Amazing service from start to finish. I called to request an inspection of my AC blower motor, and they were able to come out the very next day. After a thorough evaluation, testing, and cleaning, they had it running properly by the following day. The value of the service was exceptional compared to other companies I considered. The technician was not only highly knowledgeable but also took the time to explain what was done and provided helpful maintenance tips to keep the system running efficiently. I truly appreciate the professionalism, expertise, and prompt service. I would highly recommend them to anyone in need of AC repair or maintenance. Amazing service and value provided. read more

Tech was polite and informative. Fortunately the washing machine didn't need an expensive repair.

We had Anthony come over today to install a double oven today. He was very professional and did great work. Our home warranty company sends us a different technician each time and they are usually pretty good but the experience today was just awesome. His knowledge and customer service was top notch. read more

After multiple technicians trying to fix my Vikings refrigerator, none of them even figured out what's wrong with it, until we reached out to AC Appliances and German (pronounced Herman) came over!! He knew exactly what's wrong, he even found other issues and was able to fix them all on the fly! We had to order another part that took a couple of weeks but finally got it all fixed! Thankful for that!! Thank you German and Anthony for your hard work!! read more

Knowledgeable, responsive and friendly! Never a good time for a refrigerator to go down. AC Appliance made this experience as painless as possible. The manager scheduled an appointment time slot that his technician stuck to. The friendly technician diagnosed the issue and ordered the parts that were needed. Once the parts arrived, the manager called to notify me and schedule a time slot to install. My fridge is as good as new! The manager then followed up a couple of days later to make sure all was good. I would highly recommend them to anyone needing service. read more

Called AC Appliance Wednesday evening and they set us up with a repair person the next day. Herman communicated with us well and arrived on time. He assessed the problem quickly, explained and showed me the part that needed to be replaced. He completed the replacement in well under an hour and answered all my questions about my refrigerator and the repair. Thank you AC Appliance and Herman I would highly recommend you to anyone in need of quick and quality service. read more

Worst company I have ever had the displeasure of working with. Was forced to use them for home warranty coverage for three different appliances. One of my appliance I was informed would be impossible to find parts for. Called back a week after initial appt and was told they had parts for some items but were waiting on the rest. Called back again another month later, was told they couldn't find the parts for one of the appliances and home warranty company was trying to find them. I was fine and waited a few more weeks to reach out to home warranty co. which I did only to be told that they were waiting to hear back from AC Appliance if they could even do the job. Call back AC appliance a week later (we are over two months now) and was told they DO have part but are waiting on backorder for a couple of them which could take anywhere between 1-3 weeks if not longer. Decided to end this with the home warranty company as I was given the option to receive a cash payout vs doing the repair. Was told AC appliance was perfectly fine with this as they could return the parts no problem. On accepting, AC appliance decided that restocking and shipping fees, per part (for what they already had), would be $60ea. Obviously gouging and making over $500 for doing zero work. Over 2 months of waiting and would've been well over 3 if not more had I let this go on and I had to purchase a new wall oven for far more than I received from the home warranty due to fabricated return fees, which they would not provide proof of. DO NOT hire this company. The most shady and dishonest company I have ever encountered. Sadly I can't post review without giving a single star. After reading other reviews here on yelp, I am not the only one with this experience. read more

