Terrible service since Billy Lowery left. In the last couple of years while James was in charge, I…read moreunderstand he started treating customers very poorly. The Wicked Witch of the East that worked in the office was a very rude person. In the end, I'd say the shop got exactly what they wanted. That was to no longer be bothered by the best customers they had for over 20 years or more. I left only one star because I couln't leave zero.

This repair shop was the best before Billy retired. But now a new crew is in charge. Tony is the…read morelead guy and he is dishonest. I dropped my truck off for them to diagnose a problem I suspected was a timing chain issue. Tony called me back and informed me that I did need a new timing chain kit and it would cost ~$2300 (parts/labor, less sales tax and "shop incidentals"). I decided to get a second opinion from another mechanic and when I picked up the truck, Tony charged me $65 for the diagnostics. I asked him if he had performed any diagnostics on the truck and he said no. They just listened to the truck and agreed with my assessment. I told him that his "diagnostics" fee was unfair since he had done nothing to confirm the problem. He simply pointed to the sign on the wall ($65 shop fee). I told him I would never use his shop again and he said "I'm glad". That afternoon, I stopped by another shop. The lead mechanic listened to the engine and said, "Well, I can't confirm it's a bad timing chain unless I briefly run the engine without the serpentine belt in place." I agreed for him to proceed and his diagnosis confirmed the timing chain was ok. The water pump pulley was bad (making noise). He quoted me $750 to replace the pump (parts/labor).. In Summary, Lowery's Automotive (with Tony calling the shots) did NOTHING to confirm the engine problem and were prepared to charge me over $2300 for a timing chain I did not need. We've all heard the stories of mechanics/shops charging for work that's not necessary. Well, I experienced it firsthand and I'm lucky I did not allow Tony's gang to work on my truck. STAY AWAY FROM LOWERY'S AUTOMOTIVE