Most pleasant front desk staff. Excellent location on edge of the old city. Restaurants abound…read more Superb breakfast. Quiet. Lots of hot water for bathing. Clean. Very close to all sights. Price was right too.

* Great location. * Great value…read more * Clean and well appointed * Parking at a fair price * Friendly staff As a first time visitor, driving into Burgos late and lost, I passed through a lot of the city. Most parts and people as I asked for directions, were kind of uninviting. The AC Burgos,is in the part of town you want to be in. It's situated on the tree lined Paseo de Isla which runs along the river, where you can enjoy a stroll, see the Cathedral de Burgos, and walk to the Plaza Mayor, from which a lot of great restaurants are reachable. It's easier to park on the street in Burgos than in other places, though at ~10E for the hotel parking, I thought it was well worth not wasting time looking for a public parking spot. The decor of the hotel business oriented, but was very nice.

My husband and I, along with our two dogs, stayed here on our way back to France from Portugal. It…read moreis located in a historic building (former palace) and near the historic city center. Parking is available for guests but keep in mind that spaces are quite tight. Check in was fairly quick and easy. Our room was quite large and included a double queen bed, a couch and large bathroom. The bed was very comfortable and received the approval from our dog, Felix (who has developed an appreciation for 5 star hotels, although this hotel is really more of a 4 star) We ordered room service and it is handled online. Upon ordering, it said that I would receive a confirmation but I didn't. I tried to contact the restaurant but no one picked up. I then contacted the front desk who "transferred" me but disconnected the call. The food was OK. The neighborhood was noisy. It was Friday night and there was an event inside the hotel, as well as in a neighboring building. I was able to close some doors in the hallway, which helped with the noise from the party in the hotel. Breakfast was very impressive. There was a large selection of pastries, fruit, fresh juice, two coffee machines, bacon, sausages, etc. Hot items were available to be ordered. There was also a selection of local specialties that was impressive. The three women who worked in the breakfast area were extraordinarily kind and attentive. Some of the hotel's interior showed the remains of the palace and my husband noted that it would be a lovely spot for a wedding.

NH Collection is a large, Madrid-based hotel chain - probably the largest chain that you've never…read moreheard of. We stayed in this branch, in Burgos, and another in San Sebastian, and both were well above average. Clean, good service, good breakfast. This one is apparently a restored palace, so roughly comparable to a Parador, though not quite as elegant, but also not as expensive. Not much English spoken away from the reception desk, possibly because Burgos doesn't get that many English-speaking tourists. But if you're driving up to the Basque region (as we were), Burgos is an excellent choice for a mid-trip stop. Their cathedral is quite spectacular, and worth a visit even if you're not Christian - maybe the best Gothic-style church in the world, now that Notre Dame won't be accessible for awhile. Take the audio tour, which is included in the price of admission.

The check-in consists of only one concierge moving in a sloth like manner, carelessly typing away…read moreto no end. 30 minutes max to check in for A SINGLE GROUP. Absolutely ludicrous. Additionally, unresponsive to all emails and calls a month prior relative to the trip. Overall a degrading experience and hassle with the concierge over even getting into a room you booked months ago.

Perfect view!!! The room was comfortable and very quiet. The…read morebathroom looks geat but could be more practical with a shower instead of a bathtub.

Lovely location; great staff and breakfast. The designers of this hotel…read moreshould be punished by making them stay here for a week. Form won over function at every corner. From the bathroom (shower door touches the floor and swings out so you can't put a towel down and water gets everywhere) to the seating- so uncomfortable! Lighting is horrible all over the hotel. I hope the next renovation focuses on comfort rather than aesthetics.

Solid hotel. Very clean and modern. The location is great. It's right off of the river and close to…read morethe center of town. The hotel service is a little aloof. But, that seems to be the norm in Northern Spain. And, the rooms lighting isn't great. They are rather dark rooms. Albeit, very clean.