We would definitely recommend AC Appliance repair on Pawnee Street in Apple Valley, CA. We had problems with a Microwave. We called and left a message requesting a call back to set up a repair estimate. Anthony returned our call promptly. He said if we brought our microwave in, it would cost $29.95 to diagnose the problem. If we chose to have AC Appliance fix to problem, the $29.95 would go toward the repair. We were not sure if our old microwave was worth the investment; so, Anthony gave us a wealth of information to assist us in making the decision to repair our microwave or just purchase a new one. We told him we would use that info to do some research and call him back. He said he was glad he could help and said thank you for calling AC Appliance. After looking at new microwave's and several reviews, we called Anthony back and made an appointment to have our microwave looked at and possibly repaired. We brought our microwave to the shop early Tuesday morning. Anthony was out but Derrick set up our repair order and took our microwave out of the trunk (which we appreciated greatly). Derrick said we would receive a call once the microwave was evaluated and an estimate could be made. So off we went. We were on our way home running a few errands here and there and the next thing we know, Anthony calls and says our microwave is already done and ready for pickup. We thought great! So, we make a U-turn and head back to the shop. Back at the shop Anthony explained the cause of our problem and how it was repaired. He also told us how to operate the panel button to make sure it performs optimally. So, we asked how much we owed for the repair and almost passed out when he said the $29.95 covered it. He placed our microwave back in the car and thanked us again for calling AC Appliance. This company is honest, calls you back, gets on the work promptly, and has no problem sharing their wealth of knowledge and experience to assist you in making a decision whether it is worth investing in your existing appliance or simply purchasing a new one. We would highly recommend AC Appliance to anyone needing an appliance repair or evaluation. read more

I recently found out that all my ducts in our attic needed to be replaced. I called AC Appliance, and they came out to give an estimate in a timely manner, which worked with my schedule. I had 3 estimates conducted, and AC Appliance beat everyone else's prices. They are courteous, kind, and very professional. They wrapped up the job area so nice that when they were finished; I cant tell they were here. Very clean!! Also, the attic was a mess and they took everything down from up there and disposed of it. So , it's much nicer up giving it is an attic. I am extremely satisfied with the work that was done. I definitely will be calling them back out when I need more work done or any kind of help. THANK YOU, AC APPLIANCE!! 10 out of 10 rating!! read more

I purchased a water heater from them. Nice clean install at a great price what more could you want? read more

AC Appliance - Water heater installed - Appliances & Repair Near Me - Apple Valley, California

My refrigerator had an issue with the lights which AC's technician diagnosed right away. There was some nuances that these guys helped me work around with ease. They came back the next business day to install the new lighting module. The technician gave a courtesy call to let me know he was on his way and the service manager called to explain the procedure moving forward. They were both polite, professional and great to work with. I would highly recommend AC Appliance! read more

After 4 1/2 month nightmare, I think I see some light at the end of the tunnel (refrigerator repair)! My repair was worked on all this time by AC Appliance, namely repair technician, Herman. He was very pleasant, efficient and professional. And, fixed the "repairs" done by another company who actually didn't hook something up! All of this was done under a home warranty company. I am grateful to finally feel like I'm getting somewhere, thanks AC Appliance and Herman! read more

Was having issues with my dryer. Called Ac Appliance and they sent someone out. I highly recommend their services. Derek was excellent. Great customer service and very efficient. Make sure to request Derek as your service guy. read more

STOP AND READ!!!!! DO NOT HIRE THIS COMPANY THEY ARE A NIGHTMARE!!!! THEY WILL SCAM YOU AND TAKE YOUR MONEY!!! I WOULD HAVE RATED WITH NO STARS BUT WAS FORCED TO AT LEAST PUT ONE STAR TO POST. I was asked to use this company by my warranty company and I must say this was by far the worst experience I have ever had with a contractor. Very unprofessional and do not seek to do the best for their customers but tell you the parts aren't covered by warranty so that they can scam you for more money. For more than hundreds its insane!!! I personally was in communication with Anthony who was very rude over the phone. I had their tech come out to do a diagnostic to my Samsung Fridge and had my compressor and circuit board parts orders by them to then have a call from Anthony 3 weeks later to tell me he received the parts but since my fridge was still under a 10 year warranty by Samsung that the warranty company would not cover parts nor labor. After I received a call from my warranty company they actually approved all parts and labor. So I called AC Appliance and spoke to Anthony whom was beyond rude and told me there is nothing he can do as he did not have an email from my warranty company advising what was covered and he would not be out of money for parts and labor as he told me I had to pay him over $600 for repairs even though my warranty company covered all parts and labor. I had to 3 way call the warranty company to AC Appliance to have Anthony hear directly from warranty that all parts and labor was covered. He felt so dumb after hearing it from warranty after he tried to scam me for more money that he told the warranty company he was cancelling my service call and that he was making me use another contractor and wait another 3 weeks without a fridge. DO NOT HIRE THIS COMPANY UNLESS YOU WANT TO BE SCAMMED AND BE TREATED WITH DISRESPECT AND FEEL LIKE YOU OWE THEM WHEN THEY SHOULD BE DOING THEIR JOB. VERY AWFUL EXPERIENCE. read more

