We have loved the learning experience. We have been going there since it has opened and they have…read moremade the transition of using daycare for the first time much easier. It's clean, secure, and fun for our child. The center director, Melissa is great and if there is an issue to be addressed, she handles it with professionalism and confidence. You can almost guarantee that the issue will be gone by the next time you walk in the doors.

Unfortunately we had a very negative experience at Kids R Kids West Chester. Initially when we…read morestarted our daughter there, communication from the principal was good and the care provided by the teachers was decent. Things really started going downhill when Jessica took over as principal. We started noticing the updates through Procare were few and far between, and when asked for updates from the teachers at pick up we got minimal info... so we started resorting to watching the cameras that were made available to parents. At this point we started noticing our daughter (and many other kids) were not being offered drinks for breakfast - this was noted on MULTIPLE occasions. My husband and I reached out to the front desk numerous times to voice this concern to assure our daughter is offered drinks, and after progress was not being made we reached out to Jessica via email. The email was ignored, so my husband spoke with her one day at pick up to request a meeting - at the meeting we expressed our concerns of drinks not being offered, she assured us this wasn't true and diminished our concerns. We pleaded for her to look at the camera footage, but I don't believe this was ever done. We also expressed our concerns that Procare had been down for a month and paper charting wasn't being done. She gave some false promises that she would talk to the teachers and assure this is being done here forward and said there was nothing they could do about Procare being down. The coming few weeks we received maybe two paper charts with Procare still being down. The final straw was when we brought our daughter home and noted that she has a diaper rash and un-wiped leftover stool on her legs and peri area. This was shocking because our daughter is 2 years and potty training, and hasn't had a diaper rash since she was a newborn... and this happened in a matter of 8 hours at daycare. We pulled her from Kids R Kids that day, reached out to the regional director to voice our concerns, who was so apologetic and wonderful. She did inform us that Procare was only down maybe 3 days, and not the 1-2 months that Jessica led us to believe... so just another wild thing to add to the list of concerns. Overall I would NEVER recommend this daycare to anyone under the care of Jessica and the toddler room teachers (aside from Miss Helen, who was very kind and caring) they have no accountability and don't take parents concerns seriously. Please think twice before sending your child here.

My son attends Kids R Kids. He's extremely happy there, the teachers make an effort to build a…read morerelationship with him which is important for me and him. As a parent you need the comfort of knowing your kid is going to be safe and have fun throughout the day, They absolutely put my mind at ease. The environment isn't one of a daycare it has a family feel. Thank you for all you do!!!

I absolutely love this center my children are well taken care of and the staff is incredible and…read morehelpful they are doing all the guidelines for the covid-19 I will keep my kids here til they can't go here anymore Great Job Ms.

The place is ok, the people that work there are nice but the business can't keep staff, and have…read morereduced hours of operation and days for full time kids. Now we are forced to find a new provider after years of increased rates. I love a lot of the staff but something about the place drives team members away.

My daughter attended here, she learned so much and I absolutely loved the staff! We were sad we had…read moreto leave when we moved states but wouldn't hesitate going back if we move back to the area!!

My family has been going to this center for years and we love it!! The staff treat our kids like…read morefamily and really love what they do!! My son is 4 and is being taught as if he goes to preschool and he is learning a ton!! My 8 year old did the same thing when he was younger and was well prepared kindergarten. Great staff and warm, welcoming atmosphere!

Anna is such a fun and enthusiastic teacher! We enjoyed her class and look forward to more. Highly…read morerecommend!

Honestly, not pleased with my service. My mom and dad both…read morepaid nearly 700 dollars for my incars. I thought the experience would be better considering we were almost paying 1,000 dollars. First of all, they always ran out of time. I scheduled all of my incar appointments from 11-1, sometimes the instructor would not be at my school until 1110, and sometimes I would not get back to school until 130, leaving me to miss a lot of class. Secondly, we must discuss Tom. Tom was very weird. Kept calling me "sis" and i'm not the only girl he'd done that too. Weird nudges on the arm. Weird shit like that here and there. He cussed in almost every sentence, and was so rude to me. At one point I had to defend myself just so he'd shut up. I made a minor mistake on the road and he kept bringing it up over and over and said he "didn't understand why i would make a dumb mistake like that." However, I had Larry the first two incars and he was awesome. Very laid back and polite, taught me a lot. Pls fire Tom he is super weird.

Great place but the receptionist needs a lot of work . She's great if she's just sitting there not…read moredoing anything . Just don't call her or come in and bother her ... she's working and doesn't need anyone to disturb that!

I loved it they had good experience good staff and my child teacher was very the name Johnathan…read morewas very nice and let my son do fun stuff while still learning

The good, we had good instructors who were overall great teaching our kids and got them very…read morecompetent in the water. The bad, cancelling your lessons is a total pain, you MUST cancel in person "because there is paperwork". Also when they call off a lesson, they just give you an extra one, but it does not act as a credit to your next set of lessons, just a makeup outside of your regular weekly scheduled lessons. For us this meant when we were completely finished with the school we had over a months worth of weekly lessons left on the table.