Overall, a great stay in what is a nice, modern hotel. The staff are very friendly and will go above and beyond to ensure you have a good stay here. The lifts here are also larger than your typical average lift in Europe, which is a big plus, especially if you have lots of luggage. There is plenty of lighting in the room and the washroom is beautiful and spacious, as is the room. Plenty of space! There's also board games available in the lobby for your convenience.
The location is quite a ways out of Old Town Kraków, but there is easy streetcar access as there is a station right nearby this hotel.
One star was taken off because I found the room to be quite dirty and dusty, and their housekeeping system to be a bit strange. I once asked for a new towel and a housekeeper told me that he would be unable to provide me with one as he did not serve my room. That made no sense to me, I've never heard of such a policy like that in all my times of staying in a hotel.
Other than that, I'd definitely stay here again. read more