You don't have to go the dealer…read more.. Franco's Auto Service has been in Kamloops for, well, as long as i can remember and arguably the most respected independent auto service business in Kamloops. Franco's unofficially specializes in the higher end European and Japanese vehicles but don't worry he will work on your POS as well :P Franco is one of those old school European trades people, he takes his craft and reputation VERY seriously. An ex-Ferrari race mechanic (yea, no kidding!); although, he has long since stopped turning wrenches himself and has focused on running his business. I understand that Franco expects the same pride in their craft of his technicians as he has, thus they are among the best in Kamloops. Francos' boasts very clean, bright and organized facility... I don't think eating off the floor would be recommended, but you probably could, safely. A full service shop, from oil changes in your Ford Focus to replacing the transmission in your 5 series BMW, at rates that are better than the dealer. Aside to the service, Franco does deal in used vehicles to a minor degree (usually 1/2 dozen vehicles at a time), offering mostly VW and Honda. These cars are generally in very good shape, thus not cheap used, but quality used.

We were driving home after hitting a deer outside of Edmonton with a BMW that we had just…read morepurchased. BMW was closed and these guys helped us with a low engine coolant and a pressure check to ensure that we would make it back to Vancouver. Amazing service for a last minute call. We spoke to some locals after dropping the vehicle off and they all spoke so highly of them. On our return they showed us that we also needed to check the turbo engine coolant. Taking time to educate us on busy Saturday. Thank you guys.

I phoned for a transmission flush quote and was told $200. I booked an appointment for my 2007…read moreJetta and prior to leaving my vehicle again confirmed that the cost would be $200. The transmission flush cost $364.71. If one cannot trust the integrity of a quote then how can a customer trust the integrity of the work. Further I questioned the sanitation safety during Covid. I was assured that they ensured that the vehicle was fully cleansed prior to releasing to the customer. The mechanic drove my vehicle to the door, got out and came inside to hand me my keys. NO sanitation to steering wheel, gear shift or car door handle.

Everyone was courteous, respectful, professional & knowledgeable - especially Gunner. No pressure -…read moremade my experience easy & enjoyable. Love my new Honda HRV.

Shocking Rip off! My senior Father has owned Hondas for…read moredecades. Great vehicles. He cares for them so well you can practically eat off the engine! The "check engine" light went on. He was charged more than $500 for the diagnostics and was told it was the head gasket and some other nonsense. They said he would need a new motor- over $5000 for a decent used one. He was told to dump it- not worth the expense. He mentioned it to a mechanic buddy who said that the Honda head gaskets never go and that he would have a look. He diagnosed that it was actually one fuel injector out of 6. He charged $90 to fix it. My Dad went back to request a reimbursement for the overcharge $500 for this false diagnosis and they refused. Don't ever go there. He was a devoted customer before this blatant robbery and lies. Never again.

I only leave reviews for times when service is above and beyond, this is definitely one(actually 2)…read moreof those times, there are not enough words to thank Mike and Rachel for helping me get into not just 1, but 2 cars. Mike not only found me my beautiful summer ride but also found me exactly what I needed for winter car after my previous one was totalled. But they didn't stop there, they had it delivered from their lot to my door in Calgary within days! So yes, best car buying experience ever, anyone who asks i insist they go to Mike&Rachel first!!

My experiences after buying a truck from Autorama Kamloops, and Dennis Grant Hewins…read more The dealership surprised me at how it seemed to be willing to "go the extra mile" to keep me happy with my purchase, a ford f150 2003 model. Six days after buying the vehicle, the "service engine light" came on. I took the truck back to Autorama, who reset the sensor. We agreed I would return the car if the light came back on. The next morning the light was back on, hence I took it back a second time. Autorama wanted to try the reset again. They did, and the following day the light was back on for the third time. Autorama then took the truck in and spent 4-5 days working on it. The truck was returned with clear signs that it had been used for private use (there was grass from a lawn in the box). When I confronted the dealership with this the person in charge blamed it on the mechanic. They had also put 130 km on it without refuelling. I took the truck home and was off on a roadtrip the next day. As I entered a city after 4 hrs on the highway I noticed the engine temperature was rising rapidly when I was idling the engine on red lights. I stopped and checked the antifreeze level. It was way down and I refilled 8 liters before heading back. The truck was taken back to Autorama. They told me it would be a matter of sixteen hours work, as the head gasket most likely was blown. This was Thursday november 13. I could pick up the truck the following Tuesday or Wednesday was the message i got. Wednesday came without a word from Autorama. I called them, and was told it would not be ready for pick up until Friday november 21. Nine days at the shop so far. Friday passed and when I contacted autorama over that weekend it was still not ready. On november 27. I was told it would be ready for pick up later that day, or the next day at the latest. I replied to Autorama that it would be nice if they could call me as soon as the truck was done, as I had plans to use it over the weekend for a long planned trip. At this point I was getting used to them not keeping their word, and was not going to let this unprofessional business wreck my weekend, so I made plans to borrow a truck from a friend. I contacted the dealer before this and asked if he could lend me a vehicle over the weekend, but he was not willing/able to meet my wishes. As I feared, but expected at this time, friday november 28. passed and no feedback was given from the dealer. On SATURDAY February 29. the dealer messages me saying the mechanic is still working on it. Finally, monday december 1. I get it back. Nineteen days after I brought it in, and twele days after I was initially told to come pick it up. I took it to a ford mechanic to check the work that had been done on the truck. His comments was that the truck was leaking antifreeze from a clamp-connection. In addition there were four bolts missing as a result of the the work on replacing the head gasket. Impressive after hanging on to the truck for nineteen days. The bolts missing were mainly on the valve cover. I'm not going to use the ford mechnics exact phrase to descride the work here, but he was far from impressed. I celebrated Christmas without wanting to deal with this, as it was becomming a huge headache and source of much frustration. Wednesday January 14. I took the truck back and pointed out the missing bolts and the clamp to the dealer and the mechanic. I took the truck back home and told them to contact me when they were ready to do the work, and I would bring the truck to the dealer and wait there while the work was being done. I could not risk having the car sitting in the shop for an extended period of time again, as I needed it for work. The truck was fine as long as I kept refilling antifreeze. Friday January 23. I tried calling Autorama, no answer. I ended up messaging the dealership writing that I had not heard back from him in 10 days, my patience is gone and I think the best solution for me is to have another mechanic fix the remaining work at Autoramas cost. The dealers reply, by message; "You do whatever you fell (feel) in (is) necessary but there is absolutely no way I will pay for any additional work." He goes on blaming the mechanic he has hired to do the repair, and complains about how much money he has already spent fixing my truck. Then he ends off with this; "I feel like you are threatening me. That's a big mistake!" The dealer is not answering my phonecalls anymore.

We were looking for a place to wash our cash and stumbled on Summerland Motors & Car Wash…read more A couple of tidbits: - Three bay areas to wash your car (two inside, one outside for RVs and trucks) - $1.00 gets you 1 minute and 45 seconds worth of time but there's no time display - Bring change as the machine only accepts quarters, loonies and toonies - Open daily from 6:00am to 11:00pm (according to their website) - Need to exit the bay area for drying or you will get scolded