I had an MRI at Valley Radiology Los Gatos and felt very well cared for. The front desk staff were…read morevery nice, and the lady in the MRI room was incredibly understanding and patient. I get anxious in closed spaces, and they even stopped the machine a few times to make sure I was okay. I truly appreciate their kindness and professionalism. Thank you for making a stressful experience much easier.

I had an MRI done recently, for the second time in 6 months. Not only the results were not ready 5…read moredays later but I was told by the employee that VRI does not have Radiologist full time ! Before the exam I told the technician to pass my info to the Radiologist and "not to copy the findings from my last MRI as they did 6 moths ago! Back then, Sept. '25 the MRI findings were copied- word by word- ferom my last MRI back in 2023 which my doctor found and did not like it at all. Neither did I. What's the sense and purpose of MRI, if the findings are copied from the prior imaging test? Outside of getting paid for that expensive imaging, it did not provide the current extend of spine damages making it useless for the treating doctor. Consider facilities with full time radiologist on payroll!

Dr. Patel and her imaging techs are wonderful. Easy to talk to, very thorough, and I feel very…read moreconfident in the quality of their care. I think a few areas of opportunity could include: - An easier scheduling system. It's difficult to check on when your next appointment is (if you lost the written card) and moving appointments involve pushing the date out pretty far. I don't know how hard it would be to implement an online system for this, but it could be nice to improve. - The office staff has always been warm and friendly with me, but they do seem fairly busy. It would be helpful for them to provide a little more verbal guidance between transitions in the appointment and to check in occasionally if the wait is longer than expected. All that said, I'm more concerned with the imaging quality and evaluation being top notch -- which from what I can tell, it is. The office itself is older, but comfortable, and the customer service processes are not tech-forward or slick, but work well enough.

This was my first time visiting this office and meeting Dr. Patel after being referred for…read moreadditional ultrasound testing. From the moment she walked into the room, she was incredibly kind, knowledgeable, friendly, and reassuring. She immediately made me feel comfortable and at ease. The receptionist was also so sweet, welcoming, and very helpful throughout my visit. Thank you all so much for such a wonderful experience.

It should be illegal that Kaiser doesn't offer ultrasounds between 20 weeks and 32 weeks! So much…read moretime without seeing your baby! So thankful for Scanbabies! I've been twice and they are so kind and welcoming. Easy to make an appointment with plenty of availability. I haven't had the chance to meet Lance but the ladies who work there are great! Both times I've come in there have been trainees but their supervisors were great and I was able to get good images. Def recommend the 3D/4D scans, but make sure you go in closer to 28 weeks. It's so crazy how advance technology is!

I was anxious to see my baby when a long time had passed since the anatomy scan. I found out about…read morescanbabies from an online search and I'm very glad we booked. Lance made the appointment very comfortable and assuring. Q

Very good experience and service. The staff are very…read morefriendly and helpful. Highly recommended. Thank you

Worst experience imaginable…read more Before our appointment, we called to let the office know we would be about 10 minutes late due to traffic. The receptionist assured us that arriving 15-20 minutes late would not be an issue. However, when we arrived just 10 minutes late, we were made to wait for more than two hours. Despite repeatedly requesting an update and explaining that we had traveled all the way from San Francisco and had another appointment to attend, the staff offered no assistance. We were told that they intended to stay on their schedule and would only see us after all other patients had been seen. The lack of empathy, communication, and basic patient care was shocking. It appeared that certain patients, possibly those involved in studies, were being prioritized over everyone else. In over 30 years, I have never experienced such poor patient care at any imaging center. This was extremely disappointing and frustrating. I would strongly recommend looking elsewhere for imaging services. This was, without question, one of the worst healthcare experiences I have ever had.

Had to have my lower jaw scanned in preparation for gum surgery in a few days. The reception staff…read morewas helpful and courteous and my technician, JoLynn, was knowledgeable, efficient and personable. There was no waiting, the procedure was quick and easy and I was on my way. Very pleasant experience.

From the owner: VIP Diagnostic Imaging utilizes Cone Beam CT technology. This technology acquires 3-dimensional…read moreimages of the facial anatomy with far less radiation exposure to the patient than the traditional CT scanner with traditional techniques. The radiation exposure savings can be up to 80% of the standard CT dosage. We adhere to the ALARA principle, which stands for "As Low As Reasonably Achievable". In other words, we use as little radiation dose as possible in order to answer the clinical question. To the patients, our friendly staff and welcome environment provide a very pleasant experience. To the physicians, we provide high quality images and interpretations.

Doctor sent in ultrasound referral to them, two days after, they still haven't processed it. Not…read moresure whose fault it is. But it is 2026, snail email could have been faster than that

From the owner: At El Camino Health, our highly trained experts use the latest equipment and technology to help…read moreidentify problems quickly.

Scam. Will bill and overcharge MONTHS after. Don't believe them when they say 'you've been pre…read moreapproved'. Even so they will still add codes so you may more that was not pre approved. Buyer beware! Insurance scam artists.

I visited this office in February for thyroid ultrasound. I choose this one as it was in my…read moreinsurance network. The owner of the business requested me to pay for procedure in full upfront (~$600!!!) as they didn't want to wait for insurance payment. Apparently, it happened that insurance didn't pay a penny for this procedure as it is not considered preventive and insurance representative advised me to talk to the service provider (Mirage Imaging) to remove one of the codes as it is not applicable (~$200). When I called to Mirage Imaging, they said that they always charged these two transaction codes for that procedure and won't make any changes. The owner said that they charged me in full to help payoff my deductible, what is really ridiculous! Hence, be cautious with this business!

This review is super overdue but, Veronica at the front desk was very nice, and even though there…read morewas a situation where they were backed up, they still stayed to help me with what I needed. Veronica also made sure we had water and snacks since it was late, I really appreciate that she cared enough to. The operation worker was also very kind, she was gentle with instructions and very welcoming.

I had a very frustrating experience with scheduling at this imaging center…read more About two hours before my MRI appointment, I received a text message informing me that my appointment time had been changed. I later learned that the appointment was being moved because the scheduling department had accidentally double-booked the time slot. What was especially frustrating was that my physician had specifically ordered the MRI as STAT, yet my appointment was still rescheduled because of an internal scheduling error. No one contacted me to discuss whether the new time worked for me before making the change. They also didn't attempt to reschedule the other person's appointment yet reschedule mine which was marked urgent. After a challenging conversation with the scheduling department, I explained that my physician had requested the MRI be completed as soon as possible. I was then told that an earlier appointment at 10:45am could be arranged. However, I later discovered that they had actually scheduled me for 2:15pm, a time I had repeatedly stated I was unavailable. When I called back approximately 30 minutes later to correct the error, I reached the same scheduling representative. They acted as though our previous conversation had never occurred and they had no memory of talking to me just 30 minutes before and insisted that 2:15pm was the only available option. No effort was made to resolve the issue or honor what had been discussed and agreed upon earlier. Ultimately, I had to call the Los Gatos clinic directly to find an appointment time that worked. During that conversation, I was also informed that my copay would be $420, which was significantly higher than the $130 I had been told by the scheduling representative. The MRI itself may have been fine, but the scheduling process was disorganized, inconsistent, and unnecessarily stressful. Patients should not have to navigate conflicting information, scheduling errors, errors in cost amount, and last-minute changes, especially when the examination is needed promptly for a potentially serious medical concern.