Their website implies they are a local and environmental focused tour company. This is a huge tour…read morecompany for the masses, with 100's of customers a day and they only use full size busses. Bus driver was gruff and treated us like children on a school field trip. Yelling/honking and mumbling complaints like your grouchy great uncle taking you someplace. Not pleasant and felt low class. We had two exursions with this vendor and I would advise you to use a smaller tour operator. They are not much more or in many cases less money.

The tours we took with Real NZ in May were fabulous, but the customer service was by far the best…read morepart! We drove to the dock ourselves, and what an incredible trip (kind of long from Te Anau), but so much beauty, allow time for roadside photo stops. The cruise itself was superb, photos can't do it justice. We stayed on the top deck the entire time, gaping at one incredible scene after another. Bottlenose dolphins played alongside the boat, and we saw sea otters as well. Magnificent waterfalls and informative commentary. Couldn't have been more pleased! When walking back to the car, I forgot to zip up my backpack all the way and my wallet fell out. The couple who found it in the parking lot contacted me and couldn't have been nicer about trying to get it back to me. Luckily, they spoke to the agents at the tour counter who looked me up and saw that we booked the Gloworms tour the next day, and bussed my wallet to the Te Anau location where it was waiting for me the next morning! So very kind and special, thank you to all! Oh, the Gloworms tour was amazing as well, you can't get that kind of experience anywhere else. Time on the boat to the cave was awesome! Not for the claustrophobic, I'd say, and be sure to wear good footwear and rain gear. Just wish I could have taken some photos inside the cave!

Boy, were we lucky to discover this agency, and stumble upon Dominic, a brilliant young man, who…read morehelped us plan our trip and book many tours. Tireless, intelligent, friendly, with a great sense of British humour, he was PERFECT! He helped us plan our trip through the south, and the north islands. Found a small sedan car (we hate big SUVs) for an amazing price. Advised us wisely about the best tours and when to take them. And last but not least, booked a ferry from the south to the north island ( space is really hard to get), and chose the most reliable ferry (Blueridge), which was a true blessing!!! Indeed, when we got to Picton Harbour, there was a huge line of cars and stranded passengers extremely upset as their ferry, the Interislander, had been cancelled for mechanical reasons. Thank you Dominic! You are the very Best!

Really surprised there is no review on this place. Extremely friendly and helpful staff. They want…read moreto make people happy with their travels. There are all kinds of tours they will help you book. They will even help you find a place to stay. They will even go beyond their tours to make sure you get the tour and lodging you want. Chasity and Jake were most helpful. Hope others will come book their tours with this local New Zealand agency. They really deserve more credit. This Hawaii girl is happy with their service and highly recommends them.

Booked three nights but was so disappointed ended up leaving after one…read more When charging over $200 a night for 'modern' accommodation you expect a fairly good standard... which Hurley's unfortunately doesn't deliver. Hurley's is old and very dated, which on its own isn't a huge drama. But when the toilet is leaking, doors don't close cleanly, carpet looks a little dodgy, stay hairs are found throughout the room etc. (I'm sure you get the picture) it leaves a sour taste in your mouth after forking out big cash. Oh and the 'honeymoon suite' over looks the main road into town, along with all the traffic noise. Not really what we had in mind for a relaxing stay in Queenstown. If you want a modern, comfortable, quiet stay in Queenstown then stay away!! However if you don't mind go ahead this place will suit your needs.

Good reasonably priced accommodation close enough to walk town, that was what we wanted and we…read morewere satidfied. Our room was clean and tidy with a comfortable bed, the mini kitchen was great and we had plenty of space to spread out. A short walk to town (it was up a hill which for most people wouldn't cause an issue but of note for anyone with limited mobility) Nice spot and we would book again.

We reached out to iSite to help book a Fly-Cruise-Fly tour of Milford Sound. Riya and her team were…read morevery organized and friendly to work with even as our number of guests shifted day to day (we had a large wedding party with guests of differing schedules). The weather was also unpredictable, with the status of the flight uncertain for safety reasons. Throughout all, Riya kept us up to date and presented us plenty of back up options and contingency plans. We were so impressed by this level of service. I also had a great experience with iSite back in 2015 the first time I visited Queenstown. They genuinely love their city and their customers. Cannot recommend them enough.

Thought it would be great to repurchase a Bee card for the bus. It saves some $ on trips made…read more Arrived before they closed but they had shut down the machine and couldn't see me a card. Yes, can buy directly on the bus per I-SITE staff. The website said some drivers can sell them and I wanted to be sure I was able to buy one in advance-just in case the driver doesn't have any.

You can buy your track permits here as well as rent a locator beacon if you're going to be on a…read moretrack for a while. Also a good spot to buy maps if you need them.

Dan was our incredible tour guide on this fun tour, full of exciting information about the LOTR…read morefilming as well as other movies. Dan knew so much about all of it and was extremely well spoken, funny, and thoughtful about his group. Really loved this so much! Thank you for a super fun afternoon!

We really enjoyed our day with Joel and his assistant. Pure…read moreGlenorchy is one of the few tour companies with Dept. of Conservation consent that enables them to get you right to the film locations. They are owner/operators that concentrate on small groups to ensure everyone is treated as a guest, not a number! Our lunch stop with tea was in Glenorchy in the famous red shed. We took a lot of pictures and video.