Best repair company I have ever used. We have had multiple problems with our thermador freezer and our washing machine. AC appliance was the only company that actually came out and resolved the issues the first time ! They are responsive, professional and they actually fix the problems ! We are in Palm Springs and they have been here promptly. Absolutely the best ! read more

Customer service is key to any successful organization and company. We can all agree it's about making the customer feel reassured, respected and most importantly feel supported. AC Appliance is far from having great customer service as my experience with them was appalling and very traumatic. My first service call began in September, with AC Appliance telling me that the parts have been ordered and they will be calling me with updates. Over the past month I haven't heard from them and I as the customer would periodically call to find updates on my repair. One of the calls I was told the parts will come November 15th in which I called the week after to get an appointment set up because again there was no follow up from AC Appliance. On Monday, at 11:43am, I called about the parts and Anthony said it still has not come, but what he can do is have a technician come from 3-5pm. I told him I will need to find out from my tenant if they are available. I called him back after lunch and he told me the appointment time is now booked and he would call me back later. I didn't get any calls the next few days so I decided to follow up. Today, when we spoke about scheduling my appointment he snapped and said he waited all day for me and it was my fault (according to his notes). The real question is , if this is true, why didn't you follow up? I never once got a call back for any updates. I was very shocked by his aggressiveness and unprofessionalism. I told him that is not true and that we connected over the phone (I have the call history on my phone) but he kept pushing back trying to prove he was right. I can tell he was trying to get back at me so he said your next appointment date is now at the end of the month! Mind you I have been waiting 3 months for him to do his job and he is blaming me for not calling him back (which I have done). Also, the next appointment is just strictly picking up a circuit board. I am very unhappy that he chose to pick a fight with me, accuse me of not calling him back, telling me its my fault and making me feel like dirt. My home warranty said they have received similar complaints and will change me to another company. The purpose of this review is to provide feedback so that the customer service can improve as I really hope for the best for them moving forward. read more

Prompt arrival of staff member. Completed work conscientiously.Very politeWill use again.

Herman was Very Straight forward about my fridge and Got it working again! I Highly Recommend if you have any problems with your appliances !!!!! Thank You for Your Service ! :) read more

Herman Maciel did an excellent job at diagnosing and repairing our Kitchen Stove Hood. He continued to keep us informed through the process and saved us from having to purchase a new hood. I highly recommend using AC Appliance and requesting his services. We are happy and satisfied with his work. read more

Anthony from AC Appliance came today with Hermanhis tech. The exhaust fan over the island stove was making big noise. It wasn't a hard fix but they took care of it after 2 other contractors looked at it and said no - it will take 2 guys. I appreciate Anthony's customer service commitment. They showed up on time and were super clean and professional. They were dispatched by Old Republic Home Warranty - you can request them. 760-951-8322 is his number. They also work on any high-end appliance and AC. read more

Oven/Range repair - huge gas leak Efficient one stop repair Service within two days. Great value - would definitely call them again. read more

I couldn't thank AC appliance more. Anthony was in constant communication with me throughout the entire process. A technician by the name of Herman came out to repair my ice maker. He was efficient, polite, and professional. I would highly recommend AC appliances and would call them out again if needed. thank you, AC appliance. read more

We had them come out on 5/26 an d was assured the parts would be ordered for our dryer. Paid my $75 fee, time went by, I called at the end of June and was assured the parts would be in 7/4 to 7/8, the delay was due to COVID. I called today, 7/16, the guy hung up on me and then locked my number. My husband called back and the gentleman was combative and told my husband to take it up with our insurance Old Republic! Told my husband he wasn't allowing him to speak when that wasn't the case. Beware of them, and their customer service. The technician that originally came out didn't do anything, yet took our Money, will also be reporting to the BBB! read more

