Complete scam of a company. Their poor communications and misrepresentations just wasted my time…read moreand money.

I wish I could give O'Dette Mortgage group extra stars! My husband and I just purchased our first…read morehome, and the O'Dette team was incredibly patient with all of our many questions. Ephraim was generous with his time, always explaining each step of the process in detail and oftentimes burning the midnight oil to get things done on time for us. We hit a couple of major issues during the escrow process, and Teresa and her whole team came together each time to get this deal done for us. We would not be sitting in our new, beloved home right now if it were not for this team of kind and hard working professionals. This is an absolutely insane time in the Truckee housing market, and despite all of that, this team was still able to pull out all the stops to get us into our home. O'Dette team, we truly cannot thank you enough. Sincerest gratitude for everything that you all did for us.

My wife and I have done 3 loans through Nicole (2 loans and 1 Re-fi). Each time we worked together,…read moreher and her team really went above and beyond in helping to secure our loans and make sure that the process of buying a home and doing re-fi's were seamless and easy. Her and her team always made themselves available for any and all questions... I know that any loans we do moving forward will 100% go through her and her team.

Nicole and her team are exceptional! We had a unique purchase that was delayed several weeks, but…read morehad zero issues working with Nicole and her team to stay in escrow and close on time. She was always available to answer questions and provide advice. I could not recommend her enough - we will only use Nicole moving forward.

After almost getting screwed by my current lender on a refi, Sara Bueno and Crest Mortgage came to…read morethe rescue! I originally started the refi process with my current lender at the time. After, the numbers came back I thought there was a better deal out there. So I searched around and Sara reached out. She was very thorough explaining the details of the loan and answered every question. She was able to give me a better loan, So I decided to go with Sara from Crest Mortgage. This is where the fun began (sarcasm)! So I'm working with Sara through the process, we needed one final piece of the puzzle, the appraisal. Since I started the original process with another lender, they set up an appraisal but I paid for it upfront. Well, the other lender gave us a hard time transferring the appraisal. They got butt hurt because I decided to go with a different lender and didn't want to play ball, so they gave us the run around. Sara and Leanne went to bat! Through countless phone calls and emails to the other lender and appraisal company, they were able to get the appraisal transferred and closed the loan! This set us back a couple weeks which carried over into a scheduled family vacation. However, Sara made sure she got the loan finalized and closed so we didn't have to cancel our vacation! We signed loan docs and off to the airport the same night! Sara and Leanne are "Top Notch"! I was very pleased with the customer service I received. Sara, thank you for all you hard work and dedication!!

After attempting to refinance my existing mortgage with some of the "name" companies (rhymes with…read moreChicken)? I decided to give Crest Mortgage a try, and am exceedingly grateful that I did. Crest Mortgage immediately gave me a sense of optimism that we could get the loan done, whereas the name companies seemed to only see me as a formula consisting of a credit score and the amount of equity in my house. My first contact was with Sean, who stayed on the account throughout the process, taking care of paperwork and behind the scenes tasks. My main point of contact was my Loan Officer Lisa Hillis, who defines the words professionalism, communication and thoroughness. From day one on, Lisa would call or text me to walk me through the next steps. She was patient and understanding when I asked clarifying questions, and I felt no pressure or "hard sell" at all. There were some sticky points with my current lender (Wells Fargo) regarding a 2nd mortgage/HELOC and subordination that through Lisa's expertise, she was able to work out. Long story short, I reduced my interest rate by THREE points, was able to skip a mortgage payment, (which paid for our summer vacation) and am saving $635 a month compared to my previous mortgage. Not to mention, I was able to cut the shackles with Wells Fargo, which has been in the news quite a bit lately for it's shady sales practices, fraud, and mistreatment of its employees. The plan is to work with the existing loan for a time and then revisit in a year or two and see if I can save even more. The current mortgage company is Flagstar Bank, who so far seems to be a great company that is easy to work and communicate with. My thanks to Sean, Lisa Hillis and Crest Mortgage for a smooth refi process that has paid big dividends. I will definitely use Crest for any future mortgage needs.

Nicole is simply the best. Helped my wife and I finance our second mortgage. She worked so…read morediligently with us and made us feel like we were her priority. 1st class customer service.

Nicole Francis and her team at RPM Mortgage are first class. I reached out to Nicole when I was…read morehaving difficulty with a large bank executing on an appraisal. Nicole responded within a day to lock-in a competitive rate and provide visibility to appraisal milestone dates. She and her team worked evenings and weekends to keep the lending process on track, they were prompt with communication, milestone status, and acted quickly to address lender requirements. As a result of Nicole and her team's efforts, I closed on my Tahoe dream home yesterday during difficult COVID constraints. If you need someone that can get the job done, call Nicole.

My wife and I can not say enough about the great service that Heidi provided in helping us…read moresuccessfully refinance our home. Having our home value under water for a number of years, we were uncertain that a refinance would be possible. With Heidi's guidance, planning, timeliness and very organized skills, we were able to see what we thought was impossible, become possible. Our refinance goal of lowering our monthly mortgage payment is now a reality. Thank you Heidi. We are ever grateful for your helpful Spirit. We highly recommend her service!

Heidi and Matthew were amazing in helping with our loan process. Very responsive and on the ball…read moreand personable. Explains everything along the way. I was so happy to find someone that did their job and you knew they were taking care of everything. I didn't need to worry.. we actually purchased our home May 2017 but I was talking to Heidi today with a question. That's when I realized I had not done a review. Even after finalizing our sale, Heidi keeps you updated on the market and monitors your loan to make sure interest rates are still favorable for your loan. I highly recommend her and Matt. You won't be disappointed. It's one less thing to worry about when buying or refinancing.

If you are looking to get things moving this is not the mortgage company for you. I spoke to Andrew…read morea few times. Explained my situation. He gave some insight into the current climate. Also knew my timeline - 1031 exchange, trying to put an offer in, needing a pre-approval etc. submitted all my paperwork on July 9th. It's now July 18th and I haven't heard a word from him. If you are looking for someone who is responsive Andrew is not your guy I'm afraid. Knowledgeable but poor communication and timeliness.

Brad was not my loan officer. But after my loan officer moved away from the company Brad was the…read moreprofessional I needed. He reached out to me when our insurance carrier left California. He wanted to make sure I did not have my insurance lapse. He did this as a professional in the mortgage business. It is Brad that made sure my insurance was received by the lender. He didn't have to do any of this. Brad then followed up about my veteran tax exemption. Again he didn't have to do this. He is just a professional. Since then he has allowed me to submit other questions. He is an absolute professional. This is a value you can't put in a loan document. This is saving me money. You don't want the value lender. You want the professional. Reach out to Brad L'Engle and his team. You won't be disappointed.

I'm a repeat client for a reason. Brad and his team, specifically Whitney, go so far beyond and…read moreabove, honing in on what YOUR specific needs are and finding the best fit... and FAST. We went from first day of contacting Brad to a completely closed loan in 29 days with THREE loan changes due to SELLER errors, they had to correct and hunt down information. How on earth they worked so quickly and secured a rate that is unheard of in today's world still blows my mind. Brad thinks outside the box, and treats you like family. HUGE thanks for getting us the home of our dreams!... AGAIN!

Stayed at the Blue Betty House in Reno NV. This is my second experience with a Junkee Exchange…read moreHome. Absolutely so cozy and unique! Perfect location. So clean! Didn't want for anything! Will definitely be back'! Thanks for the hospitality!

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