I had a standard letter to say my savings account had matured. It stated that i could not cancel…read moreonline so last Friday I visited the Dorking branch. Unfortunately my local Leatherhead branch has closed. This was a fruitless journey as it only opens Monday, Tuesday and Wednesday, not particularly helpful for the customers. As my day's arrangements today took me near to Epsom I visited the Epsom branch and presented the letter to the gentleman behind the counter who asked for proof of I D. I asked if the standard letter requested I D and he confirmed it did not. My bus pass, issued by Surrey County Council and showing a current date, my name and my photograph was not acceptable although the name matches the letter Halifax sent me and the debit card of the account I wanted the money transferred to. I asked to see the manager but apparently he was in a meeting. What a shambles. I asked if he would paying my parking fee but I merely received a blank stare. Halifax are still earning interest on my money that I should have in my account.

Work for the company but not in one of the Branches so often an eye opener to see how I'm treated…read moreas a customer. The main Branch on Commercial Street is always busy due to being in a town centre location however queuing times are kept to a minimum and staff are always helpful. Advisers are available for immediate appointments and this Branch offers advice on a wide range of banking, savings and mortgage products, unline some of the smaller branches/agencies.

We have been banking with first direct for over 5 yrs now and I can only say positive things. The…read moreaccount on line is easy to manage. The call centres are english speaking, which helped us a great deal when someone clone our card and took money out of the account. They sorted it out straight away even being able to stop the bogus transactions. The one time they slapped us with a charge we called up and after a chat about it we signed up for text message service to help us and they removed the charge. All in all one excellent bank

natwest in blackburn is in a very convenient palce in the heart of the town centre. I think the…read morestaff in here are so helpful it's unreal. Sometimes when you come in here during the week the ques are very long but the staff help you with the self service if you are in a hurry and don't have time to wait. last year i had some fraud on my bank account and the natwest fraud team went out of their way to inform me how much had been stolen and within the month they recovered all of my money and they started a police investigation to find out who had done it. I was so pleased with how far they went to help me and all they did to prevent this from happening again. I have been with many banks in the past but this is by far the best i wouldn't change for anything.

All their staff wear uniform here as well and all are well trained, By joining Natwest students can…read moreget a free rail card which is actually worth up to 120 pounds, Another good thing about joining Natwest is the fact you can join their ISA which has got the highest rate when it comes to saving money, You can earn up to over 7 percent from your savings which is really good. One bad thing about Natwest banks is the fact a lot of their staff can hassle you at times into getting a credit card with them apart from that I find Natwest to be really good.

I use this bank for my ay to day dealings . I find that most times you go the que is huge which…read morethis can at time take forever to get to the front of it. The staff are always polite and helpful and willing to offer advice etc. They do have 4 cash machines and an extra fast payment machine. I use the fast payment machine a lot as the ques are big . This is an excelent facilty though it does take a day longer to pay in. When i ha a recent fraud on my account they was more than helpful to sort it out.

This is a very busy bank in the centre of Rochdale and if you need to visit you will have to pay…read moreand display in a nearby car park. It is located in an old building with pleasant surroundings. They tend to have quite a few counters open and there are cash machines, both inside and outside of the bank. There are also personal advisers who will give you advice on your finances. As well as They counter staff are pleasant and courteous, the only downside is that at lunchtimes and Saturday mornings, you may have to queue. For this reason I have knocked stars off and also because the products they sell are not the most competitive. They do however, offer an efficient online banking facility.

situated in armley onestop center ( old armley library, well library is still there also)…read moregreat way to bank/get loans etc if no other bank will have you , for example if you dont have the corrrect id or wont pass a credit check. helpful, freindly staff & welcoming building allow at least 15 mins as there are only two counters & can be a que. check out the credit union website for more details & a full list of services. http://www.leedscitycreditunion.co.uk/content.asp?section=1

One of two locations Natwest have in Leeds city centre, on Park Row in the Financial Quarter, this…read morebranch in many ways is better (and worse) than the other branch, for example, this bank is larger and offers cash services as well as business banking and personal banking services over two floors accessed by lift as well as opening hours being slightly improved, on the other hand, it is new, despite being pretty modern inside it still lacks compared to the other branch, and it also has much less comfortable seating (only two seats), no charging sockets or free beverages too. Interestingly, this branch supplements that one and makes the Victoria Leeds Natwest branch better, as this one here on Park Row offers services which the other cashless branch does not. Away from the comparisons - this is pretty much an average bank in many regards, in Leeds' Financial Quarter, sadly there was no staff on the door greeting and the layout did take a few seconds to gather and understand, due to the size of the store. A lack of staff for such a large bank is also a horror-show, I've seen more staff in a much smaller space too. There was a good amount of cash machines for basic banking activities however I didn't like how there was a table to "lean" on in front of them all, for me it just was a little ugly and got in the way. As mentioned, opening hours again are pretty generic being on average 9-5 Monday to Saturday, albeit on Wednesday they open an hour later, and on Saturday they close an hour earlier. This branch could have potentially earned a four-star rating if they did have more staff around the store to offer greetings and assistance, which I'm used to in most cases from banks especially Natwest, and perhaps if the horrible ringing noise around the cash machine wouldn't have been constantly going off. 3*

This Natwest is the Goliath, the Big Daddy, the High Priestess of Natwests in Leeds. It is the…read morelargest Natwest and stands in pride of place in the banking district in Leeds near the Slug and Lettuce, HSBC and just around the corner from Tesco Metro. I rarely need to visit here now, since moving nearer Headingley, but every so often there is the odd transaction that must take place and I will be in town to do so. The plusses - there are more tellers here than the other Natwests which means service is faster, they have a helpdesk at the centre of the building which is actually helpful if you need advice, they have plenty of quick deposit and cash machines inside if you can't/don't need to wait to see a human being. The minuses - with so many more tellers you will find the odd occasion when they are busier as everyone will come here and my favourite - they still close at 1.30pm on Saturdays, which is totally and utterly useless. If you work normal 9-5 days, like most of society, what might be handy is a bank that you can visit outside of your half hour lunch break or Saturday hangover. Useless, unhelpful, annoying .... (enter bad word here). Nothing much more exciting to report. It's big. It's a bank. That sort of thing.

I'm not sure what else I can say about a bank other than the service was friendly and fast. I got…read moresome good advice on savings accounts and didn't feel like I was being pressured or fobbed off. My friend is with Natwest and has never had a problem with them what so ever. Maybe it's time to switch...