I had the most amazing experience today with Freeway and their customer service. Specifically the agent Isaias was the absolute best. Dealing with customer service over the phone can be a bit frustrating sometimes, but as soon as I spoke to agent Isaias, he assured me he would take care of everything. I have never experienced this level of great customer service from any business before. He listened to all my concerns and made sure to find the best solutions for me. He explained everything in a way that was easy for me to understand. He went above and beyond to make sure I was happy and satisfied. I really felt valued as a customer. I have to say, Freeway Insurance is lucky to have someone like agent isaias on their team. I will definitely be recommending Freeway Insurance to my friends and family because of him. He turned a frustrating situation into a great one. If you're looking for a company that cares about their customers, choose Freeway Insurance. You won't be disappointed read more

Absolutely the best customer service experience ever agent maribel has help me understand what I was actually purchasing and never in my 6 years + have I ever got a great understanding about what me and my husband where paying for until we came across ms.maribel I definitely recommend everyone who comes into the office deal with her she's very professional and patient. I love my experience I had with this agent . She had made me rethink about the company freeway I was going to switch company's before I dealt with agent maribel !!! She has been absolutely amazing dealing with me anyone who is looking to have a pleasant experience and understanding ask for agent Maribel at this office or even over the phone !! 100% hands down the best I've ever dealt with thank you Maribel !! read more

I love the service specifically from this location, they call me almost every other month to check up on me to let me know if anything is wrong with my policy. A few days ago I specifically spoke to Isaias. And he was super helpful. I was in the process of buying a new car. And he gave me the option of adding it to my policy or starting a new one to see if they could find me something cheaper. He was very professional and knowledgeable. I will always be requesting this location. Thank you. read more

Had one of the most am experiences getting car insurance! Celene A. was so helpful she knew exactly what I needed for coverage for my vehicle and found me the most incredible price! I couldn't believe the price she was able to find for me! she was super fast and friendly she answered all my concerns in such a professional but also in a I'm here for you way. thanks Celene! I highly recommend visiting her! she is the best read more

I would recommend anyone who wants quick & affordable car insurance... I was blessed to have been connected with Shawnyay Pena and she was a life saver. I was in a bind and needed immediate insurance on my tiny budget and she went out of her way and made miracles happen... Thank You... read more

I called at 8:30 PM to get an insurance card for my policy since I was at the dealership. And thank God or I wouldn't have been able to drive out with my new vehicle. My last company didn't stay open this long. It was late and the person I was speaking to still sounded happy to help. read more

Thank you Kristopher for getting me the LOWEST priced full coverage auto insurance! I called several companies and they were ridiculously high. Kristopher was even able to work out down payment options with me... Highly satisfied and will recommend to friends and family. read more

Shawntay was AWESOME today thanks for the help!!!!! Also the guy I spoke with today before her....didn't get his name...but that was my husband as he joked just to make me smile!!! Great service and help you guys ;) read more

Miss Claudia was soooo helpful! I highly recommend giving them a call if you're looking for something fast and affordable! Got my insurance card literally within an hour of my payment processing, super satisfied!! read more

Here again! And love that the energy is always so great here. These people love their job! I can tell. Great customer service. I've sent most of my family to them we are all paying less than where we were before! read more

Rebecca C. Is really one of the best insurance agents I've ever met. Out of town with no way to get to the office and she still found a way to make everything okay and give me the lowest insurance rate possible. read more

Claudia Garcia is the best agent. She provided me with excellent service and helped me get a very good deal on insurance. If you are on the East side visit Claudia for good service and low insurance price. read more

Rebecca Castillo was very polite and helpful, she was also able to get me a quote for half of what I was quoted elsewhere. I will be recomending her personally to anyone who needs help attaining a policy. read more

Wow. I had an issue. Got off of work late, and a manager and agent were still able to help me after hours. That's what I call customer service and dedication. Now I'm really not leaving :) read more

El servicio al cliente es excelente! Lo recomendamos a todos nuestros conocidos, la agente Cynthia nos ayudo a encontrar muy buen precio para nuestra aseguranza en los carros. read more

Employee Sonia Laura Perez was very knowledgeable and helpful. She really helped by faxing over a copy of my sr22 over to Austin and I was able to get my license reinstated read more

Claudia was very professional, fast and friendly! She explained my coverages and when my payments are due! I highly recommend her and freeway insurance! read more

Came right before closing. Awesome customer service. The staff were very welcoming considering they were closing. They were able to get me cheaper. read more

Shawntay and the agent I spoke with before her were awesome! The great customer service I received is what made me choose this insurance company! read more