I'm very happy about the work AC appliance did. Herman was very polite and professional. I would call them again for any appliance repair. Thank you for your service . read more

Our thermador fridge was pathetic at making ice. Finally in June of 2023 it stopped all together. By mid December our home owner warranty company had sent 6 different companies on 11 different house calls. The last technician walked out suggesting we buy a countertop icemaker or buy a new refrigerato. I requested a Thermador certified technician next and they assigned AC Appliance. It was frustrating for everyone as we'd have ice one day and none a few days later Although it wasn't easy to diagnose, Anthony and crew didn't give up. A new electronic panel was installed and its worked since then. they were accessible. On time. And cleaned up any mess. Anthony was responsive and respectful. couldn't be more pleased. Ice anyone?? read more

Derek of AC Appliance, INC. made time for us last minute, and was even so good as to quickly diagnose another appliance that wasn't part of the original work order. He was kind, helpful, professional, and even took a moment to show us how to fix a problem ourselves going forward. He went above and beyond, and we're so grateful! read more

My refrigerator quit all at once. Anthony and Herman diagnosed the problem and got it going again. Did an amazing job and I am very happy and will use AC Appliance again... definitely read more

Five stars I have used them several times and have been incredibly impressed with there professionalism and response. Derik just fixed my home air conditioning unit and saved me from melting, he is incredibly professional as well as quick with the repairs. I have several rental units and Herman fixed them and was amazing as well. Anyone who needs any kind of appliance or air conditioning repair should feel confident using this company, I would highly recommend. read more

If your considering a built-in refrigerator, get some advice on brand reliability from people who keep them running in the field. Buy the best you can armed with the best information you can get and you won't regret it 10 or 15 years down the road. Anthony and his team are customer oriented and do not sell appliances. But when the chips are down, and I mean the kind of Chips that make everything work these days, Anthony at AC appliance is the kind of guy you want to have your back. He and his team of techs have stuck with me and my built in refrigerator with the alter-ego of a blast furnace for nearly a year. Fighting off the supply chain problems, Covid shut downs and the try this try that from manufacturers tech support to successfully restore the ice in my ice maker and rid the damned box of all its demons. To sum my opinion of AC Appliance, well the give me Chills!! read more

Anthony at AC appliance went above and beyond. He was knowledgable about my dishwasher and what part was needed. When my part was delayed due to shipping issues (because everything right now is getting delayed due to COVID), he was able to schedule an appointment to get my dishwasher fixed right away once the part came in. Once he got to my property, he fixed the dishwasher very quickly and we have not had any issues since. I am so appreciative of the kind customer service and his hard work. read more

What makes you feel confident about a business? To me is good customer service that is provided with kindness and friendliness. Unfortunately Dominic, the receptionist who picks up the phone at AC appliance, has no clue what good or even fair customer service is. He is rude and makes you feel unimportant. He calls himself a manager but he definitely is not. After our last phone interaction I changed to another service provider. Dominic is giving AC appliance a bad rep. For that I would not refer anyone, who wants peace of mind, to AC appliance. The guys who actually provide the service are great so not all is lost yet! Derrick was professional and listened to my concerns, his work ethic is A1+! read more

They picked up their phone, gave a good time to come over, and fixed my air conditioner. What more could you ask a company to do. The experience, friendly service, and good price is why I have AC Appliance in my address book. Having a reliable company to call when things go wrong is so important. read more

AC Appliance - Now that it is working I can sleep at night. Thanks AC Appliance. - Appliances & Repair Near Me - Apple Valley, California

