Terrible experience. We traveled on one of their buses, and we got left behind by the driver on a ferry. Almost all of our luggage was on the bus, with a total value of €2500. We immediately opened a case, as well as tried to contact them in multiple ways - email, phone, and social media. We sent them proof of the luggage, and my name was also in it. They never really replied - a couple of times they picked up the phone but all they said was "We will check and get back to you". They have never done that. Please avoid this unreliable and dishonest company with horrible customer service. read more