly and very helpful, explaining the feature differences between the different Miele models, and letting us look at them. Because we only wanted a vacuum cleaner to use on hardwood floors, not carpet, he recommended the bottom of the Miele line, and it made sense to us so we bought it. It works great! read more

Years ago, when this shop was in its old location, I wandered in looking for information on purchasing a Miele vacuum. My friend had one and loved it. I was sick and tired of spending money on upright vacuums that died after a year. Jose talked me into buying the Miele and I have been grateful ever since. This machine is amazing. I would buy one again in a heart beat. In fact, I replaced my dishwasher with a Miele just because I was so impressed with my vacuum - but that is another story. For awhile, AAA Vacuum & Sewing had the GIANT Miele washer and dryer in their shop for display purposes. I was waiting for my current washer & dryer to croak so I could replace it. Well, it did and when I went in to AAA, Jose told me NOT to buy it. Who does that? He was not happy with the performance and told me so. I didn't buy it! For a few years I have been drooling over The Big Green Egg. I HATE gas grills. We have one and I refuse to use it. I've wanted a smoker or a grill I could use charcoal in but didn't want to spend the $$$ on the green egg thing. My birthday and Mothers Day are like two days apart and I always get the gift shaft. This year, prior to my shaft, I decided I was going to buy myself the Big Green Egg. My husband gave me the thumbs up (allowing himself off the hook) and I went and purchased the egg. I am all about supporting small businesses! I love that these guys are down the street, always helpful and they don't steer you wrong! read more

Amazing service! I had a problem with the foot pedal to my sewing machine & the representative who I spoke with was so helpful and resourceful! Thank you so much, again! read more

My vacuum sucks (doesn't suck). Stopped in to have a chat with these guys about fixing it - they were very upfront with the expected prices and doing a free estimate. They have also branched out into selling Big Green Egg ceramic BBQs for some reason. These are the greatest smokers, but not very apartment-friendly. perhaps when I have a deck and begin living at Home Depot on weekends I'll buy one. read more

When my Singer was no longer picking up the bobbin thread, I figured it needed to have the timing adjusted. Went in to get it repaired and tuned. Turns out the issue was the bobbin gear and it would have cost way more to fix than to get a new machine. Although I didn't get my machine repaired, I really appreciated the time they took to look at it and give me an honest review an estimate before I committed to a repair. That's what great customer service is all about. read more