Summary: AC Appliance was rude and disrespectful. They weaseled out of doing an included service due to semantics and therefore I believe I overpaid or paid for an incomplete job. They refused to rectify with added rude behavior. DETAILS below if you'd like. My wife called and got Anthony on the phone, (either is the boss or acts like one). They did offer to replace gas lines/pipes with installing our cooktop. My wife, us having just moved in and getting a replacement cooktop, didn't know how old they were and she said, I don't think so, but we can see when you look at it. Note for later: they said they could do minor cabinet adjustments if needed. Herman (who was kind and respectful) came to install the cooktop. He asked me right away if we needed new gas lines. I said, I don't know. They seem new, I don't think so. Is there a charge? Herman said, It's included in the $165. I said, Ok, you are the professional. I'll do what you recommend. During the install he was kind enough to cut new holes in the cabinet as the connections were different in placement. (they can modify cabinets slightly, remember that). They charged an extra $45 to hall the old unit. That's reasonable. He had to leave to service other customers and return with the proper van. Ok, fine. Here the problems begin. We called back to reschedule the next day. Anthony returns with Herman. I had later noticed the unit was slanted toward the back and unlevel by a 1/4 in. I said they could use my spare plywood even. Just that I needed help to move the unit and lay the wood. I could do it myself with help, but figured: why am I fixing their oversight. But it was 7pm, they wanted to go home I could tell he was upset cuz Anthony was very rude, pushy, and rushing. I paid him respect by paying his fee of $165 and honoring his skill. Unlike Herman, Anthony was rude in tone and behavior. Anthony said that I should replace my gas lines/pipes. I said, Well I had asked you to do it and Herman said it was included. I could tell Herman was willing to do the quick job, but Anthony saw $ signs falling out his pocket and undercut him and replied, Yes, but, I spoke to your wife on the phone and she refused them. It says it on your receipt. Jobs done can't do it. (Even though they were still in my home and in front of my unit.) (Let Herman run the business, I'd pay $185 knowing we'd be taken care of.) Here he attempted, rudely, to pit me against my wife to deflect his misconduct. Incredibly disrespectful. I showed him my receipt, it only says, "Used original lines." Not refused. He didn't care and blamed my wife for refusing the lines. Even though I am the customer, I'm the one paying for the unit and install, I own the home. My wife only kindly set the appointnment as I work 13 hr shifts. Even he said over the phone to my wife that he didn't know what he would charge until he saw the unit. Double standard and misleading. I hired them, they work for me for the install (ofcourse in regards to their services). A/C Appliance seems to think its less expensive to lose a customer and, if I've persuaded you, even multiple customers, than it would be to spend 10 minutes replacing gas pipe/lines that they would already include upon request. And maybe be more respectful. I know it's hard... They must be doing well. Maybe I just got the worst of them. I don't know. All I know is we don't matter. 2 stars in aggregate. Good install, but takes no responsibiliy for minor adjustments like alighnment. Will send their best face forward but internally is rude and disrespectful toward customers who pay their bills. Plenty of other rude companies that will install your units. read more

Amazing to find an appliance repair company that was convenient in scheduling and polite in all areas. Herman, the service tech, was commendable, prompt and an expert in explaining all details about our dishwasher's service needs. They were suggested to me thru our community FB page. I can confidently recommend both AC and Herman to be the company and tech you will feel good about using for appliance repairs. Oh, rates were appropriate and the work was guaranteed! read more

Excellent! Great customer service! Friendly and knowledgeable staff. I recommend AC appliance. I would utilize their services again.

AC Appliance is fantastic. They did an excellent job installing our new oven. They were professional and responsive. They cleaned up everything after they were finished. I highly recommend their services and wouldn't hesitate to use them again. read more

My Samsung refer took a crap on a Sunday. Called and left a message for after hours service. Tech called back and asked what was going on. I told him my problem and since it was something that I could do he explained how to remedy my problem; now THATS service. Thank you for your help and you just gained a loyal customer. read more

Herman was really cool and polite. He went above and beyond to make sure our fridge was up and working. I tried to give him a tip all he asked me to do was a review! Make sure you ask for Herman next time your Fridge needs a fixing! read more

Great customer service! They were very quick in sending someone to fix my dryer. The guy who came to fix my dryer was very knowledgeable and quickly identified the issue as to why my dryer stopped drying. It's been a couple of days and the dryer is as good as new! Definitely recommend! read more

Herman came out to fix my washer, he was very on point and very knowledgeable. He didn't try to over charge me. He told me what it is and explained everything very thoroughly. I recommend this company . Anthony was nice on the phone and very respectful. He scheduled me a day and time and his tech Herman was here on time. Thank you guys for not wasting my time and being so professional! read more